South America Beach Holidays

The room was never cleaned or bathroom towels updated. The hotel bar was a very small and not good,

Power kept going out in late afternoon and during the night. I have sleep apnea and to be honest , didn’t sleep last 2 nights because of power issues. I guess they had no backup generators. Our bathroom sink also backed up and wouldn’t drain. I called them 2 times to fix it but they never resolved the problem. To be honest, I wouldn’t stay there again

We enjoyed our stay very much! Breakfast was super delicious with so much variety. Stuff super nice and very helpful!!!!

The location, service and staff is very good. Rooftop is awsome but rooms are old and not good maintained. The renovated ones are very good but the old ones no for the price.

A lot of the staff speak and understand English, which was a nice surprise! Absolutely beautiful views from the rooftop bar and pool. Sauna was perfect after a days walking. Bed and pillows were divine. Best sleep ever! Freshly made omelet with your choice of fillings for breakfast and beautiful meals in the evening. Lots of staff, always pleasant. Nothing was a problem for them. One of the best hotels I have stayed at in my travels worldwide. A huge thank you to all the staff. You should be proud.

Power kept going out in late afternoon and during the night. I have sleep apnea and to be honest , didn’t sleep last 2 nights because of power issues. I guess they had no backup generators. Our bathroom sink also backed up and wouldn’t drain. I called them 2 times to fix it but they never resolved the problem. To be honest, I wouldn’t stay there again

We enjoyed our stay very much! Breakfast was super delicious with so much variety. Stuff super nice and very helpful!!!!

Amazing staff, location, view and amenities. I got sick coming from another hotel at check in and the Sheraton staff were lifesavers. They assisted me to my room and checked in on me multiple times throughout my stay. Great amenities and fantastic breakfast options. I highly recommend and I’ll be back at the Sheraton Grand for my next visit to Rio de Janeiro.