Alton Hotel Guide - Allen Gallery hotels in Alton, United Kingdom.

"Really nice hotel with really friendly and helpful staff with a great spa and pool. Special mention has to go to Charlene in the spa for going above and beyond."

"Breakfast and meals were excellent. Service on point. The garden suites are quiet and tucked away from the main hotel, very spacious and well appointed. Wardrobe carpentry and TV could do with an upgrade. Otherwise a nice getaway from London "

"It was a lovely stay with my son and my partner. The room was spacious and clean. The bathrobes and slippers are nice extras. Lovely surroundings/grounds to the hotel. Staff were overall nice however when we arrived (early before our check in), the lady didn't seem friendly or pleasant at first and welcoming. When i said and acknowledged that we have arrived way early before check in, she changed her tone and was more polite. We wanted to stay a the hotel to relax in the bar before check in but there was no staff at the bar. However i would definitely stay here again. "

"Nice room "

"My stay was peaceful and perfect. "

"Great location, rooms are nice, breakfast is great especially the eggs!"

"Really clean room. Lovely grounds and entrance into the lobby. Everything was perfect. Usually hotel rooms in these places are noisy and cold but this was perfection. Staff were really nice too."

"Rooms were lovely. Apart from the glass door separating it from bedroom. It only had privacy glass and could still see person sitting on the toilet. Apart from that everything was fine "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."