Greater Antilles Romantic Holidays

This is a beautiful property and it appeared to be a great location to celebrate our wedding anniversary. However, there were a few issues that really let it down for us. The check in process was really unorganized and took far too long since we were encouraged to take a tour of some other rooms in consideration of an upgrade (conveniently our allocated room only had twin beds and there were no other king beds available). Long story short everything seems so unorganized as though the left hand doesn’t know what the right hand is doing. Excluding a small handful of individuals the customer service from staff was lacking in warmth and friendliness and there was a vibe that they didn’t enjoy working there. Too many disappointments to list here so I don’t think we’d go back to this resort.

Everything was excellent

Need more dinner options

It was a fantastic vacation! The food, the entertainment, the pools and even the beach was incredible even with the seaweed. The workers do a fabulous job keeping it clean. The resort was always clean, the staff always pleasant and the food was delicious. I returned last night and my family is already talking about going back this year!

I had a very good time in this hotel everything was good the hotel the buffet clean organized the staff very friendly always with good humor and smiling variety of food the pool was amazing and the people on the pool very nice always close when you need it beer the housekeeper very friendly Maria very nice she decorated very nice my room for my birthday and the cake was so good thanks so much all the staff in this property for my wonderful vacations every day new activities the recreation people so nice and wonderful always smiling and sharing with us thanks again I hope to come back next summer

Everything was excellent

Need more dinner options

Great place for a couple retreat.

The staff was amazing

We were here for my sisters birthday and when we got to the property we decided to upgrade our room to preferred, so glad we did! We met Carlos our butler who was able to answer any questions we may have had. He was always friendly and answered us in a timely manner. The cleaning staff always did a great job in our rooms and around the property. Our favorite bar was in the preferred lounge with Robert G. And the swim up pool with Sebastian. Robert was amazing everytime we saw him even when he was exhausted. He kept smiling and making our experience so good we almost stayed a few extra days. Sebastian was making us unique drinks that was really good never got the name of them but they were always delicious. My sister and I will definitely come back to this resort. Especially since it was so big we never got the chance to see and go everywhere we wanted to. Thank you to everyone who made our experience wonderful with lasting memories.

Great place for a couple retreat.