North West England Luxury Holidays

Comfortable, clean, stylish. We stay here regularly and the standard never waivers, the staff are lovely too.

The room was nice and clean. Staff were friendly and breakfast was lovely

The room was spotless staff were very pleasant and helpful. The beds was so cofortable. Very central for shopping. Would definitely stay again.

Clean, with all the amenities I could need. Wish I was taller or the bath shorter though, as getting in and out of the shower not the easiest thing to do.

Always enjoy our time at the Dixie Dean

The product itself is excellent and very well finished. While the service was generally pleasant, I felt it did not consistently match the high standard set by the property. The staff were friendly and approachable, though at times the service could have been more efficient. For example, at midday when the bar was very quiet, it took around 15 minutes to be served despite there being four staff behind the bar, with two preparing for service and two chatting. We experienced similar inconsistencies at reception. Upon checking in, we noticed a sewage smell in the bathroom. As we needed to get ready and head out quickly, we mentioned this on our way out and were told that maintenance would investigate and that an alternative room would be available when we returned. When we came back, however, we were asked to return to the original room to check whether the smell was still present and to call reception if it was. The smell remained, and we were then moved without issue. While the situation was resolved, I felt this could have been handled more smoothly on our return. I was also surprised that the issue had not been identified prior to the room being allocated. Overall, the staff were professional, but I felt there was a missed opportunity to deliver a standout guest experience. The exception was a Scouser lady with a black bob at breakfast, who was consistently efficient and a pleasure to speak with. She really stood out, and the property could do with more staff like her.

Comfortable, clean, stylish. We stay here regularly and the standard never waivers, the staff are lovely too.

The room was nice and clean. Staff were friendly and breakfast was lovely

The room was spotless staff were very pleasant and helpful. The beds was so cofortable. Very central for shopping. Would definitely stay again.