Europe Casino Holidays

The room is nice and clean. Self checkin machines were not operating efficiently.

Convenient location, friendly staff, plenty amenities - indoor/outdoor pool, restaurants,shopping near by

Overall, we had a nice time but mainly because of the beach and the area. We arrived an hour early and asked if our room was ready, to which the lady sarcastically replied “No! We are fully booked so we’ll call you when your room is ready at 3:00”. So we headed to the beach and waited for the call - nobody ever called us. We returned around 6:30 and found our room had been ready for awhile but nobody bothered to call. The staff seem overwhelmed, disorganized and unhappy. When we asked for a later checkout, we were told no, again they were fully booked. When I said it was so we could pack our belongings since we arrived from a morning kayak tour, he said fine, but just to grab our luggage. When we came to the buffet breakfast right when they opened to ask if we could take food to go since we had an early morning kayak tour, we were told no so we inhaled our breakfast in 5 min. The building seams rooms seem quite dated and due for an upgrade. The bottom of the pool floor was lifting and bubbling up. The rooms were dated and the bathroom had a half-glass wall by the shower that still didn’t block the water from spraying over the floor. There was also a faucet under the sink, not sure what that’s about. The gentleman who helped us with our luggage and parking upon arrival was the exception, so lovely and we were grateful to him. This place has potential if they invest in upgrades and customer service training for staff. Location was great, close to many restaurants and shops.

Medium size hotel. Not too huge

Property showing its age but the experience is elevated by the amazing staff

Convenient location, friendly staff, plenty amenities - indoor/outdoor pool, restaurants,shopping near by

Overall, we had a nice time but mainly because of the beach and the area. We arrived an hour early and asked if our room was ready, to which the lady sarcastically replied “No! We are fully booked so we’ll call you when your room is ready at 3:00”. So we headed to the beach and waited for the call - nobody ever called us. We returned around 6:30 and found our room had been ready for awhile but nobody bothered to call. The staff seem overwhelmed, disorganized and unhappy. When we asked for a later checkout, we were told no, again they were fully booked. When I said it was so we could pack our belongings since we arrived from a morning kayak tour, he said fine, but just to grab our luggage. When we came to the buffet breakfast right when they opened to ask if we could take food to go since we had an early morning kayak tour, we were told no so we inhaled our breakfast in 5 min. The building seams rooms seem quite dated and due for an upgrade. The bottom of the pool floor was lifting and bubbling up. The rooms were dated and the bathroom had a half-glass wall by the shower that still didn’t block the water from spraying over the floor. There was also a faucet under the sink, not sure what that’s about. The gentleman who helped us with our luggage and parking upon arrival was the exception, so lovely and we were grateful to him. This place has potential if they invest in upgrades and customer service training for staff. Location was great, close to many restaurants and shops.

Property showing its age but the experience is elevated by the amazing staff

The room is nice and clean. Self checkin machines were not operating efficiently.

Property showing its age but the experience is elevated by the amazing staff

A newer property. Breakfast was great. Inside room lighting, feet lights automatic on off lights.

The room is nice and clean. Self checkin machines were not operating efficiently.

Overall, we had a nice time but mainly because of the beach and the area. We arrived an hour early and asked if our room was ready, to which the lady sarcastically replied “No! We are fully booked so we’ll call you when your room is ready at 3:00”. So we headed to the beach and waited for the call - nobody ever called us. We returned around 6:30 and found our room had been ready for awhile but nobody bothered to call. The staff seem overwhelmed, disorganized and unhappy. When we asked for a later checkout, we were told no, again they were fully booked. When I said it was so we could pack our belongings since we arrived from a morning kayak tour, he said fine, but just to grab our luggage. When we came to the buffet breakfast right when they opened to ask if we could take food to go since we had an early morning kayak tour, we were told no so we inhaled our breakfast in 5 min. The building seams rooms seem quite dated and due for an upgrade. The bottom of the pool floor was lifting and bubbling up. The rooms were dated and the bathroom had a half-glass wall by the shower that still didn’t block the water from spraying over the floor. There was also a faucet under the sink, not sure what that’s about. The gentleman who helped us with our luggage and parking upon arrival was the exception, so lovely and we were grateful to him. This place has potential if they invest in upgrades and customer service training for staff. Location was great, close to many restaurants and shops.

Overall, the hotel wasn’t a 5 star hotel experience by any stretch. Parking in the hotel isn’t convenient and isn’t included. For a five star hotel I would expect this to be included. The showers are ridiculously small, there are no hooks to hang your towels and the dinner buffet wasn’t great. I would rate this hotel a 3 to 4 star. The only good thing is its convenient location and breakfast. The staff were friendly at least. I would also expect more fun activities that wouldn’t include a 8 euro charge for an hour game of pool. Overall, I would not recommend it if you are expecting a 5 star experience.