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Reviews of Hotel Aqua

3 out of 5
Hotel Aqua
Via Mazzini 11, Abano Terme, PD

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 199 reviews" "
Rating 8 - Good. 75 out of 199 reviews" "
Rating 6 - Okay. 17 out of 199 reviews" "
Rating 4 - Poor. 5 out of 199 reviews" "
Rating 2 - Terrible. 0 out of 199 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sataying at hotel aqua
I Had a great time at hotel aqua i stayed in the hotel for 2 weeks due to work,In the evening i had a great relaxing time in the tremal pool and dinner in the hotels restaraunt which had good food and great service, i will be going back in a weeks time in the same hotel and hope i get the same service wihich i dont doubt 😊
Stayed 13 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property, staff, area , room, bed....all top notch! Great stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Wrenn K

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Ornella - Booking & revenue manager on 17 Oct 2019
Dear Guest, thank you very much and see you soon!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with my stay. Great location and friendly stuff.
Stayed 11 nights in Sep 2019
Response from Ornella - Booking & revenue manager on 3 Oct 2019
Dear Mrs Lisa, thank you very much and see you soon

10/10 Excellent

Fatemeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing summertime
We stayed in this hotel for five nights in July. Very clean, comfortable and nice staffs. The breakfast was one of the bests I’ve seen. The pool and services was clean and good. Walkable distance to Abano city center. We rented a car and it was easy to reach Padova and Venice by car. Highly recommend and I’m looking forward to go back there.
Stayed 5 nights in Jul 2019
Response from Ornella - Booking & revenue manager on 10 Jul 2019
Dear Mr Fatemeh, thank you very much for your review and see you soon

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Abano - visited several times :)
This is a nice hotel in the centre of Abano, very modern, upscale common areas, great staff and nice pool areas. Breakfast is great - really nice quality food and a good selection. Some of the less expensive room are not as modern as the common areas but still very clean and comfortable and probably seem not quite as modern just because of how good the common areas are.
Stayed 5 nights in May 2019
Response from Ornella - Booking & revenue manager on 5 Jun 2019
Dear Guest, thank you very much for you review and see you soon

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoing the thermal pool
It is descent location. The hotel is in good condition. The thermal swimming pool is nice. It is open till 11 PM, which is very good. We had plenty of time to enjoy it after dinner.
Stayed 2 nights in May 2019
Response from Ornella - Booking & revenue manager on 5 Jun 2019
Dear Guest, thank you very much for your review and see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as our previous stays. Great location. recommended
Stayed 4 nights in Dec 2018
Response from Ornella - Booking & revenue manager on 1 Jan 2019
Dear Guest, thank you very much and see you soon.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Ornella - Booking & revenue manager on 11 Sept 2018
Dear Mrs Lisa, thank you very much for your review and see you soon

10/10 Excellent

Chris, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to town centre
The hotel Aqua is located a short walk from Abano town centre. The exterior could do with a fresh coat of paint, but the inside is very modern, room was clean and comfortable, and the staff were very helpful and courteous. I had breakfast included, there was a good spread of items on offer. I didn't use the pool or spa facilities myself, but other friends ideas with did use the pool and enjoyed it (apart from the slightly odd rule of requiring even men with short hair to wear caps on their heads!) Overall I was happy with my stay, would recommend the hotel to others.
Stayed 2 nights in Aug 2017
Response from Ornella - Booking & revenue manager on 10 Sept 2017
Thank you very much and see you soon! Aqua Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel.
Super hotel. Welcoming and friendly staff. Easy access to Euganean Hills, Vicenza, Padova and Venice. We have stayed here many times before and we will be returning again soon!
Dear Mrs Elizabeth, thank you very much and see you soon! Aqua Team

4/10 Poor

Marie, Wigan

Liked: Cleanliness, property conditions & facilities, room comfort
Hidden charge 19 euros for the pool
Booked this hotel in advance as part of a cycling trip and looked forward to using the pool. When we arrived we were told there is an additional charge of 19 euros each for use of the pool and other spa facilities. While this may be good value for people staying a few days and making the most of the other facilities we thought this excessive for 1 night and a quick swim so didn't bother. It was annoying as we cycled past many other hotels with pools to reach Aqua. Feel this is a shame as hotel was nice, clean and friendly. The next hotel on our tour with a pool got an extra nights booking and money spent at the pool bar.

8/10 Good

stephan, germany

Liked: Staff & service
relaxing stay but nasty sting
The hotel was nicely renovated and the staff was great BUT they wanted us to pay i think 19 euros per stay per person just to use the pool! We were not amused , but we would still recommend the notel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night getaway
This hotel was a pleasant surprise! I took my wife here for a one night getaway and i must say i was pleased, and so was she. Our room was very affordable and was a lot bigger than any other room i have stayed at in italy. The hosts were very friendly and offered a social when we got there where they served free drinks and snacks. The pool was small but nice. Both my wife an I got a massage the morning before we left and it was nothing short of amazing. The woman who works up in the parlor is very professional and very good. I would recommend this hotel to any one of my friends.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel Acqua, Abano Terme good price/quality ratio
The room has no frills whatsoever: hard bed ("letto matrimoniale" is two mattresses pushed together); hard pillows; no hair conditioner (only shampoo); no informational material about the room, the hotel and the local area; tiny basic shower. That said, the room was very clean and relatively new. The ambience of the lobby, restaurant and bar is nice, though it's unfortunate that the first thing you see when you walk in is a mistake in the English grammar in large letters on the wall of the lobby ("Welcome in your relaxing world"). The buffet dinner was not bad and the wine quite good. We did not use the spa services so I can't comment on those. The absolute best thing about the hotel is the staff. They are amazing. Fabiola in the restaruant was so sweet and the lovely guy at the bar (Maurizio?) recommended we visit the nearby Castello di San Pelagio and we absolutely loved it. Overall, you pretty much get what you pay for at this hotel, so there is certainly a good price/quality ratio. I would definitely go back if I knew the beds were better!

8/10 Good

Barbara, West Palm Beach, FL

Liked: Cleanliness
"Renovated" rooms?
Whether you stay there for a day or for a week, you have to dish out €19 per person to be able to use the pool and the facilities, including a tiny sauna and a minimal gym. The pool was out of service for one day, but we got no refund. Their "renovated" rooms promised by Expedia were not exactly what the pictures on the site promised. Abano is a lovely place to stay, though, very lively at night. The hotel is within walking distance of the evening fun, but far enough that you don't get all the noise.

8/10 Good

Dan, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool area
Room was average but there is too much to do around to spend time in your room. Bath-warm outside swimming pool with jacuzzi and fountain is connected with inside pool. Gym area quite basic, good sauna and Turkish bath. Breakfast just marvellous! Even juice maker and few types of alcohol (!) included. But avoid scrambled eggs at all cost... :) After 10min drive to next town, Montegrotto you can leave your car on free car park and take a 50min really cheap train to Venice. Be prepared that for usage of wellness/spa/pool area in a hotel and internet access in your room you will be charged additionally.

10/10 Excellent

Alexandra, Darlington UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Aqua
We really enjoyed it - easy access via car to Padova a lovely town and Venice is easy to get to via train too. A small busy Italian thermal town with lots of hotels that we didn't expect but really enjoyed. Our 3 year old daughter loved the pool.... The outdoor pink doesn't give an initial good impression, however once inside a nice hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Scott, Mansfield, CT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Deal in Abano Terme
By far the best part of my three-week stay in Abano Terme was checking into Hotel Aqua for my last three nights. The staff was incredibly helpful and efficient -- and all spoke English. The rooms are comfortable and clean, with a great air conditioner -- which was key in the 100+ degree humidity -- and a small balcony. The bathroom is luxuriously designed, with stone and porcelain. And the breakfast is the best in town. I also really appreciated that the hotel does not charge their resort fee unless you actually use the spa facilities -- very rare for a resort of this caliber. Aqua is conveniently located, just a few minutes walk from the pedestrian street. I honestly don't have a single criticism about this little gem of a hotel. My stay was perfect, from start to finish. And it's the best value in town, or in Italy, for that matter.

10/10 Excellent

Domenic, West Hartford, Ct.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Great hotel and mineral pools...acquatic fitness class a bonus...friendly and accommodating staff...wonderful and generous breakfast and dinner in a lovely updated setting...Hope to return time and again!!

10/10 Excellent

B, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Friendly staff, spotless rooms, quiet area, SPA and pool just great. However the exterior fasade needs refurbishment.

10/10 Excellent

cristian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura accogliente. Personale gentile e disponibile. Calma e tranquillità. Cibo ottimo e un massaggio a dir poco strepitoso...
Stayed 1 night in Apr 2024

8/10 Good

Pietro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentile e piccoli benefit per gli ospiti; piscina tranquilla anche se piccola, così come la camera
Stayed 1 night in Apr 2024

10/10 Excellent

thierry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piscine thermale exceptionnelle, hôtel très confortable, petit déjeuner gargantuesque. Personnel très aimable.
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein Ort der Freundlichkeit
Es wird alles dafür getan, dass man sich hier wohlfühlt. Ich hatte einen super schönen einwöchigen Aufenthalt. Ein kleines schönes Zimmer mit Blick auf den Pool. Gut klimatisiert und auch bei 37 C absolut geeignet. Ein topmodernes und sauberes Bad und ein sehr bequemes Boxspringbett. Alle meine Sonderwünsche wurden mit einer sehr netten und herzlichen Zugewandtheit lösungsorientiert erfüllt. Ein Ort der Freundlichkeit und positiver Energie. Ich komme gerne wieder und gebe alle Sterne, die beim Voting zur Verfügung stehen.
Stayed 8 nights in Jul 2022

10/10 Excellent

Stefano

Stayed 1 night in Jul 2022

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Ottima relazione prezzi e servizi, personale giovane e disponibile, pulizia delle camere, cucina, pool, reception e servizi beauty al top. Torneremo in questa struttura, grazie di averci ospitati
Stayed 5 nights in Jun 2022

8/10 Good

Franco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolut schlechter Service von Hotels.com
Der Aufenthalt war sehr gut, einzig bei der Abreise musste ich den Zimmerpreis nochmals bezahlen. Zuerst wurde er mir von Hotels.com via Kreditkarte belastet dann wurde mir im Hotel erklärt, dass sie keine Gutschrift erhalten haben und ich den Preis bezahlen muss. Als ich mich bei Hotels.com beschweren wollte, konnte ich keinen Kontakt finden. Via Chat wurde mir mitgeteilt, dass die Bestätigungsnummer 9173944769214 unbekannt sei. Ich bin mir von Hotels.com und anderen Anbietern einen wesentlich besseren Service gewohnt. Wie erhalte ich die Mehrkosten zurück??????
Stayed 1 night in Jun 2022

10/10 Excellent

WALTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Personel au top, prestations de qualité, petit-déjeuner varié et excellent, nous avons passé un excellent séjour. Expérience à renouveler à la prochaine occasion !
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C'ero stato altre volte e mi sono sempre trovato bene. Personale giovane, gentile, gioviale. Mangiato bene tutte le volte, inoltre questa volta ho avuto la piacevole sorpresa di trovare gli estratti di frutta/verdura compresi nella colazione. Lo consiglio alla grande
Stayed 1 night in Dec 2021

8/10 Good

trusso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

gabriele, segrate

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Struttura confortevole in parte in ristrutturazione. Personale molto gentile.
Stayed 2 nights in Oct 2021

10/10 Excellent

GIOVANNI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ECCELENTE
Stayed 1 night in Jul 2020
Response from Ornella - Booking & Revenue Manager on 29 Jul 2020
Gentile signor Giovanni, siamo contenti che la sua vacanza da noi sia stata piacevole. L'aspettiamo presto!

6/10 Okay

Anna sergeevna

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
все хорошо, но..
отель, которому с одной стороны хочется поставить 5+, с другой 3 из плюсов: -отличный завтрак! очень вкусный, полезный!замечательные официанты (одна девушка говорит на русском) -хороший бассейн с термальной водичкой (йод в составе). Работает с 8 утра до 23:00! Мы купались утром и вечером - днём ездили в Венецию, Верону - есть велосипеды и самокаты, которые вы можете использовать абсолютно бесплатно - сауна и баня - различные мероприятия для жителей) в пятницу на рояле играли -главные администраторы (управляющие) очень хорошо работают! готовы помочь в любой ситуации. Спасибо! из МИНУСОВ - мы приехали большой семьей на 9 дней и изначально я просила номера с нормальным видом. На месте оказалось что с нормальным видом все занято и нас поселили в самые худшие номера в отеле с видом на крышу. У родителей номер был с видом на трубу )) которая ещё и шумела весь день (не сильно, но людям с чувствительным слухом - это сильно). При заселении обещали поменять через 3 дня на другой номер. В итоге ничего не поменяли. При этом на сайтах hotel и booking были свободные номера (ну вот как так ?) я просто так и не поняла как отличить нормальный номер от номера с видом на крышу и трубу )) -при выезде ещё раз оплатили городской налог. за три комнаты получилось 67 евро - из минусов отмечу курящих на балконе соседей, дым от которых заполняет вашу комнату. у родителей несколько дней были именно такие соседи)) . Итог: отель отличный, но есть но)
Stayed 9 nights in Feb 2020
Response from Ornella - Booking & Revenue Manager on 3 Mar 2020
Спасибо за отзыв, Анна ! По правде говоря, мы немного сожалеем ,что общая оценка Вашего пребывания у нас была настолько скромной после такого массового использования всех бесплатных услуг отеля (от бассейнов до фуршетов, аперитивов, велосипедов и т. д.) полученных к Вашему варианту проживания « комната и завтрак » в эконом номере . В связи с жалобами, когда Вы указали, что предлагаемый номер Вас не устроил ,мы предложили Вам возможность иметь улучшенный номер (единственный возможный вариант, так как не было других стандартных номеров) с небольшой разницей в цене,но Вы ответили, что не можете оплатить его . В последующие дни наличие стандартных номеров было непостоянным, и поэтому мы не хотели предлагать Вам решение с заменой номеров каждые два дня. Что касается предполагаемой двойной оплаты туристического налога, мы всеми силами пытались убедить Вас, даже с письменными документами, что Вы не оплачивали его во время бронирования и для всех бронирований (без исключений), этот налог оплачивается при выезде, так как отель (и, конечно, не Expedia) является единственным лицом, уполномоченным муниципалитетом, чтобы взимать его. Мы рады, что Вам понравились другие услуги, особенно завтрак. Честно говоря, мы даже заметили это: однажды утром к приемной подошел гость, Ваш сосед по столу, говоря что был поражен обилием ваших завтраков.

10/10 Excellent

filippo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissima realtà
Servizio di altissimo livello, grande disponibilità. Stanze bellissime cena e colazione con grande varietà e qualità
Stayed 1 night in Jan 2020
Response from Ornella - Booking & revenue manager on 27 Jan 2020
Buongiorno signor Filippo, grazie mille per la bella recensione e l'aspettiamo presto per ripetere l'esperienza.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colazione eccezionale, tutto quello che potete immaginare di mangiare c’è e anche altro.. sempre rifornito anche alla fine trovi tutto
Stayed 2 nights in Jan 2020
Response from Ornella - Booking & revenue manager on 6 Jan 2020
Gentile Ospite, la ringraziamo per la bella recensione e arrivederci al prossimo soggiorno all'Hotel Aqua

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
La piscina è sicuramente un punto di forza della struttura. La camera era ottima molto spaziosa con due bagni
Stayed 3 nights in Dec 2019
Response from Ornella - Booking & revenue manager on 30 Dec 2019
Gentile Ospite, la ringraziamo per la sua recensione e le auguriamo un sereno 2020. Arrivederci al prossimo soggiorno alle terme

8/10 Good

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Комфортно и вкусно
Stayed 9 nights in Sep 2019
Response from Ornella - Booking & revenue manager on 17 Oct 2019
dear Mrs Julia, thank you very much for your review and see you soon!

10/10 Excellent

carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno eccellente tranne un cameriere sgarbato ed impreparato alla cena in albergo
Stayed 1 night in Sep 2019
Response from Ornella - Booking & revenue manager on 2 Oct 2019
Gentile signor la ringraziamo per la recensione e per la segnalazione, servirà sicuramente per migliorarci. L'aspettiamo per il prossimo soggiorno relax.

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from Ornella - Booking & revenue manager on 2 Oct 2019
Gentile ospite, la ringraziamo per la sua recensione e ci farebbe piacere sapere quello che non è stato di suo gradimento, per avere la possibilità di migliorarci.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da wir schon zum dritten mal im Aqua zu Besuch waren, sind wir immer noch von Team und der Anlage begeistert. Ob Mimmo mit seinen Fangos, ob Francesco an der Reception, ob das sehr nette nette Serviceteam am Frühstück, wir werden wieder kommen, es hat uns sehr gefallen. Danke euch nach Abano !! Gruß vom Bodensee !
Stayed 6 nights in Sep 2019
Response from Ornella - Booking & Revenue Manager on 19 Sept 2019
Sehr geehrte Damen und Herren, vielen Danke fuer die gute Bewertung und bis bald.

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019
Response from Ornella - Booking & revenue manager on 29 Aug 2019
Gentile ospite, grazie mille per sua recensione e arrivederci al prossimo soggiorno alle terme

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo periodo di relax!. Struttura di buon livello, con piccola spa, una bella piscina ed una valida offerta di massaggi sia terapeutici che estetici.
Stayed 3 nights in Aug 2019
Response from Ornella - Booking & revenue manager on 22 Aug 2019
Gentile Ospite, la ringraziamo per la bella recensione e torni a trovarci presto.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Hotel molto bello personale gentilissimo posizione comoda per arrivare in centro a piedi. Torneremo sicuramente
Stayed 1 night in Aug 2019
Response from Ornella - Booking & revenue manager on 22 Aug 2019
Gentile signor Antonio, grazie mille per la sua bella recensione e l'aspettiamo per la prossima pausa relax

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top relaxing
Perfekt
Stayed 2 nights in Jul 2019
Response from Ornella - Booking & revenue manager on 1 Aug 2019
Dear Mrs Johanna, thank you very much for your review and see you soon.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abano terme
Hotel eccellente sotto ogni aspetto.
Stayed 1 night in Jul 2019
Response from Ornella - Booking & revenue manager on 31 Jul 2019
Gentile signor Marco, grazie mille per la bella recensione e l'aspettiamo per la prossima pausa relax

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Ornella - Booking & revenue manager on 5 Jun 2019
Dear Guest, thank you very much for your review an see you soon

8/10 Good

rita

Liked: Cleanliness, property conditions & facilities, room comfort
Stanza piccina ma supernuova
Gentilissimi alla reception, centro massaggio eccellente e piscina termale grande e aperta fino alle 23. La camera nuovissima ed estremamente pulita ma molto molto piccola. Il letto era matrimoniale ma sarebbe stato piuttosto scomodo dormirci in 2 e il materasso un po' troppo alto per i miei gusti. Cena a buffet e disponibile fino alle 22. Purtroppo la clientela straniera aveva cenato prima riducendo di gran lunga la scelta alle 21 (ma è colpa mia che mi sono dilungata in piscina)
Stayed 1 night in May 2019
Response from Ornella - Booking & revenue manager on 5 Jun 2019
Gentile signora Rita, la ringraziamo per la sua recensione e per i consigli. L'aspettiamo presto per ripetere l'esperienza.