Makkah Hotel Guide. Hotels in Ar Rawabi, Makkah, Saudi Arabia

"We stayed at this hotel as a family of five. The facilities were good—clean and functional. However, our initial experience was frustrating. Despite booking for five people, we were given a room with only two single beds, which was clearly inadequate. When we raised the issue, we were told that the hotel didn’t have a setup for five guests, which was surprising and disappointing (as five star hotel). As a gesture, they offered us free breakfast, which was appreciated but didn’t solve the core problem. After escalating the matter to the manager, initially i was offered coats. My kids have passed the coat stage. we were finally upgraded to a more suitable room. While the resolution was satisfactory in the end, it took extra effort and discomfort to get there. If you're traveling with a larger group, I’d recommend confirming room arrangements in advance. The staff were polite and responsive once the issue reached management, and that made a big difference. Specially the manager who delt with the problem was polite and really helpful. i would definitely stay again. "

"Cleaner was very kind and helpful "

"Would stay again"

"Everything is good "

"Staff "

"Excellent "

"Good"

"Everything is good"

"One of the best hotels in Makka and their staff are the best and mostly the one in Reception, her name Donya she is so helpful and supportive"