Great Lakes Beach Holidays

very chique, comfortable, and elegant

Hotel is in a good location and is attractive when you walk in. Unfortunately the rooms do not reflect the decor or ambiance in the lobby area. They are extremely basic - more like a motel - and the air conditioning is LOUD. We were also disappointed with the lack of service. We arrived with 6 large bags, 2 suitcases and back packs (my daughter was moving to Chicago so all her belongings were with us). We needed to unload from the rental car and store everything overnight, then reload in the car the next morning to take to her new apartment. We were told there was no bellhop at the hotel and no-one available to assist with luggage. We were shown a rolling cart and the storage room and left to lift and carry everything ourselves. This does not seem like it meets basic service for a hotel. The next day a hotel engineer was kind enough to help us but this was clearly not his job..During a three night stay at the hotel we were never greeted or acknowledged and when we checked out we were asked if we would like our bill emailed but not how our stay had been... The reception staff were polite but not friendly or helpful.

Beautiful hotel, we were able to walk everywhere we needed to get to! tons of shopping and food close by.

Property is great but they do not have self parking option. It’s either expensive valet or the creepy doorman who offer cash to park in the “private lots along the yellow line”

It was a nice place, parking was a little hectic but it's Chicago. The valet was worth it. I am still waiting for my deposit to be refunded. But other than that it was nice and a beautiful view of the Sears tower at night

Hotel is in a good location and is attractive when you walk in. Unfortunately the rooms do not reflect the decor or ambiance in the lobby area. They are extremely basic - more like a motel - and the air conditioning is LOUD. We were also disappointed with the lack of service. We arrived with 6 large bags, 2 suitcases and back packs (my daughter was moving to Chicago so all her belongings were with us). We needed to unload from the rental car and store everything overnight, then reload in the car the next morning to take to her new apartment. We were told there was no bellhop at the hotel and no-one available to assist with luggage. We were shown a rolling cart and the storage room and left to lift and carry everything ourselves. This does not seem like it meets basic service for a hotel. The next day a hotel engineer was kind enough to help us but this was clearly not his job..During a three night stay at the hotel we were never greeted or acknowledged and when we checked out we were asked if we would like our bill emailed but not how our stay had been... The reception staff were polite but not friendly or helpful.

Beautiful hotel, we were able to walk everywhere we needed to get to! tons of shopping and food close by.

Property is great but they do not have self parking option. It’s either expensive valet or the creepy doorman who offer cash to park in the “private lots along the yellow line”

Hotel is in a good location and is attractive when you walk in. Unfortunately the rooms do not reflect the decor or ambiance in the lobby area. They are extremely basic - more like a motel - and the air conditioning is LOUD. We were also disappointed with the lack of service. We arrived with 6 large bags, 2 suitcases and back packs (my daughter was moving to Chicago so all her belongings were with us). We needed to unload from the rental car and store everything overnight, then reload in the car the next morning to take to her new apartment. We were told there was no bellhop at the hotel and no-one available to assist with luggage. We were shown a rolling cart and the storage room and left to lift and carry everything ourselves. This does not seem like it meets basic service for a hotel. The next day a hotel engineer was kind enough to help us but this was clearly not his job..During a three night stay at the hotel we were never greeted or acknowledged and when we checked out we were asked if we would like our bill emailed but not how our stay had been... The reception staff were polite but not friendly or helpful.

The WhiteHall Hotel BW Premier Collection is fortunate to have both Felicia and Cheryl representing their establishment and welcoming guests daily. During our recent stay in the downtown Chicago area, these two exceeded expectations to ensure our stay was pleasant and rewarding. Upon check-in, we encountered an unforeseen issue with our room key, but Felicia quickly resolved the situation by providing us with a complimentary upgrade, which we greatly appreciated. Additionally, Cheryl went above and beyond by assisting us in obtaining a private car service to attend a special event we were in town for. Their exceptional service truly made our experience memorable!

It was a nice place, parking was a little hectic but it's Chicago. The valet was worth it. I am still waiting for my deposit to be refunded. But other than that it was nice and a beautiful view of the Sears tower at night