Puerto del Carmen Kid friendly Holidays

This was the first time we’ve done all-inclusive and we were pleasantly surprised. We had a room with a double bed and a single bed. The double bed was really comfy. The single bed was pretty hard and not comfy but it was fine for my daughter. The room was clean and pleasant. The breakfasts were really good- loads of options to suit all tastes. The lunches and dinners also had a lot to choose from. I wouldn’t say the food was gourmet but some really decent options and we always enjoyed them. We went in June so it wasn’t busy and we always got a table straight away. We were really impressed with the evening entertainment - some really impressive acts. The surrounding area itself was fine- typical seaside shops. We didn’t really spend much time there and chose to explore the island. Overall a really nice experience.

The hotel is in a good location for the beach and nearby bars and restaurants. The staff are very friendly and helpful. The hotels policy in relation to the amount charged for the use of the in room safety deposit box is disappointing, they know you need one to keep passport and valuables safe and yet charge you €4 a day which reflects poorly on the hotel when it is for the safety of guests belongings and you have little choice but to pay it. Also disappointed with the policy not to allow the AI drinks for the area which shows sport (football) as the entertainment bar was of no interest but watching the occasional football match on TV in the evening was.

SAUNA NOT WORKING, NO WATER IN THE ROOM, NO IRON IN THE ROOM

Close to airport for a short stay. Clean, quiet and spacious room. Nice pool area with plenty of sunbeds. Buffet was a little hit and miss but overall good.

Our second stay at this property and despite it being just before a refurbishment this time, it was a lovely experience with plenty to do for the kids, easy to access other parts of the island and courteous staff that made it easy to holiday there as a single parent. The gym facilities are ok but not great - they did just fine with some creativity. Some confusion initially with dining as it wasn't clear that there was a team that worked out seating for you - their access point was a bit hidden but once we worked out they would find tables for us, it was really easy too. Excellent cleanliness and great service.