Plum Island Luxury Holidays

People at front desk were very helpful and nice. Location was perfect and The room was clean and property was nice. However, we got a room with a “pull out couch” and one of us planned to sleep on it… this is NOT a viable sleeping arrangement!!! You can not sleep on this. It is worn out and the most uncomfortable spot to lay on!!! Please do not be fooled by an “extra” sleeping spot. Your back and legs and hips will be extremely angry !!

Could not get wifi to work. There was only coffee in the room, not tea options. The floor was very loud with slammed doors and people talking at all hours of the evening and morning.

Great location for visiting NYC. New renovations of rooms were great and very needed. Rooms smaller than I remember from several past visits years ago. Very nice and accommodating staff at every corner. Housekeeping could do better but overall clean. Forgot to replace my washcloths 2 days in a row and left used and dirty wine glasses sitting on the table after room cleaning. Would stay again though and recommend to anyone wanted the best in NYC.

Great hotel, convenient location to everything. Very clean!

Great location and friendly staff. Outdated motif but for the price and location, can’t go wrong.

An extra $45 a day fee that we weren't aware of but I assume that is custom for NY hotels. Automatically charged for minibar when nothing was used or consumed and took 4 calls to the desk to get charge removed is a bit perplexing. You can see your bill on the tv which is useful. In room dining is very good but pricey even with the $20 daily food credit. They didn't have tropical green smoothie the entire week which was disappointing. Didn't use laundry, gym, or any other amenities. View was incredible and everything we wanted. Room was in need of deep cleaning and upgrading. Stained walls, fading and outdated carpeting, aged and scratched furniture. Water pressure was fantastic. This was our first time in NY and we chose a spot within walking distance of everything..Intercontinental did not disappoint in that regard. If street noise, sirens, etc. is not your jam, choose somewhere else. We heard everything every night but didn't mind and even enjoyed it. Hearing the fans cheer on the Knicks in the finals from the street was incredible. Subway is right next door which is convenient. Elevators are confusing at first. Last few go to the higher floors, first few go to lower levels and offices but there is no sign or we didn't see one. All in all, we loved NY and can't wait to return but probably wouldn't stay at this location again.

Lovely property, good location with proximity to Central Park and Broadway shows.

Great place to stay as you are within a short walk to everything!!! Will 100% return and stay again.

Could not get wifi to work. There was only coffee in the room, not tea options. The floor was very loud with slammed doors and people talking at all hours of the evening and morning.

Me encantó el hotel 10/10