Cancun Hotel Guide - Kukulcan Plaza Shopping Mall hotels in Cancun, Mexico.

"Property was very up to date and clean, staff were on the ball."

"Staff were friendly and helpful. Special mention to the staff that wait on guests by the pool and beach area - they keep that place clean, are attentive and pleasant to all guests and they all need a bonus for what they do (hi Nadia!). The bartenders and cooks by the pool are efficient and friendly, esp the ones at the cevicheria (hi Felix who was amazing and Rodolfo!). The room is bigger than expected and clean, room service is very good (food and other stuff). Hard to get reservations at the specialty restaurants - esp the Argentinian but that's the same in most resorts. Entertainment is just right from what I observed for partiers and families with children although I think the music volume can go up 2 notches and it will still be fine. The beach is kept clean, water and waves were awesome but there was too much seaweed when I was there, nothing they can control really, still awesome. I saw armed MX police patrolling discreetly so it felt safe. Buffet and food around the pool are very good quality, best is the cevicheria. Specialty restaurants are good. The negatives: water pressure in room is ok; the food and the service at the Thai restaurant is so-so - the place is way too dark. staff looked really annoyed that we wanted to order desserts and we weren't even there a long time because we felt rushed. After chk in, they will have a long sales talk to sell membership; I know you can say no but they are so persistent and it's annoying. In the end, I would def return here."

"We had an amazing experience at Secrets and we’re definitely coming back again!"

"Was a very clean and beautiful place and the all inclusive benefits were worth it. When I can come to Cancun I will be staying here again."

"The stay was good... but they say all inclusive and it is not like that... there are things that are restricted in the drink and are paid additionally "

"Luxurious property "

"Very good for have fun and rest "

"Good "

"The Rooftop Pool Was A Vibe I Loved It There. Met Some Great People "