This hotel experience was just alright. It's the third Secrets we've stayed at, and the other two were far better experiences. This one almost seemed like a Secrets knockoff. The pros are quiet rooms, decent pools, good gym, and a marina area within walking distance with great food options/shops. The cons start with the hotel staff. Very few of them looked anything but overworked and unhappy. As a result, any type of service at the hotel, except maid service, was quite poor. Also, I don't know why there was a mad dash every morning at like 07:00 to reserve the beach chairs, but my only guess is there wasn't enough chairs for all the guests. Further aggravating the issue was many guests leaving their towels on chairs and then not returning for several hours. The staff did not ever come around and remove abandoned seats, so you're left with removing a towel yourself if you want a seat. Lastly, this hotel does not care about VIP. It does not honor any of the benefits, and I don't know why it's still listed as a VIP hotel.
