South East England Kid friendly Holidays

Deliberately falsely advertised as a hotel with swimming pool, gym, parking etc. But it was only a 3 bed end of terrace house with no signs to state it was B &B. Business room selected but we got a tiny room with No facilities! No room TV, No Tea making facilities, No en-suite, no chairs, no table, etc. There was only one bathroom shared with 3 bedrooms! No free parking so we had to park on the payment risking a parking fine. No swimming pool or gym or restaurant on site! You had to travel over a mile to find them! Sleep was interrupted by planes from Heathrow airport! Do not even think about staying here!!! 100% unsatisfactory! We are so upset, outraged and disappointed.

Breakfast is excellent and good varieties. Need to have a sofa or a few lounge chairs at the reception area for guest to sit around while waiting for friends or share ride

Great location, nice room with good facilities including tv air con, kettle and bottled water. Stayed on top floor which wasnt easy to navigate with a case. As far as im aware I wasnt warned of this in advance. Otherwise a pleasant stay

Fantastic staff, great amenities in the room. The staff goes above and beyond to make sure you have a pleasant stay! 10/10 recommend

Breakfast is excellent and good varieties. Need to have a sofa or a few lounge chairs at the reception area for guest to sit around while waiting for friends or share ride

After arriving early in the morning from an overseas flight, I paid an additional fee for an available room. Due to an issue with the room, I was asked to leave and return at normal check in hours, and I have yet to receive a refund of the extra charge. When I returned around 7:00 p.m. after a full day of sightseeing, my room was still not ready. I was eventually given a room with a beautiful view of Tower Bridge, but it had no electricity, forcing another room change. The replacement room had only a partial view, adding to my disappointment. The repeated room changes, lack of communication, and unresolved refund made for a frustrating experience. Offering only a complimentary breakfast was inadequate compensation for these inconveniences. I am requesting a refund of the additional room fee and a more appropriate resolution for the poor service I experienced. The location is good. Close to transportation and the Market borough and a few other places.

A very last minute stay for me and was very convenient for Waterloo station. The staff could not be more helpful and overall it’s a decent place to stay. Only issue were the soundproofing isn’t great and I was given an accessible room so the bathroom wasn’t ideal for me.