East Midlands Ski Holidays

Excellent location. Good attentive staff. Great breakfast. But the room design is wanting. Black separate shower and toilet are dark. Water is coming out of the shower and the floor is moldy and swallen. So, the washroom door jams. Overall design is somewhat pretentious but with unnecessaryly reduced space and functionality. Would have been better with more conventional simpler approach. Overall recommended though.

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

The staff was super friendly and helpful. Dinner was amazing. Room and location were perfect.

Thank you for a lovely stay

Nice room, fairly basic - no real storage so not suitable for a long stay. Tea and coffee was available in a common area at the end of the corridor. This wasn’t ideal, as a solo female traveller. I’d have preferred to have been able to do this in my room. Lovely breakfast. A minor issue- I hadn’t realised the hotel had a chophouse restaurant underneath - I don’t eat or like meat so the smell of the food being cooked until late into the evening was not a plus for me - it reached me even on the top floor - others may love this though! Amazing view from the roof terrace

Exceptional customer service and overall quality

Thank you for a lovely stay

Second time staying here. Expensive, and both breakfast and parking cost extra. Breakfast was good, but not excellent like some other stays we had on this trip. Parking is tight but doable. The Plate restaurant next door is very good for dinner.

Excellent location. Good attentive staff. Great breakfast. But the room design is wanting. Black separate shower and toilet are dark. Water is coming out of the shower and the floor is moldy and swallen. So, the washroom door jams. Overall design is somewhat pretentious but with unnecessaryly reduced space and functionality. Would have been better with more conventional simpler approach. Overall recommended though.

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

Thank you for a lovely stay

I stayed in a Premium Room, which was surprisingly spacious and more comfortable than I had expected. Overall, the room was very pleasant; however, the placement of the towels and towel hook inside the toilet area felt unusual and was somewhat inconvenient. One of the hotel’s strongest attributes is its excellent location, with easy access to transportation. The staff were also consistently friendly and helpful throughout our stay. Unfortunately, we experienced a significant issue with the air conditioning. Neither my room nor my friend’s room had functioning air conditioning for the first five nights of our stay. This was extremely frustrating and took far longer than expected to resolve. That said, I appreciate that management ultimately acknowledged the problem, offered a sincere apology, and provided a partial refund to compensate for the inconvenience. Their efforts to address the situation were appreciated, even though the resolution took longer than it should have.

Excellent location. Good attentive staff. Great breakfast. But the room design is wanting. Black separate shower and toilet are dark. Water is coming out of the shower and the floor is moldy and swallen. So, the washroom door jams. Overall design is somewhat pretentious but with unnecessaryly reduced space and functionality. Would have been better with more conventional simpler approach. Overall recommended though.

We had a wonderful 5 night stay. The hotel is in a great location. Close to train stations and theaters. The rooms were very clean and not too small. The onsite restaurant was very good and the roof top bar provide a great view of London. All of the staff were extremely helpful and very kind. We will definitely be back!