Red Sea Governorate Romantic Holidays

I stayed here for many nights, the descriptions states it has few restaurants. But doesn't state you'll need to reserve 4 restaurants atleast 24-48hrs before.You cannot eat there without booking. There is only 1 main restaurant that has it's operating time. Breaky 7-10am, lunch 1-3pm dinner 7-9.30. There are not any snack places to eat if you have young children and want something for the them to have away from the designated times. Which is a downside to this resort as kids get hungry and need snacks throughout the day or your timings are just different. Ice cream is served daily 3-4pm only. Which is another downside for a 5star hotel. The are costs are extortionate for spa, and gym if you like to use it. You'll have haggle the prices not ideal for the guest. The hotel cleaning is utterly poorly. Our cleaner called Ahmed never changed our bedding, never refilled soaps or change towels. I used to tell him daily but he always ignored me. The reception didn't take the complaint on board either. Then resort itself is beautiful but doesn't hold 5star treatment. Ive been to better resorts and worth the money we pay. This resort is expensive but low standards. The location is futhur out. excursions prices will always be higher with additional costs. Its 45 mins away from airport. 20 mins away from Senzo mall and 1 hr away from Old dowtown hurghada. I've attached photos of the worn out bedding that they still use. Safety issue lifeguards are limited at pools and beachs.

This resort is truly a master piece of architectural engineering, interior design and landscaping. It is also a role model for staff selection, staff training, customer service and environmental conservation. Nevertheless there will always be a room for improvement. The switchboard doesn't pick up calls and over 2 weeks of persistent calling i was answered only once. The reservation dept is delayed in replying to emails. The deluxe king sea view room in the ground floor may be classified in another category, like direct beach access, for example, as it doesn't provide the promised sea view like the upper floor does.

Great setting, brilliant for snorkelling, great staff , food and drinks. Will definitely go back

The facilities in the room are rather dated. Had to ask for repair for several broken things. The food is not so great for a five star resort.

Place was lovely but a good half an hour taxi to Hurghada. Staff were all lovely but needed to be able to help/ give more advice about taxis etc. food was lovely.

This resort is truly a master piece of architectural engineering, interior design and landscaping. It is also a role model for staff selection, staff training, customer service and environmental conservation. Nevertheless there will always be a room for improvement. The switchboard doesn't pick up calls and over 2 weeks of persistent calling i was answered only once. The reservation dept is delayed in replying to emails. The deluxe king sea view room in the ground floor may be classified in another category, like direct beach access, for example, as it doesn't provide the promised sea view like the upper floor does.

The facilities in the room are rather dated. Had to ask for repair for several broken things. The food is not so great for a five star resort.

Place was lovely but a good half an hour taxi to Hurghada. Staff were all lovely but needed to be able to help/ give more advice about taxis etc. food was lovely.