Agaete Hotel Guide - Romantic Hotels in Agaete, Gran Canaria

"We really enjoyed our stay at Santa Catalina. The room was very nice, well kept and clean. The hotel had a very pleasant vibe. Breakfast was excellent with great variety of options. The service was OK. Great at times and requiring improvement at some instances. We really liked the amenities, including the pools. We found the restrictions on which pools our toddler could use and which not somewhat restrictive. There is absolutely no harm in allowing kids to the soa pool under restricted hours, e.g. morning until 19am. Many other more prestigious hotels do it, why not Santa Catalina. Thankfully staff were accommodating were they could!"

"Sea view was amazing. Very clean room and helpful staff"

"Pool and garden areas are great and alway kept clean and tidy. Staff friendly. Rooms good. Breakfast is comprehensive and starts at 7 which is good if you’re going out for the day. Only negatives are - tvs are not smart no Netflix or Amazon YouTube etc… some machinery noise humming in room maybe affect you if a light sleeper. "

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "