Canary Islands Romantic Holidays

Everything was perfect except the check out. The staff seemed quitecrudecand affronted that we asked fir a late check out. We asked prior to our checkout as we have 2 children under 2 and were told to ask on the day. When I asked that morning, the staff (different from the rest of the week) seemed surprised that i would ask such a thing and were disinterested and told us flatly no, but we could get showered and changed up by the soa area. This would have been ok, but with 2 infants and our luggage packed and kept by reception this made it laborious and to be honest left a sour memory, which is a shame as the rest of the staff throughout the week were perfect. The only other thing was that we were put in a room downstairs, this again was difficult with a buggy and 2x infants.

The hotel was beautiful, a perfect location if you want to be away from the main tourist areas and the staff could not do more for you.

We had a lovely stay at Occidental Roca Negra. The hotel is peaceful with beautiful, quiet surroundings—perfect for relaxing. The spa and pool area were highlights, and the food was delicious with plenty of variety. Staff were friendly and welcoming throughout our stay. The only minor downside is that there isn’t much nearby in terms of shops or markets, but if you’re looking for a place to unwind and disconnect, this hotel is ideal.

A good 5 star hotel with very big rooms and luxurious items and facilities within. The hotel facilities are good and the whole place is very artistic. The staff are helpful and friendly. It's not too expensive and is in a good location. The restaurant and bar are very good. The spa area is also very good. Overall one of the best hotels I've stayed in for its location and class. Highly recommended and would definitely return.

Great location, Spa experience and food. Staff pleasant. We chose this hotel for indoor swimming pool but the pool was a bar pool with people sitting around and having drinks. Not a pool we expected. Other than that all very good. Likely to visit again!

The hotel was beautiful, a perfect location if you want to be away from the main tourist areas and the staff could not do more for you.

A good 5 star hotel with very big rooms and luxurious items and facilities within. The hotel facilities are good and the whole place is very artistic. The staff are helpful and friendly. It's not too expensive and is in a good location. The restaurant and bar are very good. The spa area is also very good. Overall one of the best hotels I've stayed in for its location and class. Highly recommended and would definitely return.

Great location, Spa experience and food. Staff pleasant. We chose this hotel for indoor swimming pool but the pool was a bar pool with people sitting around and having drinks. Not a pool we expected. Other than that all very good. Likely to visit again!

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

I loved everything about it. Entire property was clean & well maintained. Staff were friendly & incredibly helpful. Great dining options. Huge amount of drinks to choose from. The spa was just divine!! Will absolutely be going again.

The biggest disappointment here was the room, 707, small and basic, typical of a 3 star offering. Certainly not how Expedia described it. Requested a change, called reception and was told the hotel was full and what did I expect them to do. Received an email at 3pm the next day saying another room was available and would be reserved until 5pm. I didn’t check my emails until the following morning as I was on holiday so no change was made. No message on the room phone, no note, no text. Very much a half hearted attempt to tick box the situation. Not the standard I normally receive in 5* hotels. Housekeeping was hit and miss, glasses just wiped, not changed. Breakfast was great as we went in early so we received good service. Had to join in the ‘towels on sunbeds before breakfast’ game which I haven’t had to for years. General staff around the property were polite and friendly. Overall the property is in good condition. My top tips would be to take good quality earplugs as the rooms are not soundproofed and book the most expensive room you can find as the standard rooms are too basic

The hotel was beautiful, a perfect location if you want to be away from the main tourist areas and the staff could not do more for you.

Top hotel with amazing staff. No complaints

A good 5 star hotel with very big rooms and luxurious items and facilities within. The hotel facilities are good and the whole place is very artistic. The staff are helpful and friendly. It's not too expensive and is in a good location. The restaurant and bar are very good. The spa area is also very good. Overall one of the best hotels I've stayed in for its location and class. Highly recommended and would definitely return.