Agaete Holidays

Room was great. BUT We were placed on the first floor which has the balcony right along the littered road with quite limited view. No option for an alternate room. Pool lovely. Not overcrowded but deep. No real shallow end. “Parking” was free 15 minute walk downhill. We were on a wait list for paid parking close to hotel for the full week. Never got any.

Everything was perfect except the check out. The staff seemed quitecrudecand affronted that we asked fir a late check out. We asked prior to our checkout as we have 2 children under 2 and were told to ask on the day. When I asked that morning, the staff (different from the rest of the week) seemed surprised that i would ask such a thing and were disinterested and told us flatly no, but we could get showered and changed up by the soa area. This would have been ok, but with 2 infants and our luggage packed and kept by reception this made it laborious and to be honest left a sour memory, which is a shame as the rest of the staff throughout the week were perfect. The only other thing was that we were put in a room downstairs, this again was difficult with a buggy and 2x infants.

All was very good, the breakfast is actually excellent, cleanliness, maintenance is well above average. The square in front of the hotel is very busy, restaurants, bars there, and often noisy parties to the early hours of morning, and windows are not particularly noise proof so if you want calm, choose rooms to the ocean side.

Liked the modern room and quirky shower! Staff were pleasant, breakfast was good. Due to cancelled flight there was quick availability. Disliked the lifts weren’t up to standard and the fact I got soaked in the night in bed due to a leak in the roof all we got was an apology with no compensation offered.

Loved the property. Very friendly staff especially David at reception answered all my questions and such an enthusiastic employee. The hotel is 230 rooms or so so not gigantic which I enjoyed. Plenty of lounge chairs at pool and easy walk to the beach where you do have to go down 3 floors of stairs as its a cliff. The quality of buffets was excellent and rotated daily. Would definitely recommend.