Leeward Coast Romantic Holidays

Lig

Our stay was extremely frustrating, especially traveling with two young children. During our stay, the hotel lost electricity, and we ended up waiting over an hour just to get an elevator. Trying to manage luggage and two kids in that situation was incredibly difficult and stressful. When we finally got access to the luggage bins and started putting our luggage in them, the workers told us that we should have never done that. If guests aren’t supposed to use the bins or handle their luggage that way during an outage, there should have been clear communication and staff assistance available—especially when families are already struggling to navigate the hotel without power. I understand that power outages can happen and may be outside of the hotel’s control, but the way the situation was handled and the lack of communication from staff made an already difficult situation much worse. Traveling with children is stressful enough without being left waiting for over an hour and then being reprimanded for trying to manage our own luggage. I expected much better communication, assistance, and customer service from a hotel in Hawaii.

Property is showing it's age. But overall a good hotel in Waikiki. Would stay here again.

Great overall stay. Loved the rooms, staff, and proximity to the beach.

beautiful hotel and all of the employees are very friendly. pool is very small and parents tend not to watch their kids so it won’t be very relaxing. beach access is wonderful and plenty of shopping + restaurants within a half mile. service at mai tai bar can be very slow, but they tend to be quite busy.

Room I was assigned was occupied by someone else when I got to the room. It was marketed as a quiet place to rest away from the noise of the main area - but it was the sea world of hotels. Also they charged by for 2 nights for a 22hr stay because I arrived early in the morning.