North West England Luxury Holidays

Great location, friendly and helpful staff and air con that works!

Was great place with nice spa treatments will be back

Second time staying in this property, but the experience was very different this time. Property was on 8th floor at side of building, so the view was of the building next door and the stadium. View was OK, flat was spacious. When booking there is no choice or indication of which flat you will get, so I would not stay here again. Many issues, some of which were resolved during the stay, some of which were not. Don't expect to be able to cook in this flat. The kitchen lacked a full set of cutlery, there was one tumbler, no kitchen knives, no tea towel, no oven gloves. Multiple requests got me a teatowel and some cutlery, but the glasses and kitchen knives never arrived. The property was not clean. There was cutlery left in the dishwasher that was encrusted with dirt, the dishwasher was not clean - looks like it had been there for a while due to the bad smell. Dishwasher was cleaned during my stay after I complained (twice). Other rubbish included dirty tissues and a used hairbrush under the bed which I found when the bedroom started to smell bad. The throw on the sofa was dirty and stained, so I had to put it through the washing machine. The curtain rail ni the bedroom was broken (notified but not fixed) and the panel above the oven was broken and fell on the floor. You will need to buy toilet roll, they provided one roll per week.

Very expensive for what it was. Room quite basic and food in Ginos was poor

Clean room, staff helpful, breakfast fabulous and hotel light, airy and love the bar area.

Second time staying in this property, but the experience was very different this time. Property was on 8th floor at side of building, so the view was of the building next door and the stadium. View was OK, flat was spacious. When booking there is no choice or indication of which flat you will get, so I would not stay here again. Many issues, some of which were resolved during the stay, some of which were not. Don't expect to be able to cook in this flat. The kitchen lacked a full set of cutlery, there was one tumbler, no kitchen knives, no tea towel, no oven gloves. Multiple requests got me a teatowel and some cutlery, but the glasses and kitchen knives never arrived. The property was not clean. There was cutlery left in the dishwasher that was encrusted with dirt, the dishwasher was not clean - looks like it had been there for a while due to the bad smell. Dishwasher was cleaned during my stay after I complained (twice). Other rubbish included dirty tissues and a used hairbrush under the bed which I found when the bedroom started to smell bad. The throw on the sofa was dirty and stained, so I had to put it through the washing machine. The curtain rail ni the bedroom was broken (notified but not fixed) and the panel above the oven was broken and fell on the floor. You will need to buy toilet roll, they provided one roll per week.

The staff were helpful and friendly. The room is small and outdated; the carpet and bedding are not clean. Breakfast is way below expectation for the price it charges me (~£40 per day).

Very expensive for what it was. Room quite basic and food in Ginos was poor