Downstate New York Luxury Holidays

We had a few hiccups with the room and room service, but overall the staff was really friendly and the hotel was in a good location. Rooms were rather small (shotgun style) and it can be noisy if you’re not on the very top floor. Overall, I felt like I’ve stayed in nicer Kimpton with better amenities. Shout out to Fernando!!

My fav spot in all of NYC!

Housekeeping didn’t clean room 3 of our 5 days there when we didn't get out in the mornings. We requested service after noon, but it never happened those days. So get out of the room before 9 and you might not have this issue. No views from this property. Lots of rooms with a dark view to other interior room windows. We were lucky to get moved to outward looking windows but only because the hotel wasn't full.

Booked a King room on Expedia with package flights. The room was big and clean. The staff was on point, professional and happy. My only issues were the view and a little noisy with rooms next door and there was a small conference room next to us that was a bit loud our last morning. The bedroom had two windows that had a large fake grass covering them. This was I guess to cover the fact that our room was on 3rd (3G) floor and over looked a secondary roof. I really wanted to get better views for the amount you spend for the room. We did not request to move to any other room, as were just used it for sleep and shower but wanted to be in that area of town. If I stay there again I would definitely request a higher room with real view.

Had four elevators but very slow. Tv cable didn’t work had to call building engineer. No bottle opener on the roof so again had to call front desk. On a Saturday night fire alarm went off and nobody could use the elevators had to go up the stairs. The room was spacious and bathroom had double vanity. We had a view of time square but with all the scaffolding you can’t see anything. Plus is the big bus tour bus stops right in front of the hotel. The lobby is very cramped for check in. For the price of over $600 a night, I would have chosen somewhere else less central but more amenities.

Had four elevators but very slow. Tv cable didn’t work had to call building engineer. No bottle opener on the roof so again had to call front desk. On a Saturday night fire alarm went off and nobody could use the elevators had to go up the stairs. The room was spacious and bathroom had double vanity. We had a view of time square but with all the scaffolding you can’t see anything. Plus is the big bus tour bus stops right in front of the hotel. The lobby is very cramped for check in. For the price of over $600 a night, I would have chosen somewhere else less central but more amenities.

My fav spot in all of NYC!

Very busy but staff maintained their good humour throughout - especially housekeeping

The coffee in the lobby was informally and this really put a damper on the morning routine and there is not a coffee shop Nearby and the hotel is kind of isolated near the UPS terminal

Housekeeping didn’t clean room 3 of our 5 days there when we didn't get out in the mornings. We requested service after noon, but it never happened those days. So get out of the room before 9 and you might not have this issue. No views from this property. Lots of rooms with a dark view to other interior room windows. We were lucky to get moved to outward looking windows but only because the hotel wasn't full.

Very friendly and attentive staff

Perfect stay at the Prince Kitano. We absolutely loved our stay. Every staff member from the doorman, front desk, breakfast, and housekeeping was courteous and friendly. You can’t beat the location with access to Grand Central only 4 blocks away. The neighborhood around the hotel was safe and clean as well. We will definitely stay at the Kitano again.

Always love my stays at the Omni. Rooms are very comfortable, very clean and quiet. This hotel is in a great location for my business in NYC. The concierge gave me great recommendations for restaurants, especially breakfast bagels. Thanks!

Really miss the piano bar and restaurant at the Lobby and the openness of the space.