Madeira Region Kid friendly Holidays

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Hotel is situated on a shore of the ocean, so through bedroom windows and balcony we saw only ocean, waves and had magnificent view. Food was excellent in the restaurant, staff was extremely friendly and helpful. Room was spotles. Highly recommended to everyone!!!!

Our room was very clean. The buffet and restaurant options were exceptional. The staff was friendly. We would definitely stay here again!

Lovely hotel. Staff go out of their way to be helpful in a friendly non forced way. Restaurant food was great. Good choice and well presented. Would go back.

The property as well as the team was amazing!

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Our room was very clean. The buffet and restaurant options were exceptional. The staff was friendly. We would definitely stay here again!

Lovely hotel. Staff go out of their way to be helpful in a friendly non forced way. Restaurant food was great. Good choice and well presented. Would go back.