Mexico and Central America Kid friendly Holidays

Wonderful spot you can walk to take the ferry to Isla Mujeres and Captain Hook dinner show. Very clean hotel nice beaches.

Staff was fantastic! Dinner at DaVinchi was great! Lobby bar crew was the best. Got to try all there favorite mix drink mix. Room was great and everything was kept stock for drinks and cleaning was great. Only thing that was a dislike, a lot of pool side food say they open till a specific time, but we got denied multiple times 15 mins before the close. Also one night after the Club, hotdog/burger guy said they closed already but it was 15 mins before 1am. He had plenty of burgers and hotdogs precooked and we are closed. We said okay, didn’t complained and stared walking towards the hotel and the security stopped us and said, if you tip the cook, he will cook for you fast. I was going to tip regardless, but sad and disappointed they had to ask for a tip to cook when they didn’t close till 1pm and it was only 12:45

How clean and nice the room was.

As we arrived to the property we were greeted by the hotel personnel. Right after we walked in to check in, there was a server offering drinks. We found that perfect, as there was a line at check in. Once it was our turn to check in we were told that they were oversold on rooms. That they didn’t have any rooms available until the next day. They offered us to go to a different hotel and extra compensation with that but it was very disappointing. I declined the offer, and the young lady who was helping my group of 8 (adults and children) was able to put us in 2 VIP adults only rooms for the night and then moved us to our permanent rooms. Next day we packed our belonging and got moved to our ocean view rooms. The staff works hard to make sure guests are not unhappy but I think management needs to step up in this kind of situations and apologize to the guests. Leaving everything to the associates it’s not the way to go. The property is in good condition. I loved the shows they had available for the kids. Pool area lis maintained clean. Rooms were cleaned daily. Cleaning staff would leave a cute towel animal on top of the bed. We visited 4 of restaurants in the resort and my favorite was the steak house. The food was delicious. Server Martin and Memo were very attentive. Manager of the steak house was able to accommodate us for dinner on our last night at the resort. Italian concept Venecia was also a favorite. Lunch and Dinner buffets were good.

Beautiful resort. Lots of food options but not very good. Service was excellent and staff was very friendly

Beautiful resort. Lots of food options but not very good. Service was excellent and staff was very friendly

Exquisite place to stay, nice beach and amazing service !

Wonderful spot you can walk to take the ferry to Isla Mujeres and Captain Hook dinner show. Very clean hotel nice beaches.

Staff was fantastic! Dinner at DaVinchi was great! Lobby bar crew was the best. Got to try all there favorite mix drink mix. Room was great and everything was kept stock for drinks and cleaning was great. Only thing that was a dislike, a lot of pool side food say they open till a specific time, but we got denied multiple times 15 mins before the close. Also one night after the Club, hotdog/burger guy said they closed already but it was 15 mins before 1am. He had plenty of burgers and hotdogs precooked and we are closed. We said okay, didn’t complained and stared walking towards the hotel and the security stopped us and said, if you tip the cook, he will cook for you fast. I was going to tip regardless, but sad and disappointed they had to ask for a tip to cook when they didn’t close till 1pm and it was only 12:45

How clean and nice the room was.