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Occidental Roca Negra

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
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Overview of Occidental Roca Negra

VIP Access

Occidental Roca Negra

4.0 star property

4.3/5 Excellent

Top rated for cleanliness (4.5/5)

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Avenida Alfredo Kraus 42, Urbanización El Turman, Agaete, Gran Canaria, 35480

Explore the area

  • Popular LocationAgaete Natural Pools7 min walk
  • Popular LocationAgaete Botanical Gardens16 min walk
  • Popular LocationAgaete Ferry Dock4 min drive
  • AirportLas Palmas (LPA-Gran Canaria)47 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Agaete

Located in Agaete, Occidental Roca Negra is in a rural area and on the waterfront. Cueva Pintada Museum and Archaeological Park and Sardinia de Galdar Lighthouse are local landmarks, and the area's natural beauty can be seen at Los Tilos de Moya National Park and Playa La Caleta. Discover the area's water adventures with scuba diving and surfing/body boarding nearby, or enjoy the great outdoors with mountain biking and rock climbing.

What's nearby

  • Agaete Natural Pools - 7 min walk
  • Playa La Caleta - 8 min walk
  • Agaete Botanical Gardens - 16 min walk
  • Agaete Ferry Dock - 4 min drive
  • Playa Del Juncal - 4 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 47 min drive

About this property

Occidental Roca Negra

Transformed 4-star hotel by the ocean, renovated in 2019
You can look forward to a poolside bar, a terrace and a garden at Occidental Roca Negra. Indulge in a massage, a manicure/pedicure and aromatherapy at Spa Obsidiana, the on-site spa. Enjoy international cuisine and ocean views at the two on-site restaurants. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Self-parking (surcharge), massage treatment rooms and free newspapers
  • Luggage storage, tour/ticket information and a 24-hour front desk
  • Multilingual staff, a lift and smoke-free property
  • Guest reviews give good marks for the dining options, pool and helpful staff
Room features
All guest rooms at Occidental Roca Negra include thoughtful touches, such as air conditioning, in addition to amenities, such as complimentary wireless Internet access and Desk chair.
Other amenities include:
  • Rainfall showers and hairdryers
  • 32-inch HDTVs with satellite channels
  • Furnished balconies or patios, wardrobes/cupboards and free infant beds

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 6.00 per night)
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar

Restaurants on site

  • El Juncal
  • RockTop Agaete
  • Poolbar

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – January 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe

See similar properties

Policies

Check-in

95% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Self-parking fee: EUR 6.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa

Property is also known as

Occidental Roca Negra Hotel
Occidental Roca Negra Agaete
Hotel Spa Cordial Roca Negra
Occidental Roca Negra Hotel Agaete

Frequently asked questions

Does Occidental Roca Negra have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at on 12 Oct 2022 start from €97.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental Roca Negra pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Occidental Roca Negra?

Self-parking is available for EUR 6.00 per night.

What time is check-in at Occidental Roca Negra?

Check-in is from 3:00 PM - midnight.

What time is check-out at Occidental Roca Negra?

Checkout is at noon.

Where is Occidental Roca Negra located?

Situated on the waterfront, this spa hotel is within a 10-minute walk of Agaete Natural Pools and Playa La Caleta. Agaete Valley and Agaete Botanical Gardens are also within 1 mile (2 km).

Can I cancel my reservation for free at Occidental Roca Negra and receive a full refund?

Yes, Occidental Roca Negra offers free cancellation on select room rates, because flexibility matters! Please refer to Occidental Roca Negra cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 292 out of 604 reviews
5 - Excellent 48%
Rating 4 - Good. 246 out of 604 reviews
4 - Good 41%
Rating 3 - Okay. 50 out of 604 reviews
3 - Okay 8%
Rating 2 - Poor. 11 out of 604 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 604 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Hon Ting
Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We stayed here for 10days and had two connecting rooms. Both were a great size and as a young family of 5 had so much space. We were on the same floor as the pool and access to the pool was brilliant. It was a lovely pool area, with a small childrens pool and an adult only bubble pool. There is also a pool side bar which you can get drinks and light snacks from the day and carlos was brilliant-friendly. I have to mention all the hotel generally appeared clean there was an issue with cockroaches. We found main dead in the corridor outside our room and had to kill two ourselves inside the room. We notified management, and "extra cleaning" offered for the next day although we had to remind them and follow this up due to staff stortage. I also spoke about this on check out and after the reception staff told management whilst we sat in reception for 45 mins waiting for taxi, no further interaction was made to us. That was very disappointing. We also did notice many smaller "baby" cockroaches which we exterminated after the two huge invaders. This was a shame as most other things were fine. It could have helped if the door had a brush on the bottom but it looked like this was removed and not replaced (both rooms). Breakfast was well-stocked and pretty much the same for 10days. Would have liked poached eggs and hollandaise to be an option but couldnt see this. The hotel is a fairly long way to the village area bit is worth it. The walk back has a very steep hill. Good 3 star not a 4
Stayed 10 nights in Aug 2022

4/5 Good

Richard
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay for those wishing to explore north
Spent 3 enjoyable nights in one of the hotels jnr suites (their largest rooms) It was very bright and airy, spacious, with a comfortable bed, decent rainfall two man shower, beautiful view from the terrace. Service was good and efficient as well as friendly.
Stayed 1 night in Jun 2022

5/5 Excellent

sharon
Travelled with group
Liked: Cleanliness, staff & service
Not enough coffeee machines at breakfast , even with limited number of guests , not enough toilets in the pool area, again with limited number of ppl
Stayed 1 night in May 2022

4/5 Good

Adrian
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the quiet side of the island. Rooms are cavernous and more than big enough for a family of four. Fabulous views of sea and mountains from the rooftop bar. Staff very happy to help with dietary requirements (coeliac) and also with a room change when the original room was not clean. Parking is not included but is only 6 euros per day in the underground car park.
Stayed 2 nights in Feb 2022

5/5 Excellent

Hugh
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet hotel
Good hotel well located. Friendly staff. Great breakfast but dinner more average but we ate in town most nights.
Stayed 7 nights in Oct 2021

3/5 Okay

James
Disliked: Property conditions & facilities, room comfort
No reason to go back.
Clearly this hotel had seen better days. It is a beautiful structure with a great pool and roof deck. Amazing views. It really needs some tlc. And money! Our room A/C kinda worked. They were going to send someone up but we thought it was working so we didn’t bother. We were wrong. The room was full of flies. The bed was horrible. The pillows were worse. Ate both dinner and breakfast at the hotel. Buffet style. Bad. Breakfast was better then dinner. I will say the stay were very nice and were great to offer help. Trying to get the room safe working was annoying. Also trying to bet pool towels. What a run around.
Peeling paper
Old and worn
Tired
Pool
Stayed 1 night in Oct 2021

4/5 Good

ornella
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

5/5 Excellent

Luigi
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
The hotel is beautiful and in a perfect location, exceptional staff and service , views and pool amazing , the only little thing they could modernize the bathroom... apart from that .. excellent
Stayed 2 nights in Mar 2021

5/5 Excellent

Verified traveller
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
L’hotel è bellissimo, nuovissimo e pulito. Ci hanno offerto upgrade di camera con accesso direttamente alla piscina. Veramente un posto spettacolare con vista pazzesca. Credo sia il mio hotel preferito nell’isola. Grazie a tutto lo staff
Stayed 1 night in Feb 2021

5/5 Excellent

Tate
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Fabulous experience! The NYE gala exceeded my expectations: the food, the performance, fireworks were really great!
Stayed 2 nights in Dec 2020