Isla Contoy Beach Holidays

Five stars for the front desk employees Jesus Aquino was very friendly and professional. The check-in was nice and easy even though was busy. The rooms are very nice and clean, beds very comfortable. The hotel has many levels and mamy stairs with very few elevators and the only one for the main restaurant Cúa was out of the service for one day. Food is the same every day. The structure is very inconvenient for kids, older people and handicaps. They run out of beach towels very often and is almost imposible to get a bed beach ever, even if you get up at 6 am. The other ones were around the pool but they rent it with a package with alcochol and food. The kid pool was close under repair. I when to see one show and was ok but too crowded and no place to seat. Expedia offered a 15% on beverage and food for not all inclusive and that didn't happen they said it wasn't in the system. The employees are great and very friendly. In my opinion the hotel is ok but I will never go back to that place.

The resort and room are very clean. The service could be better, don't expect to be brought food while lounging at the beach. DO NOT book on the Lagoon side, you will hear the highway all night - this happened to us and luckily they found us another room that was quiet. The food is ok, it will sometimes taste better than it looks! Guest services and the servers at the restaurant are great. If you have to eat at the buffet, avoid anything at the height of children, they touch it all! We stayed on the adults only side which was peaceful, not a party, lots of ppl 60+ and a very chill vibe. The proximity to the beach is lovely. Room and bed are quiet comfy.

I am writing to express my disappointment regarding several significant issues during our recent stay. While the hotel staff was polite and helpful where possible, the logistical failures severely impacted our vacation experience. Key Issues Encountered: Room Discrepancy & Downgrade: We booked and paid for upgraded rooms but were placed in a standard room with two double beds upon arrival. Although promised a switch the next day, we were not moved until the third day. Service & Booking Disruptions: Due to being "checked out and re-checked in" daily while waiting for our room, we were unable to use the hotel’s restaurant reservation system. Consequently, we missed out on all but two specialty dining options. Inaccurate Amenity Information: The website states the main buffet is open all day; however, it was only available for breakfast. While breakfast was excellent, the lack of lunch and dinner options was a major inconvenience. Facility & Staffing Limitations: Pool: The water was too cold to use, and there was zero seating available for parents to supervise children. Bar Service: Guests were required to wait in long lines to order drinks before being allowed to sit at the bar, rather than being served while seated. Club: The club was severely understaffed with only one bartender and had extremely limited seating. Positives: I want to acknowledge that the rooms themselves were great once settled, and the staff remained professional and polite despite these systemic issues.

We had a great stay. Facility is ckean and the staffs are accomodating.

Staff is always great

We booked this hotel to stay after our flight was delayed for 4 days. Turned out, it was the best resort we have been in Mexico. It is very upscale and new, with large suites, excellent food and very clean. The grounds are beautiful, and the ocean is clean and swimmable. Highly recommend to families with kids.

The resort was first class, I have d

Nice clean room. Friendly staff.