Europe Casino Holidays

We stayed here for one night due to our flight to Vancouver being cancelled, and we were pleasantly surprised by how nice the hotel is compared to similar-level hotels in France or Italy. From the shuttle bus to the reception and restaurant, the service was outstanding. The room was clean, spacious, tidy, and very comfortable. Highly recommended!

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Great room and view.

Was not there long to judge, but for our short stay, everything was in order. Check in process was efficient.

Just a great hotel , breakfast amazing , staff amazing , rooms clean , beds comfortable and shower and bathroom great . Next to a brilliant restaurant called Avenue if you want to eat out , honestly can’t recommend this hotel enough , definitely one of my favourite hotels anywhere for a relaxing break

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Great location. Right on beach. Great dining and shopping options. Staff was great. Breakfast was great.

Great room and view.

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

Just a great hotel , breakfast amazing , staff amazing , rooms clean , beds comfortable and shower and bathroom great . Next to a brilliant restaurant called Avenue if you want to eat out , honestly can’t recommend this hotel enough , definitely one of my favourite hotels anywhere for a relaxing break

Everything we experienced at the Fairmont was faultless. We enjoyed our stay immensely.