South America Beach Holidays

The location was great as it’s just two blocks away from the beach and there are lots of restaurants nearby. Breakfast was decent and most of the staff was very nice. They even helped fix my suitcase handle which was greatly appreciated. The property itself is outdated. I wasn’t expecting luxury, just clean. The have a rooftop with a small pool that looked much bigger in photos. Once I was finally in my room, I noticed the shower head was rusted over and there was mold in every corner of the shower. Maintenance laughed it off and a front desk rep didn’t see it as an issue, “just old”. They just caulked over the mold, but with clear caulk so you can see it was never removed. I asked about a late check out since my flight was departing late in the evening, but was told that I had to request it at check in. I wasn’t aware and since you literally cannot check in before 3pm, I was just exhausted after waiting in the lobby for 5 hours. I was told that I could check on the morning of and pay $75 for a 6pm check out, but I passed. I really had no desire to give them more of my money.

I arrived early, they didn’t allow early check in but did give option to leave bags so I could tour the area. Good and safe area, no issues with people sleeping on the streets in the area. The room was underwhelming for a 4 star hotel, obvious signs of age. The need to leave card key in the slot by the door to power the room, meaning you can charge your devices while you are out. I had good service experience from the staff though. The room was constantly noisy, thin walls if you know you know. The outside, like street noisy was surprisingly minimal. I agree with a lot of other reviews, the breakfast did carry a vast variety of options (egg, the good thick bacon, plenty of fruits, breads). Overall a 6/10. Staff, the breakfast, location/safety was excellent…everything else was lacking. Top issues would be the dated room and noise.

We stayed at the hotel with family and friends for a week to attend a wedding It was very convenient, in a safe area and is well maintained. the housekeeping staff do a great job We ate at Canto several times - Food and service is excellent During our stay there was a festival lunch in the Grand Ballroom - the buffet spread, music and service was marvellous The highlight for us was The Grand Club. Such helpful, kind and pleasant staff and a good selection of food at breakfast and cocktail hour, Only negative was that despite booking numerous rooms, an upgrade for two nights was declined, apart

Great hotel! Nice beachfront property. Excellent breakfast buffet!

This is my second stay at the Windsor Excelsior in Rio. The hotel is clean, the rooms are excellent. Very professional with outstanding customer service. Any time I visit Rio , I will stay at the Windsor Excelsior! We loved our stay!

Great hotel! Nice beachfront property. Excellent breakfast buffet!

We stayed at the hotel with family and friends for a week to attend a wedding It was very convenient, in a safe area and is well maintained. the housekeeping staff do a great job We ate at Canto several times - Food and service is excellent During our stay there was a festival lunch in the Grand Ballroom - the buffet spread, music and service was marvellous The highlight for us was The Grand Club. Such helpful, kind and pleasant staff and a good selection of food at breakfast and cocktail hour, Only negative was that despite booking numerous rooms, an upgrade for two nights was declined, apart