Puerto del Carmen Kid friendly Holidays

Okay condition of room, but it’s definitely not like the pictures on the site. The services they promote are not as reliable.

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.

We sadly only stayed for one night for my partners birthday, but we had a great time and would definitely come back. The hotel was clean, the pool was gorgeous and swimmable in November! Staff were super friendly, helpful and easy to talk to. The beach is just across the road, great location, only 20 minutes from the airport. The strip is another 20 minutes down the road, well connected by local buses. Cannot fault this place!

Rooms were fantastically lean excellent staff food was fabulous

SAUNA NOT WORKING, NO WATER IN THE ROOM, NO IRON IN THE ROOM

We sadly only stayed for one night for my partners birthday, but we had a great time and would definitely come back. The hotel was clean, the pool was gorgeous and swimmable in November! Staff were super friendly, helpful and easy to talk to. The beach is just across the road, great location, only 20 minutes from the airport. The strip is another 20 minutes down the road, well connected by local buses. Cannot fault this place!

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.

SAUNA NOT WORKING, NO WATER IN THE ROOM, NO IRON IN THE ROOM

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.

Very well equipped apartment. Comfortable bed and sofa. Aircon very efficient. Ground floor apartment perfect for us and easy walking to the decent size pool. Great position within easy walking distance of restaurants and shops.

Everything was great but the gym needs better equipment.