Puerto del Carmen Kid friendly Holidays

Have stayed at this hotel many times. Great location and great staff

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.

I particularly enjoyed the aqua aerobics in the pool each day at 12- the guys from the animation team were excellent- made them good fun. Reception staff were particularly helpful. Good selection of fresh food & the entertainment in the evenings was very good.

Breakfast many options and all areas of the hotel are beautofully maintained.

Another great stay at an exceptional venue

We loved these apartments, love the attention to detail, comfort and eco friendly policies and care. We have been coming to Lanzarote a few years and usually stay in a nearby complex. We had to extend our two week trip for medical reasons and there was no availability where we were already staying. We had 5 nights in a 2 bed apartment, it was so much more comfortable than where we usually stay. Bed comfy, good sleep, sofa comfy, kitchen so much better equipped, even has a blender! There is so much attention to detail, eco friendly toiletries, paper and policies. Recycling, water bottle and filtered water was so good compared to us dragging large bottles of plastic around for the previous two weeks. Loved the insect nets at all doors and windows, no bugs or flying insects. We did have a few mini ants in the kitchen which were attracted to food. Once we kept all the food in the fridge and not cupboards they went away, I mentioned this on leaving but it didn’t really bother us during the trip. The What’s app service was brilliant, I really felt like the customer service was the best I have ever experienced in Lanzarote, texts to check if we were ok, texts half way through the stay, weather updates, menus, prompt responses, paella cooking demonstrations.. The pool is lovely , just the right temperature, cool for swimming but not icy cold. Jacuzzi nice. It’s a small complex so you are in close proximity to neighbours but we weren’t disturbed. Can location. We will be back!

From the moment I entered it the folks behind the desk were very helpful and courteous.ln particular Geronimo was very helpful but indeed all the staff did everything they could to make my stay pleasant and enjoyable. The buffet breakfast was excellent and the room were cleaned daily. I would highly recommend THB Flora

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.