Isla Contoy Beach Holidays

Five stars for the front desk employees Jesus Aquino was very friendly and professional. The check-in was nice and easy even though was busy. The rooms are very nice and clean, beds very comfortable. The hotel has many levels and mamy stairs with very few elevators and the only one for the main restaurant Cúa was out of the service for one day. Food is the same every day. The structure is very inconvenient for kids, older people and handicaps. They run out of beach towels very often and is almost imposible to get a bed beach ever, even if you get up at 6 am. The other ones were around the pool but they rent it with a package with alcochol and food. The kid pool was close under repair. I when to see one show and was ok but too crowded and no place to seat. Expedia offered a 15% on beverage and food for not all inclusive and that didn't happen they said it wasn't in the system. The employees are great and very friendly. In my opinion the hotel is ok but I will never go back to that place.

Outstanding amenities! The food was excellent, great portion size.

Our welcome day was disappointing from the start. Drinks were not offered right away, and the lines were extremely long. On previous visits, new guests were greeted immediately with drinks and warm towels, but that was not our experience this time. The night shows were underwhelming, and while the food was okay, it certainly didn’t stand out. The desserts were just average as well. What frustrated us the most was having to wait in a very long line after check-in just to make restaurant reservations. The wait was so excessive that we decided to come back later, which unfortunately resulted in us not being able to secure reservations at the restaurants we wanted. It’s hard to understand how a place rated as 5 stars requires guests to stand in long lines just to book dining. The only highlight of our stay was the restaurant staff — they were incredibly friendly, polite, and truly made a positive difference in our experience

Everything was spotless. The staff was beyond courteous and helpful. The vibe was perfect.

The resort and room are very clean. The service could be better, don't expect to be brought food while lounging at the beach. DO NOT book on the Lagoon side, you will hear the highway all night - this happened to us and luckily they found us another room that was quiet. The food is ok, it will sometimes taste better than it looks! Guest services and the servers at the restaurant are great. If you have to eat at the buffet, avoid anything at the height of children, they touch it all! We stayed on the adults only side which was peaceful, not a party, lots of ppl 60+ and a very chill vibe. The proximity to the beach is lovely. Room and bed are quiet comfy.

Staff and food in the adult only section

Outstanding amenities! The food was excellent, great portion size.

Our welcome day was disappointing from the start. Drinks were not offered right away, and the lines were extremely long. On previous visits, new guests were greeted immediately with drinks and warm towels, but that was not our experience this time. The night shows were underwhelming, and while the food was okay, it certainly didn’t stand out. The desserts were just average as well. What frustrated us the most was having to wait in a very long line after check-in just to make restaurant reservations. The wait was so excessive that we decided to come back later, which unfortunately resulted in us not being able to secure reservations at the restaurants we wanted. It’s hard to understand how a place rated as 5 stars requires guests to stand in long lines just to book dining. The only highlight of our stay was the restaurant staff — they were incredibly friendly, polite, and truly made a positive difference in our experience