Isla Contoy Beach Holidays

Due to the weather it was cold and rainy so the games and activities at the pool were not entertaining no one . Food was okay and room was just okay

Good location, big pool, nice ambiance

More than I expected best ever

Clean Room, Staff was Great!, Bar's everywhere, Beach view was Amazing!!!

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

Good location, big pool, nice ambiance

More than I expected best ever

I don’t usually take the time to leave feedback about hotels, but this time I genuinely want to share my experience. First, the level of customer service is exceptional — truly unreal how good and attentive the entire staff is. The food was amazing as well. Normally by the end of my trips I’m tired of the food, but this place has such great restaurants that we were delighted every single day. The rooms are impeccably clean and spotless. And with only about 80 rooms, the hotel feels peaceful and quiet — definitely not a place for partying, but the perfect spot if you’re looking to relax. 5 stars to this hotel!