Guayadeque Canyon Luxury Holidays

Everything was perfect except the check out. The staff seemed quitecrudecand affronted that we asked fir a late check out. We asked prior to our checkout as we have 2 children under 2 and were told to ask on the day. When I asked that morning, the staff (different from the rest of the week) seemed surprised that i would ask such a thing and were disinterested and told us flatly no, but we could get showered and changed up by the soa area. This would have been ok, but with 2 infants and our luggage packed and kept by reception this made it laborious and to be honest left a sour memory, which is a shame as the rest of the staff throughout the week were perfect. The only other thing was that we were put in a room downstairs, this again was difficult with a buggy and 2x infants.

A good 5 star hotel with very big rooms and luxurious items and facilities within. The hotel facilities are good and the whole place is very artistic. The staff are helpful and friendly. It's not too expensive and is in a good location. The restaurant and bar are very good. The spa area is also very good. Overall one of the best hotels I've stayed in for its location and class. Highly recommended and would definitely return.

no staff remove towels leaning on the lounges before 10am,drunk English tourists in the pool with drinks or smoking there,lot of teenagers around even is Adults only,buffets little of variety and small serving area

Lovely hotel. Good food and drink options. Lovely staff. Would stay again

The location, the beds and the service was beyond of our expectations.

Overall, good hotel but definitely not a 5 star hotel it’s 4 stars. The bed is comfy, and the room is spacious. However, the amenities in the room are poor. Tania sample of shower gel was poor quality no mini bar in the room. One small bottle of water is offered for the guest one time for the total stay. We asked for a small bottle of water and they said it’s not included and you have to buy it which is ridiculous for a $400 per night hotel. We also took the half boards which includes every dinner, but also the dinner doesn’t include any soft drink or water even. So I think they should include this since the hotel rates are not cheap.

A good 5 star hotel with very big rooms and luxurious items and facilities within. The hotel facilities are good and the whole place is very artistic. The staff are helpful and friendly. It's not too expensive and is in a good location. The restaurant and bar are very good. The spa area is also very good. Overall one of the best hotels I've stayed in for its location and class. Highly recommended and would definitely return.

Amazing location, amazing staff and really great amenities