Aerial view

Reviews of Hotel Mai Amsterdam

4 out of 5
Hotel Mai Amsterdam
30 Geldersekade, Amsterdam, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 368 out of 589 reviews" "
Rating 8 - Good. 151 out of 589 reviews" "
Rating 6 - Okay. 43 out of 589 reviews" "
Rating 4 - Poor. 17 out of 589 reviews" "
Rating 2 - Terrible. 10 out of 589 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Overland Park

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lofted room was wonderful. Location was great.
Stayed 1 night in Apr 2024
Response from Marine on 30 Apr 2024
We sincerely appreciate your feedback and are delighted to learn that you found our loft room to be wonderful and our location to be great. Providing exceptional experiences is at the core of our mission, and it's gratifying to know that we succeeded in meeting your expectations. Your kind words serve as motivation for our team to continue delivering excellence in hospitality. We look forward to the opportunity of hosting you again in the near future

6/10 Okay

Minh

Travelled with family
Liked: Staff & service
inconvenient
Stayed 2 nights in Apr 2024
Response from Marine on 30 Apr 2024
Thank you for sharing your feedback with us. We regret to hear that your experience was inconvenient. We value your perspective and would appreciate any specific details you can provide to help us address any shortcomings and improve our service. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if there's anything further we can do to enhance your experience.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by this city centre hotel Friendly atmosphere, great location, very helpful staff, and a very nice clean, fresh, and varied breakfast option- overall an enjoyable stay
Stayed 3 nights in Apr 2024
Response from Marine on 30 Apr 2024
Thank you so much for sharing your experience with us! We're absolutely thrilled to hear that you had an excellent stay. Your satisfaction is what we strive for, and it's wonderful to know that we met your expectations. While we're delighted that you enjoyed your time with us, we're sorry to hear about the cleanliness issue you encountered in the Amsterdam streets. Your feedback is incredibly valuable to us, and we'll certainly pass it along to the appropriate authorities to address. We genuinely appreciate your input, and we can't wait to have the pleasure of welcoming you back for another fantastic stay in the future

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, but cleanliness of the Amsterdam streets is poor
Stayed 2 nights in Apr 2024
Response from Marine on 30 Apr 2024
Your fantastic review has truly brightened our day! We're deeply appreciative of your kind words and thrilled to have provided you with such a delightful surprise during your stay. Hearing that you found our hotel to be friendly, conveniently situated, and our staff exceptionally helpful warms our hearts. We take immense pride in upholding high standards of cleanliness and freshness, and it's wonderful to know that our breakfast options were to your liking. Your feedback motivates us to continuously strive for excellence, and we eagerly anticipate the opportunity to host you again for another memorable stay!”

10/10 Excellent

Jonathan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Amsterdam a lot and was a little apprehensive booking a hotel so close to the train station. I expected to be somehow disappointed, but I wasn’t. As it turned out, the rooms were beautiful, spacious and modern, and the staff was a joy. It exceeded all expectations, and therefore had the benefit of being close to everything with none of the usual downsides. It was serene and delightful. This will be my hotel of choice anytime visiting AMS.
Stayed 1 night in Mar 2024
Response from Marine on 30 Apr 2024
Your feedback fills us with genuine delight! We're ecstatic to learn that your stay exceeded your expectations in every regard. It's truly gratifying to hear that despite any initial reservations, you found our hotel to be a delightful surprise. We're pleased to hear that you appreciated the beauty, spaciousness, and modern amenities of your room, as well as the exceptional service provided by our staff. Your description of experiencing the convenience of our location without encountering any drawbacks is truly appreciated. We're deeply honored to be your preferred hotel in Amsterdam, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay!

8/10 Good

LEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel near to Amsterdam Centraal train station. Well appointed room despite allegedly being one for the smaller ones. Great breakfast with lots of options including freshly made omelette. We did have to queue for 10 minutes at check in but that was due to a larger group ahead. That said it would be helpful if we could pre check in as it is a laborious process using their iPad. Minor quibble. We will be back.
Stayed 1 night in Mar 2024
Response from Team Hotel MAI Amsterdam on 29 Mar 2024
Dear Lee, Thank you very much for taking the time to leave us such a positive review! We're thrilled to hear that you had a lovely stay at our boutique hotel near Amsterdam Centraal train station and that you found your room well-appointed despite its size. It's great to know that you enjoyed our breakfast options, especially the freshly made omelette. We apologize for the 10-minute wait during check-in due to a larger group ahead of you. Your feedback about pre-check-in is duly noted, and we'll explore ways to improve the process. We're grateful for your understanding and patience and look forward to the pleasure of welcoming you back on your next visit to Amsterdam!With regards, Team Hotel MAI Amsterdam

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. In walking distance to most attractions. It is less than a five minute walk from Amsterdam Centraal Train Station, Metro, and trams.
Stayed 6 nights in Mar 2024
Response from Team Hotel MAI Amsterdam on 29 Mar 2024
Dear Dawn, Thank you for your positive review! We're delighted to hear that you found our hotel's location convenient and accessible. Being within walking distance to most attractions and less than a five-minute walk from Amsterdam Centraal Train Station, Metro, and trams is indeed a great advantage for our guests. We're glad that you enjoyed the convenience of our central location and we hope to welcome you back again soon for another enjoyable stay!With kind regards, Team Hotel MAI Amsterdam

10/10 Excellent

Melanie joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a fantastic location, 5 mins from central station, 2mins from china town, 5 mins from red light district and 10mins from dam square. It was excellent, had everything you needed, breakfast was well stocked and enjoyable. Decor in hotel is really well done too. Would definitely stay again!
Stayed 3 nights in Feb 2024
Response from Team Hotel MAI Amsterdam on 22 Mar 2024
Dear Melanie, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our prime location and found it convenient for exploring the city. It's wonderful to know that you found everything you needed during your stay and that you appreciated our well-stocked and enjoyable breakfast. We take pride in our attention to detail, including the decor, and we're delighted that it contributed to your positive experience. We can't wait to welcome you back for another excellent stay in the future!Kind regards, Team Hotel MAI Amsterdam

10/10 Excellent

Isaac

Stayed 1 night in Mar 2024
Response from marine on 30 Apr 2024
Your fantastic review has truly brightened our day! We're deeply appreciative of your kind words and thrilled to have provided you with such a delightful surprise during your stay. Hearing that you found our hotel to be friendly, conveniently situated, and our staff exceptionally helpful warms our hearts. We take immense pride in upholding high standards of cleanliness and freshness, and it's wonderful to know that our breakfast options were to your liking. Your feedback motivates us to continuously strive for excellence, and we eagerly anticipate the opportunity to host you again for another memorable stay!

6/10 Okay

Lavi

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Not the cleanest and doesn’t rise to the expectations suggested by the reviews.
Stayed 2 nights in Mar 2024
Response from Team Hotel MAI Amsterdam on 22 Mar 2024
Dear Lavi, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly; however, we're sorry to learn that your experience regarding cleanliness did not meet your expectations or align with what you anticipated based on reviews. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we take your comments seriously. We will address this matter with our housekeeping team to ensure that we uphold the highest standards of cleanliness throughout the hotel. We appreciate your honesty and hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to providing an exceptional experience.Kind regards, Team Hotel MAI Amsterdam

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service at this hotel were simply amazing!
Stayed 3 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 22 Mar 2024
Dear Chris, Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff and service. Providing exceptional service is at the heart of what we do, and it's fantastic to know that we exceeded your expectations. Your kind words mean a lot to us, and we truly appreciate your recognition. We look forward to welcoming you back for another amazing stay in the future!With warm regards, Team Hotel MAI Amsterdam

10/10 Excellent

aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Location perfect! Bargain!
Stayed 1 night in Mar 2024
Response from Diego Team Hotel Mai on 2 Mar 2024
Dear Aaron,Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're thrilled to hear that you had a perfect stay and that our location met your needs perfectly. We always strive to provide great value for our guests, and we're delighted to know that you found your stay to be a bargain.We hope to have the pleasure of welcoming you back for another perfect stay in the future!Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to central station. Lovely hotel.
Stayed 1 night in Feb 2024
Response from Diego Team Hotel Mai on 13 Feb 2024
Dear Robert,That's wonderful feedback! It's great to hear that you enjoyed the location and found our hotel lovely. Thank you for taking the time to share your experience, Robert. We hope to welcome you back again soon! If you have any further comments or if there's anything we can assist you with, please feel free to let us know.

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well take care of for a historic building very nice very friendly Only issue our suite was a loft and the loft was all most unbearable hot would be nice with a fan.
Stayed 2 nights in Feb 2024
Response from Bram on 7 Feb 2024
Dear Brandon, We greatly appreciate your thoughtful review and are pleased to hear that you found our historic property well-maintained and enjoyed the friendliness of our staff. Your feedback regarding the temperature in your loft suite is invaluable to us. We apologize for any discomfort you experienced and will certainly take your suggestion into consideration to enhance the comfort of our guests. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific experience!
Stayed 1 night in Jan 2024
Response from Team Hotel MAI Amsterdam on 30 Jan 2024
Dear Jessica,Thank you for taking the time to review your stay with us.We would like to thank you for sharing your experience online.We are happy to read that we have been able to provide you with an extraordinary stay in Hotel Mai. Rest assured, your compliments will be shared with our entire team.We are looking forward to welcoming you again to Hotel Mai!Kind regards,AdrianTeam Hotel MAI Amsterdam

8/10 Good

Jason

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good Stay
Nice hotel in the heart of Amsterdam within walking distance to the train station downtown. Lot of restaurants and bars in the area. Room was nice and comfortable, no complimentary water though. Hotel locks front door at ~4pm, there is some homeless and other people of the night roaming around and some asked for money as we walked by. Main lobby area is nice with lounge, coffee, drinks etc. However, when we came back at 11pm and tried to use the lounge area we were asked to leave due to "welfare of all the guests". There was 3 of us sitting down talking quietly and they asked us to leave the area... why have a lounge? Nice hotel and would stay again.
Stayed 1 night in Jan 2024
Response from Team Hotel MAI Amsterdam on 30 Jan 2024
Dear Jason,Thank you for taking the time to write feedback. I am happy to see that you enjoyed the location of our hotel, as well as our amenities.In addition to this, thank you for making us aware of the situation outside the property.Please accept my sincere apologies for the inconvenience you have experienced. Unfortunately, we can not prevent this from happening. However, should the situation escalate, you may approach the Front Office staff so that they can act upon this matter.We do hope to welcome you back in Amsterdam in the future.Kind regards,AdrianTeam Hotel MAI Amsterdam

8/10 Good

Brenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, really friendly staff and amazing location
Stayed 3 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 30 Jan 2024
Dear Brenna,Thank you for reviewing your stay at Hotel Mai, your feedback is of great value to us.We are pleased that you were satisfied with our hotel and our friendly staff. We really appreciate your positive feedback about our hotel as we always aim to provide the best service possible.Thank you for staying with us!Kind regards,AdrianTeam Hotel MAI Amsterdam

10/10 Excellent

Emile

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team Hotel MAI Amsterdam on 30 Jan 2024
Dear Emile,First of all, we would like to thank you for sharing your experience online. We are delighted that you enjoyed your stay at Hotel Mai. To be rated so high is a compliment and we have shared your review with our team.We are looking forward welcoming you again in Hotel Mai.Kind regards,AdrianTeam Hotel MAI Amsterdam

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Team Hotel MAI Amsterdam on 30 Jan 2024
Dear John,First of all, we would like to thank you for sharing your experience online. We are delighted that you enjoyed your stay at Hotel Mai. To be rated so high is a compliment and we have shared your review with our team.We are looking forward welcoming you again in Hotel Mai.Kind regards,AdrianTeam Hotel MAI Amsterdam

10/10 Excellent

Nisreen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and in a great location
Stayed 1 night in Jan 2024
Response from Team Hotel MAI Amsterdam on 30 Jan 2024
Dear Nisreen,Thank you for taking the time to post a review of your recent stay at Hotel Mai. We take pride in our hotel and its fantastic location in the heart of Amsterdam. To describe our property as gorgeous is a fantastic compliment that we always strive to receive from our guests.It would be our pleasure to welcome you back in Hotel Mai.Kind regards,AdrianTeam Hotel MAI Amsterdam

10/10 Excellent

Rianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Rianna,Thank you for choosing our hotel. We're delighted to hear you had a wonderful stay, and your 5-star rating means a lot to us. If there's anything specific you'd like to share or suggest, feel free to let us know. We look forward to welcoming you back for another fantastic experience.Kind regards,Michal

10/10 Excellent

Miled

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was better than we expected. Very clean and spacious room, awesome location close to restaurants and centraal station.
Stayed 2 nights in Jan 2024
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Miled,Thank you for choosing Hotel MAI Amsterdam. We're delighted to hear you had a wonderful stay, and your 5-star rating means a lot to us. If there's anything specific you'd like to share or suggest, feel free to let us know. We look forward to welcoming you back for another fantastic experience.With regards,Michal

10/10 Excellent

William, Cheselbourne

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear William,Thank you for choosing Hotel MAI Amsterdam. We're delighted to hear you had a wonderful stay, and your 5-star rating means a lot to us. If there's anything specific you'd like to share or suggest, feel free to let us know. We look forward to welcoming you back for another fantastic experience.With regards,Michal

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Eden,Thank you for choosing Hotel MAI Amsterdam. We're thrilled to hear you had a fantastic stay! Your perfect score means a lot to us. If there's anything you'd like to share or suggest, we're all ears. Can't wait to welcome you back for another outstanding experience.With kind regards,Michal

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Sarah,Thank you for your recent stay with us. We appreciate your feedback and are glad to hear you had a positive experience. If there's anything specific you'd like to share or suggest, we'd love to hear it. We look forward to welcoming you back for another great stay.With kind regards,Michal

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Daer Daniel,Thank you for choosing Hotel MAI Amsterdam.. We're thrilled to hear you had a fantastic stay! Your perfect score means a lot to us. If there's anything you'd like to share or suggest, we're all ears. Can't wait to welcome you back for another outstanding experience.With kind regards,Michal

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Really beautiful hotel & very comfortable rooms. Easily walkable to everything
Stayed 2 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Shannon, We truly appreciate your positive feedback! It’s fantastic to hear that you found our Hotel to be both beautiful and our Rooms comfortable. We take pride in our commitment to providing a high-quality experience for our guests. It’s wonderful that our location contributed to your convenience. We look forward to the pleasure of hosting you again and ensuring your next stay is equally delightful!With kind regards,Marine

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within easy walking distance from Amsterdam central train station. It was in a good location, very clean and comfortable room. We booked a room with a canal view and breakfast. The room was very quiet and the breakfast very good. Didn’t like their coffee though. The staff are friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Wayne, Thank you for sharing your experience. We’re delighted you found our Hotel’s location convenient, rooms clean and comfortable, and the enjoyable view on the canal. It’s great to hear you experienced a quiet stay and appreciated our friendly and helpful staff. We regret any inconvenience with the coffee but are pleased you enjoyed the breakfast. Your feedback is valuable, and we look forward to the opportunity to host you for another positive stay.With kind regards,Marine

6/10 Okay

Nazan

Travelled with group
Liked: Cleanliness, staff & service
It was a lovely hotel and location was perfect. However, during our stay there was a lot of noise from the people upstairs at night which caused us a sleepless/restless night. But other than that I think it’s a good hotel and the staff were amazing.
Stayed 2 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Nazan, Thank you for expressing your thoughts after your stay. We’re pleased you found our hotel lovely and the location more than convenient. We extend our sincere apologies for any inconvenience caused by the noise during your stay. Our priority is to make a peaceful experience for our valued guests. It’s heartening to know you consider us a good hotel, and we appreciate your kind words about our amazing staff. Your feedback is invaluable, and we look forward to the opportunity to welcome you back for a more restful experience. With kind regards,Marine

8/10 Good

Ridvan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Team Hotel MAI Amsterdam on 11 Jan 2024
Dear Ridvan,Thank you for your recent stay with us. We appreciate your feedback and are glad to hear you had a positive experience. If there's anything specific you'd like to share or suggest, we'd love to hear it. We look forward to welcoming you back for another great stay.With kind regards,Michal

8/10 Good

Swasti

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Response from Bram on 7 Feb 2024
Dear Swasti,Thank you for reviewing your stay with Hotel MAI Amsterdam. We are happy that you enjoyed your stay with us. Looking forward to welcome you again in Amsterdam.

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and price! Would definitely stay again
Stayed 2 nights in Dec 2023
Response from Reception on 19 Dec 2023
Dear Aimee, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our great location, found our staff to be accommodating, and appreciated our pricing. Your kind words mean a lot to us. We’re delighted to have provided you with a positive experience, and we can't wait to welcome you back for another stay. If there's anything specific you loved or any suggestions you may have, feel free to share—we're always looking for ways to enhance our guests' experiences. Looking forward to hosting you again soon! Best regards, Katerina Team Hotel MAI Amsterdam

10/10 Excellent

Romar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 19 Dec 2023
Dear Romar, Thank you so much for your generous 5 out of 5 score! We're thrilled to hear that you had a positive experience with our service. It means a lot to us that you took the time to share your feedback. If there's anything specific you loved about your experience or if you have any suggestions for improvement, we'd love to hear more. Our team is always striving to provide the best possible service and your insights are incredibly valuable. Thanks again for choosing us, and we look forward to serving you in the future! Best regards, Katerina Team Hotel MAI Amsterdam

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Response from Bram on 7 Feb 2024
Dear Benjamin, Thank you for reviewing your stay with Hotel MAI Amsterdam. We are happy that you enjoyed your stay with us. Looking forward to welcome you again in Amsterdam.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Edwin on 19 Dec 2023
Dear Sean,Thank you for sharing this amazing review online! We are delighted to read that we could help you to make your stay at Hotel Mai a memorable one.It would be our pleasure to welcome you back to Hotel Mai.Kind regards,EdwinTeam Hotel MAI Amsterdam

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful room! Conveniently located!
Stayed 2 nights in Dec 2023
Response from Edwin on 19 Dec 2023
Dear Clayton,Thank you for sharing your experiences of your stay in Hotel Mai with us. We are happy to read that you enjoyed the room and our location. Your feedback is highly appreciated.We look forward to welcoming you back to Hotel Mai for your next visit to Amsterdam.Kind regards,EdwinTeam Hotel MAI Amsterdam

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!!! The staff were great 👍 and the location prefect for us Thank you soooo much
Stayed 3 nights in Dec 2023
Response from Edwin on 19 Dec 2023
Dear Andres,Thank you for reviewing your stay at Hotel Mai, your feedback is of great value to us.We are pleased that you were satisfied with the room and the location. We really appreciate your positive feedback about our hotel as we always aim to provide the best service possible.Thank you for staying with us!Kind regards,EdwinTeam Hotel MAI Amsterdam

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel in convenient location
Hotel was in a very convenient location, maximum of 20 minute walk from anything we wanted to do. Was very clean and the staff were very welcoming. Self service bar downstairs. Rooms were very clean and authentic. 100% will be staying again
Stayed 3 nights in Dec 2023
Response from Edwin on 19 Dec 2023
Dear Megan,Thank you for taking the time to share your experience at Hotel Mai.It brings us a lot of pride and joy to hear that you are an avid fan of our hotel and we really appreciate your presence. We are looking forward to welcome you again in our hotel.Kind regards,EdwinTeam Hotel MAI Amsterdam

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quick stay
Only spent one night but the hotel was beautiful…very clean and comfortable and convenient to visiting my the area.
Stayed 1 night in Dec 2023
Response from Edwin on 19 Dec 2023
Dear Linda,Thank you for taking the time to review your stay with us.We would like to thank you for sharing your experience online.We are happy to read that we have been able to provide you with an extraordinary stay in Hotel Mai. Rest assured, your compliments will be shared with our entire team.We are looking forward to welcoming you again to Hotel Mai!Kind regards,EdwinTeam Hotel MAI Amsterdam

6/10 Okay

Caroline

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed 3 nights early December. Not happy with the area (seedy & dirty!) and felt for the amount I paid (avg of $450CAD per night!) there would be higher level of services, and instead received the bare minimum. Inside the rooms there was no refrigerator nor ample lighting. Maybe for male guests it’d work but for a woman who needs good lighting ( not to mention mirrors) for makeup & getting herself ready - this hotel failed miserably.
Stayed 3 nights in Dec 2023
Response from Edwin on 19 Dec 2023
Dear Caroline,Thank you for reviewing your stay at Hotel Mai. Your feedback is highly appreciated as we do our utmost to improve our daily operations.My sincere apologies that you were not completely satisfied with your stay, We will do our best to improve it. I can only hope that my colleagues informed you on how to turn the lights in the room to a higher level. Other than that, I can only regret that we could not provide you with a nice stay. I will share your comments with our management, to see if we can improve on this issue in the future.Thank you for staying with us. I hope we may welcome you to Hotel Mai once more.Kind regards,EdwinTeam Hotel MAI Amsterdam

10/10 Excellent

Geraint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to station. Pleasant view over canal. Comfortable well equipped room. Helpful staff. Exceeded expectations
Stayed 3 nights in Nov 2023
Response from Edwin on 19 Dec 2023
Dear Geraint,Thank you for sharing this amazing review online! We are delighted to read that we could help you to make your stay at Hotel Mai a memorable one.It would be our pleasure to welcome you back to Hotel Mai.Kind regards,EdwinTeam Hotel MAI Amsterdam

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and efficient staff, lovely and clean room. Would definitely recommend and stay again! Thank you
Stayed 2 nights in Nov 2023
Response from Catarina on 30 Nov 2023
Dear Olivia,Wow, thank you for the fantastic review! We're delighted to hear that you enjoyed our great location, found our staff friendly and efficient, and appreciated the cleanliness of your room. Recommending us and considering another stay is the best compliment we could receive!It was our pleasure to host you, and we can't wait to welcome you back for another wonderful experience. Safe travels until we meet again!Warm regards,CatarinaTeam Hotel MAI Amsterdam

8/10 Good

Farshad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful short break
The lift stopped working when we are on 6th floor! Not good, but can't say it was their fault.. otherwise fantastic location and helpful staff.
Stayed 2 nights in Nov 2023
Response from Catarina on 30 Nov 2023
Dear Farshad,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the lift, and we appreciate your understanding that it was beyond our control. We're glad to hear that despite this hiccup, you found our location fantastic and our staff helpful.Your feedback is important, and we'll certainly look into ways to prevent such incidents in the future. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay.Warm regards,CatarinaTeam Hotel MAI Amsterdam

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but dirty area
Stayed 1 night in Nov 2023
Response from Catarina on 30 Nov 2023
Dear Stephanie,Thank you for taking the time to share your thoughts. We appreciate your feedback and are sorry to hear about your experience with the cleanliness of the area. Maintaining a clean environment is a priority for us, and we take your comments seriously.We'll be addressing this matter with our team to ensure improvements are made. If there are specific areas or suggestions you'd like to share, please feel free to do so. We value your input and hope to have the chance to provide you with an even better experience in the future.Best regards,CatarinaTeam Hotel MAI Amsterdam

8/10 Good

Neil Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Catarina on 30 Nov 2023
Dear Neil,Thanks for your wonderful review!We're thrilled to hear that you had a positive experience during your stay. Our team works hard to create memorable moments, and knowing we hit the mark for you is truly rewarding.We can't wait to welcome you back for another fantastic stay!Best regards,CatarinaTeam Hotel MAI Amsterdam

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. walking distance from the train.
Stayed 1 night in Sep 2023
Response from Catarina on 30 Nov 2023
Dear Irene,Thanks a million for your positive feedback! We're thrilled to hear that you found our hotel great, especially its convenient walking distance from the train. If there's anything else you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back for another great experience!Warm regards,Catarina Team Hotel MAI Amsterdam

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were helpful and beautiful reception and lobby area. Room was spotless too
Stayed 1 night in Nov 2023
Response from Catarina on 30 Nov 2023
Dear Bianca, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay and found our staff helpful. It's wonderful that you appreciated the beauty of our reception and lobby area, and we're delighted to know your room was spotless. If there's anything specific you loved or any suggestions you have, feel free to share. We can't wait to welcome you back for another delightful experience!Warm regards,CatarinaTeam Hotel MAI Amsterdam

10/10 Excellent

Carly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in a great location. Loved the spacious room which was spotless clean and comfortable beds. Hotel staff were very friendly and the honesty bar was great to sit and relax after a long day exploring. Would definitely recommend and stay again.
Stayed 2 nights in Nov 2023
Response from Catarina on 30 Nov 2023
Dear Carly,Thank you for your amazing review! We're thrilled to hear that you loved our hotel, especially the great location and spacious, spotlessly clean rooms with comfortable beds. It's fantastic that you enjoyed the friendly staff and found the honesty bar a perfect spot to relax after a day of exploring. We truly appreciate your recommendation and can't wait to welcome you back for another wonderful stay!Best regards,CatarinaTeam Hotel MAI Amsterdam

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! A little far from the airport but once you are here everything is walkable distance including the train station
Stayed 2 nights in Oct 2023
Response from Team Reception Hotel MAI Amsterdam on 7 Nov 2023
Dear Adriana, Thank you for your review! We appreciate your positive feedback about our location! Although we're a bit far from the airport, it's great to hear that you found everything else within walking distance, including the train station. We look forward to hosting you again in the future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay at mai was truly one of the most amazing experiences ever the staff were super friendly and the rooms were comfortable the bar is especially very homely...thank you Mai.
Stayed 1 night in Oct 2023
Response from Mila on 3 Nov 2023
Dear Guest,We are absolutely thrilled to hear that you had such an amazing experience at Mai! It means the world to us that our staff and comfortable rooms made your stay memorable. We can't wait to have the pleasure of welcoming you back soon!Kind regards,Mai Reception Team