Nord Luxury Holidays

Room was cleaned daily and faultless. However the rest of the hotel was tired and lacked attention. The staff looked uninterested. The pool was oily and dirty. There was a bad smell of cooked fat and onions coming from either the restaurant or the nearby Burger King. We expected better and felt our holiday was spoiled. I would like to receive some form of compensation for this. Not impressed at all.

Loved our time here!! Hotel is lovely, great location with a little beach for snorkelling outside. Pools were nice and room is very well equipped.

Nice surroundings with uninterrupted views to the distant mountains which gave a picturesque sunset backdrop at night. We stayed in Vesta rooms which were spacious and close to the main areas of the pool, reception, spa, and dining rooms. Our kids are 16 and 14 and we were fine using the adult pool which was the best option as it was a good size and normal depth. The main pool was a bit disappointing being a bit small and shallow throughout. We also used the adult dining room and bar which avoided the queues and noise of the main dining room. The food option for breakfast was fairly standard but ok. Dinner was a bit limited and repetitive. The hotel tried a few theme nights but the offer was limited and ran out quickly. Our daughter is vegetarian and there was very little choice throughout our stay that suited her. We were all inclusive and thought the best food option was the lunch restaurant by the pool, which had a good selection. Food was made to order and delivered by waiting staff. Although some options had an extra charge. The hotel is fairly isolated although there’s a good bus service to both Pollenca and Alcúdia beach which also stops at the old towns. Overall a very nice hotel with good facilities with welcoming and helpful staff.

Sasha the concierge was excellent too

We had a great stay at Es Princep and will return someday. The beautifully-designed Es Princep is located within walking distance to all of the incredible sights of the old city of Palma. This is important to note as we discovered it was faster to walk (8-12 minutes) than wait 5 minutes for a taxi (8 Euros). We were consistently greeted and served by an excellent front-desk team. They helped us to: plan our sightseeing trips, get our car from the garage, obtain tickets to the Cathedral of Santa Maria de Palma (Gaudi’s modifications), and recommended excellent local restaurants. Additionally, the food and staff in their delicious breakfast buffet were top notch. As was the housekeeping staff who were all hardworking and friendly.

Desde el momento en que llegamos, el personal del hotel nos recibió con mucha amabilidad. Llegamos temprano, pero nuestra habitación ya estaba lista. Nos dieron bebidas gratis en el bar y una explicación completa del hotel y los alrededores. La habitación era muy cómoda y disfrutamos del spa. El personal también nos ayudó a reservar en restaurantes cercanos, lo que hizo nuestra estancia muy fácil y especial. En general, nos encantó y volveríamos a hospedarnos aquí.

Amazing service

Very comfortable and quiet room even though it was overlooking the pool area. Enormous comfortable bed. Air conditioning was good and easy to control. Bathroom was excellent with walk in shower. Very good hot and cold buffet breakfast.

We had a great stay at Es Princep and will return someday. The beautifully-designed Es Princep is located within walking distance to all of the incredible sights of the old city of Palma. This is important to note as we discovered it was faster to walk (8-12 minutes) than wait 5 minutes for a taxi (8 Euros). We were consistently greeted and served by an excellent front-desk team. They helped us to: plan our sightseeing trips, get our car from the garage, obtain tickets to the Cathedral of Santa Maria de Palma (Gaudi’s modifications), and recommended excellent local restaurants. Additionally, the food and staff in their delicious breakfast buffet were top notch. As was the housekeeping staff who were all hardworking and friendly.