Hoogezand-Sappemeer Golf Holidays

Great location and clean rooms

The hotel smells bad so the staff constantly sprays this air freshener around that smells like bug spray..the towels r frayed and have holes in them..my single room was very small and so was the shower..there is a big hole by the front steps that is dangerous..8 steps to get into the hotel..the breakfast was OK.

Just be aware that if you have a downstairs unit, there is no lift. Well, there is a lift, but it doesn't work, and nobody will help you with the bags. My wife was on her own with three kids and three big bags, and nobody would help her go up these super narrow and super steep stairs. We even asked the cleaning people about the lift, and they just said it should work with a code. It didn't. We asked them for help, and they didn't want to help. Just make sure you don't get a lower unit if you have bags.

Having booked a trip with my 6 year old daughter, noting the temperature was 32 degrees, we made the decision to pay a premium price and stay in order to use the swimming pool. On the day of travel the hotel contacted us asking us to online check in, with a small note at bottom saying the pool is closed. Whilst this is I’m sure not avoidable, when we attempted to book they stated they would get back in touch in 3 hours after discussing with the reservations team. Hours then days passed, no response to my numerous calls and emails. With no option but to check in we were placed in a dated but clean room 802, next do to the creaky lift, which kept us up all night. As we boarded our ferry home 2 days after our arrival Expedia contacted us to approve a hotel change due to the facilities not being as described. Shame it wasn’t done before our trip was over. I have arranged a call back when we arrive home. Whilst we made the most of the trip it left a bitter taste, knowing we could have stayed in a neighbouring hotel for over £90 less, had we not wanted the pool. The website still states the hotel has a pool, I just wouldn’t count on it.

What a lovely hotel, rooms are small but very well laid out, so they do not feel small and they are pristine and very modern. The restaurant serves lovely food and the staff were very helpful. I should highlight, that I actually messed up my booking and the staff were very kind and sorted it out even before I noticed the mistake and didn't even feel the need to highlight my error. The outside area is beautiful to sit out on for a coffee or food, located on one of the canals, and kitted out with lovely furniture. The only draw back I would mention is that it is about a half hour walk from the train station/city center, with no shuttle buses. This is not a problem at all when you are out sightseeing etc, but when you are dragging suitcases, it wasn't such an easy walk. On the plus side, you are never waiting anymore than 5 minutes for a ferry and they are running all the time (even through the night) and it is completely free. We will definitely be returning next year, thank you for a wonderful stay.

Room was larger than expected with a lovely tree filled view. It was very quiet and close to the museums. Hotel parking was all taken but street parking was easy, around 35 euros a day.

Staff are incredibly welcoming and friendly. The hotel was spotlessly clean and the double queen room incredibly spacious. Our room had a large window overlooking the water which gave a great late night and early morning view. Luggage can be left to pick up any time if you are not travelling on until later. Would 100% recommend.

The hotel smells bad so the staff constantly sprays this air freshener around that smells like bug spray..the towels r frayed and have holes in them..my single room was very small and so was the shower..there is a big hole by the front steps that is dangerous..8 steps to get into the hotel..the breakfast was OK.