Greater Antilles Romantic Holidays

Lots of mixed feelings about this stay. The beach is beautiful and the pools were well maintained. Sofia at the main lobby bar was an absolute angel and kept us stocked in iced coffee all week. However, from the time we checked in things were not explained well to us, we were not provided towel cards initially and we had to figure by trial and error which restaurants we were allowed to eat in. We were offered a complimentary upgrade for the last two nights of our stay which on the surface was a windfall however we were then responsible for carrying our luggage across the entirety of the resort to the new room and had to walk this route multiple times when our new wristbands didn't work. We were told when the room was switched that everything would be taken care of for us and that we would have a swim out room on the first floor but ultimately ended up in a corner room on the third floor. On the morning our rooms were to be switched we were then told the room wasn't ready after they had checked us out of her old room so we didn't have a room for half a day. When we got to the new room it was not stocked, didn't have any water in the fridge or bathrobes. While the staff were generally pleasant it does seem as though communication is lacking across the board to the point where it adversely affected our stay. Food was average to below average at best, the steak from the steakhouse was salted beyond belief and we ended up living much of the time off of fresh fruit and omelettes.

Very nice hotel, I will go back, the only thing I have an issue with is that we wasn’t picked up at the airport with a shuttle, other then that beautiful property!

Great vacation staff was the best shout out to Kelvin by the pool and Josito and Ramon and his whistles at the Martini bar.

Great good, amazing rooms, everything was close and convenient

The staff (some of the staff) were not very welcoming! Didn’t make you feel very welcome and or uncomfortable. I will not visit Punta Cana again.

Very nice hotel, I will go back, the only thing I have an issue with is that we wasn’t picked up at the airport with a shuttle, other then that beautiful property!

Great vacation staff was the best shout out to Kelvin by the pool and Josito and Ramon and his whistles at the Martini bar.

Our stay at Zoëtry Punta Agua was nothing short of magical - truly the highlight of our vacation. From the moment we arrived, we were enveloped in the serene beauty of the resort, where luxurious accommodations blend seamlessly with lush, tropical gardens. The peaceful atmosphere meant we could fully relax, enjoy complete privacy, and truly reconnect with nature. What made our experience unforgettable, however, was the warmth and genuine friendliness of the staff. Special thanks go to Chamel, who greeted us with a radiant smile each morning at breakfast, making every day start perfectly, and to Diomedes, whose care and attention ensured our stay was completely effortless and stress-free. Accommodation Comfort: 🌟🌟🌟🌟🌟 Staff: 🌟🌟🌟🌟🌟 Wellness & Spa: 🌟🌟🌟🌟🌟 Dining: 🌟🌟🌟🌟🌟 Zoëtry Punta Agua is a true haven for anyone seeking luxury, tranquility, and heartfelt hospitality – we can’t recommend it enough.

Hotel is very clean and new. Staff was extremely helpful.

Room, staff, service, ambiance, location were perfect! I'll be back!

Amazing place got everything for a great Puerto Rico vacation 🇺🇸🇵🇷