Middle Tennessee Luxury Holidays

This would have been a great hotel if not for staff. Overall it was a great stay, very clean and hospitable. The restaurant had great food and amazing servers. The biggest downside was staff’s knowledge of the hotel and its amenities. Upon check in, I asked about special amenities and VIP packages. They didn’t have the information ready and told me to return later. When I did and asked if there were any special instructions or requirements they said “No, everything is on the flyer.” It wasn’t until check out that I found out that there were special instructions. They told me that they couldn’t do anything about it and that I’d have to contact accounting. I spent a week trying to speak with anyone from accounting, left 6 voicemails and no response or callback. I was left with an extra $300 bill at the end of my stay with no proper resolution. If you wish to stay at this hotel, I suggest making sure staff clarifies everything upon arrival or you to will be stuck with an extra bill.

Great service and extremely clean

It is a great place.However, the staff in the restaurant and the bar could do much better JWB.

The room was clean. There are lots of restaurants around the area for food.

Beautiful hotel and staff is amazingly friendly.

Great service and extremely clean

Clean room & great staff!

The room was clean. There are lots of restaurants around the area for food.

Great service and extremely clean

It is a great place.However, the staff in the restaurant and the bar could do much better JWB.