Acharacle Hotels

"Breakfast was nice , male staff particularly rude & unfriendly maybe would benefit from some additional training, canned Guinness is a no no too particular when you have a tap on the bar top !!! "

"Spacious, comfortable room. Staff need a few lessons in manners, attentiveness and dress code. Breakfast okay, nothing to write home about. Staff wore jeans, trainers and blouses, not quite what I would have expected. One member of staff in breakfast room rather rude. We ordered breakfast both without sourdough toast and asked for brown toast separately. Breakfast arrived served on top of brown toast, not separate as requested. I said we had asked for it separate and she went to take plate away. I said just to leave it and bring toast separately. She returned with one slice in a toast rack. I said I had requested toast for 2 on the side. She grabbed the toast rack and said if you tell me what you want I will get it. Strange I thought I already had! Had requested a room with bath in message to hotel prior to arrival. None available but not even acknowledged by Receptionist, just said none available. At checkout we weren't asked how our stay was, but did offer have a nice day as we were leaving. Such a shame, as this used to be our go to Hotel in Oban since it first opened, but that is definitely our last visit"

"Breakfast menu was good and nice whiskey collection at the bar."

"The rooms were not clean. My friend’s room had hair in the bathroom and the shower did not work. The ceiling in my bathroom had black mold. The wallpaper was peeling off the walls. We did not have rooms as nice as the ones shown. Maybe some of the rooms are nice? The manager was very professional and pleasant. The woman at the front desk when we checked in was very matter of fact in a “we’re sold out tonight not much we can do” way. Breakfast was the worst we had in our 9 days in Scotland. The front desk also said we booked with Expedia and had to take it up with Expedia so keep that in mind. This room should cost £100 not the nearly £300 they charged. "

"Rooms were clean, staffwas courteous enough. The location of hotel is very convenient to reach places and also for food. The hotel is on high street and boat rides are just across the road. There is limited parking infront of hotel. Down sides are on-going construction which make sit a bit noisy during day and also dusty. The suites were behind the main bulding without any lifts, so we had to carry our luggage upstairs without any help from staff. The rooms deco was good. Two downsides were the power shower has very poor pressure and they should consider upgrading the electric shower to one with pumps. Other down side was that the sofa bed was very uncomfortable due to springs from mattress would abutt against the body. Property should consider upgrading that as well. The hot breakfast has only one option for vegetarians and should provide more options for £12 charged. All in all, it was a bittersweet experience. I hope in new ongoing construction work, property will consider some of the suggestions. When we go next time to Fort williams, i will shortlist this place as one of the options but would go for some other if available. "

"Room was clean, lovely location and friendly staff"

"Clean hotel with excellent customer service. Parking was also included which was a rare find "

"Breakfast good. Evening meal choice limited."

"One night stay to put me in the right position for onward travel, perfect for that being so conveniently located opposite the train station. Had an early start so didn't have breakfast, but did enjoy a nice evening meal of steak pie and chips, with a great view from the restaurant. Struggled a bit to get my room at the right temperature and didn't sleep brilliantly, but I don't think that was the fault of the hotel, rather my travel plans meant a 6am train and I was focussed too much on when I needed to get up. Pleasant and helpful staff on reception and in the restaurant. I shall certainly be coming back to spend a bit longer and explore the beach and some of the other villages along the railway line."