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Santa Catalina, a Royal Hideaway Hotel

5.0 star property
Luxury Colonial hotel near Las Alcaravaneras Beach
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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Spa
Gym
Minibar, in-room safe, blackout curtains, free WiFi
3 restaurants, lunch served
Lobby sitting area

Reviews

9.4

Exceptional

Popular amenities

  • Pool
    PoolPool
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Room service
    Room serviceRoom service
  • Air conditioning
    Air conditioningAir conditioning
  • Parking available
    Parking availableParking available

Check-in time

2:00 PM

Check-out time

12:00 PM
The price is €179
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
  • Popular LocationSanta Catalina Park3 min drive
  • Popular LocationPort of Las Palmas8 min drive
  • Popular LocationLas Canteras Beach8 min drive
  • AirportLas Palmas (LPA-Gran Canaria)34 min drive
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About the area

Las Palmas de Gran Canaria

Located in Las Palmas de Gran Canaria, Santa Catalina, a Royal Hideaway Hotel is in the city centre and near the beach. Calle Triana and Las Arenas Commercial Center are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Las Alcaravaneras Beach and Santa Catalina Park. Looking to enjoy an event or a match while in town? See what's going on at Gran Canaria Stadium.
Visit our Las Palmas de Gran Canaria travel guideOpens in a new window

What's nearby

  • Santa Catalina Park - 3 min drive
  • San Telmo Park - 3 min drive
  • Las Arenas Commercial Center - 5 min drive
  • Port of Las Palmas - 8 min drive
  • Las Canteras Beach - 8 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 34 min drive

Restaurants

  • ‪Poemas by Hermanos Padrón - ‬8 min walk
  • ‪Alis Rooftop Bar - ‬4 min walk
  • Charly's Cafe
  • Silva 42
  • ‪Tao Club & Garden - ‬3 min walk

About this property

Santa Catalina, a Royal Hideaway Hotel

Luxury hotel near Las Alcaravaneras Beach
Located close to San Telmo Park and Las Canteras Beach, Santa Catalina, a Royal Hideaway Hotel provides a poolside bar, a terrace and a garden. Treat yourself to a massage or other spa services. At the 3 on-site restaurants, enjoy lunch, dinner, a Michelin star rated meal and ocean views. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car hire on-site.
Other perks at this hotel include:
  • Swimming pool with sunloungers, pool umbrellas and a lifeguard on site
  • Buffet breakfast (surcharge), self-parking (surcharge) and an outdoor pool
  • Beach towels, tour/ticket information and a porter/bellboy
  • A front desk safe, a banquet hall and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 204 rooms include comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 36 for adults and EUR 30 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 1890 La Bodeguita
  • Alis Rooftop(Only adults)
  • Bar Carabela
  • Muxgo by Borja Marrero
  • Poemas by Hermanos Padrón

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Building
  • Built in 1890
  • Colonial architecture
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 5 2024 to August 12 2024 (dates subject to change):
  • Spa/Beauty services
The following facilities are closed seasonally each year. They will be closed from 28 July to 3 September:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 36 for adults and from EUR 30 for children
  • Self-parking fee: EUR 20 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Royal Hideaway Santa Catalina Hotel Las Palmas De Gran Canaria
Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Hotel
Santa Catalina Las Palmas De Gran Canaria
Royal Hideaway Santa Catalina Las Palmas De Gran Canaria
Hotel Santa Catalina Barcelo Hotel Group
Santa Catalina Barcelo Group Las Palmas De Gran Canaria
Santa Catalina Barcelo Group
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Frequently asked questions

Does Santa Catalina, a Royal Hideaway Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Santa Catalina, a Royal Hideaway Hotel?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at Santa Catalina, a Royal Hideaway Hotel on 4 Aug 2024 start from €179.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Santa Catalina, a Royal Hideaway Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Santa Catalina, a Royal Hideaway Hotel?

Self-parking is available for EUR 20 per day. Limited spots are available.

What time is check-in at Santa Catalina, a Royal Hideaway Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Santa Catalina, a Royal Hideaway Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Santa Catalina, a Royal Hideaway Hotel located?

Located in the heart of Las Palmas de Gran Canaria, this luxury hotel is within 1 mi (2 km) of Las Alcaravaneras Beach and San Telmo Park. Calle Triana and Santa Catalina Park are also within 2 mi (3 km).

Santa Catalina, a Royal Hideaway Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 294 out of 395 reviews" "
Rating 8 - Good. 71 out of 395 reviews" "
Rating 6 - Okay. 19 out of 395 reviews" "
Rating 4 - Poor. 8 out of 395 reviews" "
Rating 2 - Terrible. 3 out of 395 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
If you go to Las Palmas you should stay here . Santa Catalina
Stayed 3 nights in Jun 2024

10/10 Excellent

julie

Stayed 1 night in Jul 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

David, Hayling Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Sharon, Kingston Upon Thames

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but even though recently refurbished it’s a bit dated. Bedroom was too small and old doors to wardrobes and bathroom noisy
Stayed 10 nights in Mar 2024

6/10 Okay

Moulaye Idriss, Laval

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Below average for 5 star hotel. However, it’s the only decent place you can stay if you are not going south of the island. Came with my luggage, clerk didn’t even bother to assit me or ask if I needed help.
Stayed 3 nights in May 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in May 2024

10/10 Excellent

Carol

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and perfectly located for our cruise embarkation. We experienced a medical emergency during our stay and the staff could not have been more helpful or caring. I only wish I could remember the name of the woman who took charge so I could thank her specifically.
Stayed 3 nights in Apr 2024

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Couldn’t fault friendliness and hotel. Gorgeous!
Stayed 4 nights in Apr 2024

10/10 Excellent

Julia Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hoping for a nice stay - what I got was a luxurious stay. I was half board and would recommend that - also - try out la poemas. All the staff were amazing - shout out to Paola, Xoel, Julia … but no one was anything other than lovely. As a solo traveller this worked for me Plenty of sunbeds for this April trip
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. Simply superb! The only negative were the lights! I found them so frustrating ! Working out how to turn on and off was a challenge !
Stayed 2 nights in Apr 2024

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheesy food
2 nights pre cruise Tried Michelin restaurants but not impressed Ok if you are a cheese fanatic
Stayed 2 nights in Apr 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed
Stayed 1 night in Apr 2024

6/10 Okay

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Unfortunately, we experienced issues with the air conditioning, which did not function during our stay, despite notifying the staff every day.
Stayed 3 nights in Mar 2024

6/10 Okay

Malcolm, Weymouth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful building, over priced and lacking in attention to detail and customer service. Over reliance upon technology which didnt work.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel. The room was lovely and the staff were excellent.
Stayed 5 nights in Mar 2024

10/10 Excellent

Haitienne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time celebrating my birthday. The facility is beautiful. The staff were very professional and provided the excellent guest services. Special shut out to Carolina in Concierge who was very patient and kind to my daughter and I. She was always welcoming and ready to assist.
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Stayed 10 nights in Feb 2024

6/10 Okay

Antonia

Liked: Property conditions & facilities
This is a high end property so was expecting high end service, the room wasn’t ready even though we were allowed to go in, not tea/coffee facilities or mini bar been updated. Other things only little things but forgot the lemon in our gin and tonic, the room service app that they expected you to use wasn’t working so phoned through the order but due to language differences one of the orders was wrong. Asked for some blankets which should have been in our room but weren’t , asked at reception but had to phone 3 hours later as they hadn’t arrived
Stayed 2 nights in Feb 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous hotel within the grounds of the very picturesque Dormas Park. Would have given it a full 5* rating had it not been for insufficient drawer space in the bedroom for a 7 night stay and the noise coming from an adjacent sports centre, school, and outdoor swimming baths on the north facing side of the hotel. This was particularly irritating at times when relaxing by the hotel swimming pool or on the balcony back in the room. The rooftop bar also got quite loud in the evenings and because our room was on the floor below, not far from the source, caused me to complain. The hotel dealt with the complaint very professionally and expeditiously by moving us to a quieter room which also turned out, to our surprise, to be a free upgrade. All of the staff we encountered were very courteous and customer focused which contributed to a very enjoyable stay despite the aforementioned downsides.
Stayed 7 nights in Feb 2024

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms and setting. Also loved location.
Stayed 6 nights in Jan 2024

8/10 Good

Atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a little chaotic…….
When we arrived at 3pm, the whole check in system seemed very long winded. And our room wasn’t ready. So we had to what another 15 minutes. To be fair, they did upgrade our room and gave us access to the rooftop pool and bar which is only available to all guests after 5.30pm The room itself was very nice. Big bed, lovely terrace and very spacious bathroom. A very restful nights sleep. Breakfast was included in our stay and was very chaotic. Waiting for a table, and then waiting a further 20 mins for coffee. Seemed like the staff were finding it difficult to cope. Only had one night here, it was enjoyable but a little marred by a couple of issues…..
Stayed 1 night in Feb 2024

8/10 Good

Ailsa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in good location, easy access to the old town and port. Good local bus service and great range of restaurants. Staff throughout the hotel were very friendly and helpful. Excellent customer service.
Stayed 5 nights in Jan 2024