Amport Hotel Guide - Hotels with Pool in Amport, Andover

"We recently stayed at Marwell Hotel for two nights and, unfortunately, it was a mixed experience leaning towards disappointing. On arrival, we were given our key and sent to a room that clearly hadn’t been cleaned—half-made beds, a pint glass, a pepperami wrapper, no towels, and marks on surfaces. We had to carry all our belongings back to reception, which wasn’t ideal. The manager did resolve the issue and offered a complimentary drink while we waited, and we were moved rooms after about 30 minutes, which we appreciated. What let the experience down most was the atmosphere among staff. We witnessed multiple arguments involving management, including one near our room with the cleaning team and another with a receptionist. The receptionist remained calm and professional throughout, but the manager’s behaviour came across as rude and uncomfortable to witness. The second room was acceptable but not without issues—cold on arrival, with no working heating (an oil radiator was provided), and no windows to open, which made the room feel stuffy overnight. There were some positives: the bar food was lovely, and the staff we encountered there were friendly, although clearly understaffed. Breakfast was okay but limited, and service was slow. The hotel itself is in a great location for visiting Marwell Zoo and is peaceful, but it is very dated and in need of refurbishment. The website photos don’t reflect the current condition. The pool was also closed during our stay. "

"The hotel was ok. We booked an executive double room, areas of it could do with updating the sofa was very hard and stained. We were on tbe ground floor but we’rel left with no choice but to sleep with the patio door open as the heating was blasting out. The Spa is in need of some serious attention, the Jacuzzi has clearly been out of action for months, and it doesn’t look like anything is going to be done about fixing it any time soon. The changing rooms are in need of a deep clean and tbe chairs in the spa reception are all in need of replacement as all have ripped upholstery. One evening we went to the bar the glasses we were given were dirty (both had visible lipstick marks) breakfast was adequate for the price, but fairly basic. "

" Bed very uncomfortable, had very little sleep not good at my age"

"Staff warm and welcoming, really beautiful bar area to relax an grab a bit of food in. Great gym for a hotel. Would definitely stay again. Superb value for money "

"Overall good again but this time the spa area was under construction and there were kids running arouns, diving and jumping in the pool and screaming. It was so loud it wasnt enjoyable on this visit as no one from the spa was telling them or the parents to control it"

"Clean room, lovely staff, gym was ok for a quick session, "

"The only issue we had was when we finished our meal in the bar the plates and cutlery were not cleared from our table and were still on the table when we left the bar at the end of the evening"