Gran Canaria Cheap Holidays

Staff was very accommodating!

Our stay at Servatur Puerto Azul was very positive, though best suited for families. Rooms: Daily cleaning was a plus, but floors were dusty and patio doors lacked a child lock (though heavy). Pools & Sun Loungers: All pools were pleasantly warm. Be prepared to reserve sun loungers early (before 7 AM is essential for a good spot; by 9 AM, none are left). Pool areas can be slippery; water shoes recommended. Food & Drink: Buffet food was good, with variety lasting about 10 days. Steaks, Asian station, and ice cream were highlights. Self-serve drinks were great, and the main bar offered improved cocktails and a special banana liqueur sangria. Service: Staff, Sule, Joel, Katherine, Ylena, Marta, and Moodu were great and stood out. Tipping protocol was unclear. Reception service was inconsistent. Facilities & Check-out: Laundry (2 washers/dryers, €5, card only) and no pool clocks (bring a watch). Tables often wobbled. Check-out shower booking was confusing; checked out at booked slot at 8:30 AM, all showers were occupied by our 5 PM slot, causing a 20-minute wait. A thoughtful touch: a card for drink dispensers was provided due to our wristbands expired at 12:00 Noon. Overall: Warm pools, good food/drinks, and clean rooms were highlights. Be ready for the sun lounger "race." This hotel is geared towards families. While we try new places, we'd consider returning.

We had a lovely relaxing 8 days. Nothing was too much trouble for staff. Meliá hotels are excellent. We paid extra for The Reserve and it was definitely worth it. The Reserve breakfast and lunch buffet was ideal. The pool was fabulous with Bali beds and lots of loungers. Maivelys was incredible serving drinks, fruit and ice cream. She definitely deserves a special mention and is a true asset to the Paradisus.

Rooms daily well cleaned. Pool great for kids and pretty large. Lots of sunbeds to get tanned.

Breakfast was great and the staff in the restaurant were friendly. Cleaning staff were friendly as well and very helpful. The rooms were comfy. It was difficult to know what you were selecting when choosing a room we were lucky to get one above the jacuzzi terrace. The downside was a slight but constant smell of drains like the plumbing was not great. This was not just at the hotel, so perhaps a problem with Puerto Rico drainage? Also, people reserving sun loungers with towels from first thing in the morning and smoking around the pool. There are signs saying not allowed but this needs to be enforced more vigorously.

We had a lovely relaxing 8 days. Nothing was too much trouble for staff. Meliá hotels are excellent. We paid extra for The Reserve and it was definitely worth it. The Reserve breakfast and lunch buffet was ideal. The pool was fabulous with Bali beds and lots of loungers. Maivelys was incredible serving drinks, fruit and ice cream. She definitely deserves a special mention and is a true asset to the Paradisus.