Mid-Atlantic Romantic Holidays

This is a very low interaction hotel. So there isn’t really much to say about the staff. I will say the room was expensive. I will say there was no ventilation so when I showered the whole space fills up with steam. I will say there is no fridge or mini bar. No room service. no q tips or anything like that in the bathroom. My AC broke for a few days. Reception being on the second floor is super annoying. Only 1 of the 3 elevators was ever in operation, long wait times. I called reception several times for help with the room they only answered once. When I checked out they didn’t say how was your stay or thank you they just walked off. If you like being ignored and paying a lot for a run down hotel. Stay here. 4/10

Booked the Lotte for birthday with my two kids and then was told security would be everywhere for a legislative assembly. Should have been told prior to booking. Left airport border crossing only to check in late with two kids and have to go through metal detectors. Old rooms, need some updating. Staff was amazing, only thing that would keep me coming back if I had to. Beds were terrible, squeaky and not comfortable. The golf room was nice.

Great property overall. Staff was excellent. Our room close to the elevator was a little noisy at night. And for a family in a suite it would be great to have curtains on the glass doors for more privacy for male and female family members. Otherwise everything was great.

We enjoyed our stay at the Kimberly. This is a suite hotel with very large suites with a kitchen and large sitting room. This isn’t a modern hotel but it was very comfortable. The staff was extremely nice and friendly. Ralph the doorman was exceptional.

Room did not have a view of any kind - disappointing. Bath needed new hair dryer

This is a very low interaction hotel. So there isn’t really much to say about the staff. I will say the room was expensive. I will say there was no ventilation so when I showered the whole space fills up with steam. I will say there is no fridge or mini bar. No room service. no q tips or anything like that in the bathroom. My AC broke for a few days. Reception being on the second floor is super annoying. Only 1 of the 3 elevators was ever in operation, long wait times. I called reception several times for help with the room they only answered once. When I checked out they didn’t say how was your stay or thank you they just walked off. If you like being ignored and paying a lot for a run down hotel. Stay here. 4/10

Booked the Lotte for birthday with my two kids and then was told security would be everywhere for a legislative assembly. Should have been told prior to booking. Left airport border crossing only to check in late with two kids and have to go through metal detectors. Old rooms, need some updating. Staff was amazing, only thing that would keep me coming back if I had to. Beds were terrible, squeaky and not comfortable. The golf room was nice.

Great property overall. Staff was excellent. Our room close to the elevator was a little noisy at night. And for a family in a suite it would be great to have curtains on the glass doors for more privacy for male and female family members. Otherwise everything was great.

This hotel is just okay. They market themselves as a fancy, high-tech hotel, but it's very overpriced for what you get. The rooms are tiny and the facilities are outdated/rundown. The TV didn't work, the shower faucet was falling out of the wall and some things did not look very clean. They also have an inconvenient policy about holding bags and charge $3 per bag cash only, and you must pick them up by a certain time even if you are staying there for the night. There are hardly any staff around to help and even if you call on the phone all you get is a robot. The only thing I really enjoyed was the bed that could be adjusted with buttons (like a hospital bed) and the towel warmer in the bathroom. I would not stay here again.

This is a very low interaction hotel. So there isn’t really much to say about the staff. I will say the room was expensive. I will say there was no ventilation so when I showered the whole space fills up with steam. I will say there is no fridge or mini bar. No room service. no q tips or anything like that in the bathroom. My AC broke for a few days. Reception being on the second floor is super annoying. Only 1 of the 3 elevators was ever in operation, long wait times. I called reception several times for help with the room they only answered once. When I checked out they didn’t say how was your stay or thank you they just walked off. If you like being ignored and paying a lot for a run down hotel. Stay here. 4/10

The renovations are complete and the results are beautiful. The two queen bed rooms are spacious and an unexpected bonus for the area. We will definitely stay again. Perfect midtown location. Very attentive and respectful staff.