Terrace/patio

Reviews of Hilton Garden Inn Toronto/Ajax

3 out of 5
Hilton Garden Inn Toronto/Ajax
500 Beck Crescent, Ajax, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 665 out of 1098 reviews" "
Rating 8 - Good. 265 out of 1098 reviews" "
Rating 6 - Okay. 75 out of 1098 reviews" "
Rating 4 - Poor. 49 out of 1098 reviews" "
Rating 2 - Terrible. 44 out of 1098 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dagmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and pillows/blankets, clean but many long hairs left in carpeting thru room, I have really short hair. Quiet, great night shade and day blind, overall will definitely stay again!
Stayed 1 night in May 2024
Response from Afi on 21 May 2024
Thank you. Hope to see you again.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, large well equipped room. Ver friendly and helpful staff.
Stayed 2 nights in May 2024
Response from Afi on 21 May 2024
Thank you. Hope to see you again.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
My Room was super clean and nice
Stayed 2 nights in May 2024
Response from Wilson H. on 20 May 2024
Dear Omar,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

2/10 Terrible

Blake

Travelled with family
Our room was dirty. We. Slide ahead to ask if the slide was open for pool we are told yes. Only to arrive to a closed down slide. Overall very disappointed
Stayed 1 night in May 2024
Response from Wilson H. on 13 May 2024
Dear Blake,Thank you for the feedback. Be assured, I will let my team know about your stay. Kindly follow up with the Front Office Manager.

6/10 Okay

Julian

Liked: Staff & service
N/a
Stayed 1 night in May 2024
Response from Wilson H. on 11 May 2024
Dear guest,Thank you for the feedback. Be assured, I will let my team know about your stay. Kindly follow up with the Front Office Manager regarding your stay.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Daria Ishutina on 8 May 2024
We are delighted that you had a 5-star experience at our hotel! Your feedback is greatly appreciated, and we will continue to strive to provide excellent service to all our guests. We hope to see you again soon!

10/10 Excellent

Nickesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, room was smoke free
Stayed 1 night in May 2024
Response from Daria Ishutina on 8 May 2024
Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 4 May 2024
We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a memorable experience for all our guests, and we are delighted to know that we succeeded in making your visit special. We look forward to welcoming you back for another wonderful stay soon!

10/10 Excellent

Terry, Sault Ste. Marie

Travelled with family
Liked: Amenities
I needed a wheelchair for my last two stays. One of brakes was ineffective. I forgot to tell them last time. I hope they get it fixed.
Stayed 1 night in May 2024
Response from Daria Ishutina on 4 May 2024
Thank you for your feedback. We apologize for the inconvenience you experienced with the wheelchair brakes during your last two stays. Your comment has been noted, and we will ensure that the issue is addressed promptly. Please feel free to inform us of any concerns during your next visit so that we can make your stay as comfortable as possible. We appreciate your understanding and look forward to welcoming you back soon.

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I found the hotel room extremely clean as well as the bathroom. I like the personal care products provided for in the bathroom. I noticed our neighbour banging on the wall, and some kids were pranking our door for about the first hour or our stay. We could hear the kids laughter. But the banging on the wall stopped. Overall I enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 1 May 2024
Thank you for your feedback! We're delighted to hear that you found your room and bathroom exceptionally clean, and that you appreciated the personal care products provided. We apologize for any disturbance caused by noise from neighboring rooms. Your comfort is important to us, and we strive to ensure that all guests have a peaceful stay. We look forward to welcoming you back for another great stay!

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 30 Apr 2024
We are thrilled to hear that you enjoyed your stay with us. Our team strives to provide exceptional service and create memorable experiences for all our guests. We look forward to welcoming you back to our hotel in the future!

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and hottub. close to our events that we had planned. Nice staff.
Stayed 2 nights in Apr 2024
Response from Wilson H. on 29 Apr 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

4/10 Poor

Wayne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Paper plates given to me for my room with a plastic knife that wouldn't cut air. Never staying there again. When asked if I could have a real proper knife to cut a tomato, they said it was beyond their scope of service. Will not recommend, especially as I'm a repeat, frequent guest at Homewood suites, where everything is impeccable
Stayed 2 nights in Apr 2024
Response from Wilson H. on 29 Apr 2024
Dear guest,Thank you for the feedback. Be assured, I will let my team know about your stay. Please follow up with the Front Office Manger.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Apr 2024
Response from Wilson H. on 28 Apr 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Andre

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 1 May 2024
Thank you so much for taking the time to share your experience with us! We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wilson H. on 28 Apr 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 3 nights in Apr 2024
Response from Daria Ishutina on 24 Apr 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Leah

Stayed 1 night in Apr 2024
Response from Wilson H. on 13 May 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really liked the property and cleanliness of the hotel. Very nice hotel inside and out! The rooms were fairly clean! The bed was somewhat hard and uncomfortable. The cleaning staff started vacuuming the hallway at 8am (was not impressed). We were ready to leave (just getting our bags) and a staff member knocked on our door at 11:05 to make sure we were leaving. Kind of left a bad taste in our mouth. The hotel is great but the staff can be more professional/respectful! Otherwise a nice hotel!
Stayed 1 night in Apr 2024
Response from Wilson H. on 20 Apr 2024
Dear Stephanie,Thank you for the feedback. Be assured, I will let my team know about your stay. Kindly follow up with Front Office Manager.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything , very clean .
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 17 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be conveniently located and very clean. Providing a comfortable and clean environment for our guests is a top priority for us. We're glad you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable!
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 17 Apr 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel clean and comfortable. Providing a relaxing and enjoyable stay for our guests is what we strive for. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daria Ishutina on 17 Apr 2024
We're thrilled to hear you had a great stay! Thank you for choosing our hotel, and we look forward to hosting you again.

2/10 Terrible

Tharmisha

Stayed 1 night in Apr 2024
Response from Daria Ishutina on 4 May 2024
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible and will use your comments to improve our services. If you would like to discuss your stay further, please don't hesitate to contact us. We hope to have the opportunity to welcome you back and provide you with a better experience.

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but overpriced!
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 14 Apr 2024
Thank you for your feedback. We're glad to hear that you found our hotel nice. We constantly strive to offer a great value for our guests, and we take your comments seriously. We hope that despite this, you had an enjoyable stay with us. If there is anything specific you feel we could improve on, please let us know. We appreciate your input and hope to welcome you back in the future.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 14 Apr 2024
We are delighted to hear that you had a good experience at our hotel! Providing exceptional service and creating memorable stays for our guests is always our top priority. Your feedback is greatly appreciated, and we can't wait to have you stay with us again soon!

10/10 Excellent

Austin

Stayed 1 night in Apr 2024
Response from Wilson H. on 28 Apr 2024
Dear guest,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Daria Ishutina on 7 Apr 2024
Thank you for your kind words! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Leanne

Stayed 2 nights in Mar 2024
Response from Daria Ishutina on 23 Apr 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our hotel. We look forward to welcoming you back soon!

6/10 Okay

dominique

Travelled with family
Too much noise , even in the room
Stayed 1 night in Mar 2024
Response from Daria Ishutina on 30 Mar 2024
I'm sorry to hear that you experienced noise issues during your stay. We apologize for any inconvenience this may have caused. We will look into this matter and take steps to minimize noise levels to ensure a more comfortable stay for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Wilson H. on 20 Apr 2024
Dear John,Thank you for the positive feedback! We hope to welcome you back to Hilton Garden Inn Ajax.

10/10 Excellent

hee jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expected worse for some reason. Good condition of suite
Stayed 1 night in Mar 2024
Response from Daria Ishutina on 30 Mar 2024
We're thrilled to hear that you had a wonderful experience at our hotel! Providing exceptional service and a comfortable stay for our guests is always our top priority. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Areej, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. They were friendly and fast to meet my needs.
Stayed 2 nights in Mar 2024
Response from Daria Ishutina on 30 Mar 2024
Thank you for your kind words about our hotel! We're delighted to hear that you enjoyed your stay and that our team made a positive impression. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We can't wait to host you again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine clean
Stayed 1 night in Mar 2024
Response from Wilson H. on 23 Mar 2024
Dear Patrick,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

8/10 Good

Boyd

Stayed 1 night in Mar 2024
Response from Daria Ishutina on 12 Apr 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another great experience.

10/10 Excellent

Laiya

Stayed 1 night in Mar 2024
Response from Daria Ishutina on 10 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon for another great experience.

8/10 Good

Rachel

Stayed 1 night in Mar 2024
Response from Wilson H. on 17 Mar 2024
Dear Rachel,Thank you for the positive feedback! We look forward to welcoming you back to Hilton Garden Inn Ajax.

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 3 nights in Mar 2024
Response from Wilson H. on 17 Mar 2024
Dear Andrea,Thank you for the positive feedback! We hope to welcome you back to Hilton Garden Inn Ajax.

8/10 Good

Shane

Stayed 1 night in Mar 2024
Response from Daria Ishutina on 3 Apr 2024
Thank you for your feedback! We're thrilled you enjoyed your stay and our amenities. We'll address any issues mentioned to improve our service. We look forward to welcoming you back soon.

10/10 Excellent

Tara

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms and the soaps and shampoo conditioner is very nice too :)
Stayed 1 night in Mar 2024
Response from Daria Ishutina on 13 Mar 2024
Thank you for your wonderful feedback! We're delighted to know that you had such a positive experience during your stay at our hotel. Providing exceptional service is our top priority, and we're glad that it made your stay memorable. We look forward to hosting you again in the future!

10/10 Excellent

Kellee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Daria Ishutina on 12 Mar 2024
We're delighted to hear that you enjoyed your stay with us! Our team works hard to create a memorable experience for all our guests, and it's wonderful to hear that we succeeded with you. Thank you for choosing our hotel, and we look forward to your next visit!

10/10 Excellent

Tara

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful rooms and excellent service easy to check in
Stayed 1 night in Mar 2024
Response from Daria Ishutina on 12 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our hotel. We strive to provide the best service possible, and it's always rewarding to hear when our guests are happy. We hope to welcome you back again soon!

8/10 Good

Katie

Stayed 1 night in Mar 2024
Response from Daria Ishutina on 3 Apr 2024
Thank you for your feedback! We're thrilled you enjoyed your stay and our amenities. We'll address any issues mentioned to improve our service. We look forward to welcoming you back soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daria Ishutina on 7 Mar 2024
We're delighted to hear that you had a great experience at our hotel! Providing excellent service and creating a welcoming environment for our guests is our top priority, and we're thrilled that we could exceed your expectations. Your kind words motivate us to continue delivering exceptional hospitality. We can't wait to have you stay with us again soon!

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Afisha on 4 Mar 2024
Thank you so much for your response. We hope to see you soon again.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and quiet.
Stayed 1 night in Mar 2024
Response from Afisha on 3 Mar 2024
Thank you so much for your feedback. We hope to see you soon again.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Daria Ishutina on 29 Feb 2024
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a great experience for all our guests, and we are delighted to know that we succeeded with you. We hope to welcome you back again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Daria Ishutina on 28 Feb 2024
hank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a great experience for all our guests, and we are delighted to know that we succeeded with you. We hope to welcome you back again soon!

10/10 Excellent

Carolynn Arlene Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Afisha on 26 Feb 2024
Thank you so much for your feedback.

10/10 Excellent

Bukina

Business traveller
Liked: Cleanliness, amenities
Always nice staying here !
Stayed 1 night in Feb 2024
Response from Rahul on 23 Feb 2024
Thankyou for your valuable feedback. We would love to accommodate you again.

10/10 Excellent

Shan, Pickering

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 1 night in Feb 2024
Response from Rahul on 23 Feb 2024
Thank you for choosing us! We're delighted you enjoyed your stay. Your satisfaction means the world to us