The Brecks All inclusive Holidays

The hotel is beautiful and in a great location. While our room was lovely, it was very small. There are no amenities - not a cotton ball, q-tip, shower cap, robe, slippers or luggage rack. When we asked to check in early, we were told that it may be available, at 12 but we would be charged 10 pounds an hour. This is the first time we have ever heard of this. When we returned at 2:30 the room was still not ready and we entered at a few minutes before 3:00. As a visitor from the States and with one small bathroom to freshen up, it is a bit challenging to arrive at 10 and have all that time. The staff was efficient but not overly friendly or helpful when we arrived. The following day they were more warm. The breakfast staff and the late night Saturday reception were lovely and helpful. The hotel has great style but could use more attention to detail and substance.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Small rooms but excellent customer service

Lovely hotel, friendly and helpful staff. Everything was clean and comfortable and we loved the area around the hotel and how easy transport was from there.

Very miserable staff The room was small… nothing like the picture The bath didn’t have taps… I had to fill the bath with the shower Room was for two people but only had one towel No air conditioning just a small electric fan

My favorite property in London. Easy, convenient and walkable

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Small rooms but excellent customer service

Lovely hotel, friendly and helpful staff. Everything was clean and comfortable and we loved the area around the hotel and how easy transport was from there.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Small rooms but excellent customer service

Small but very clean room with comfortable bed. Fantastic location. Friendly and helpful reception staff.

Very miserable staff The room was small… nothing like the picture The bath didn’t have taps… I had to fill the bath with the shower Room was for two people but only had one towel No air conditioning just a small electric fan

First night, I was given room (in the annex) with non-functioning aircon. Fortunately they pass me a small stand fan. They changed my room the next day and it was all good