Arafo Holidays

Excellent location in the heart of La Laguna. Easily walkable to restaurants, shops, bus station. Paid parking lot one block away. The kitchen has sink, refrigerator, utensils, microwave, coffee maker, and hot pot. No stove or oven but I didn't need them. Staff was responsive via Whatsapp with logistics and helpful with recommendations too. Beautiful, peaceful, shared jardin. I would definitely stay here again.

This was our second stay at the hotel and we would definitely recommend it! The staff are all fantastic, friendly and so helpful from the reception desk to the bars and the entertainment team work so hard, the kids all adore them (our child had talked about them since our last visit and was so happy that they remembered her!) Rooms are a really good size, clean and well equipped. The only area for improvement is the buffet. The food they serve is really good, however, we often found it labelled incorrectly and it would be amazing if more dairy free options were available as there were days when there was very little choice and never any suitable desserts. Other than that, everything is fantastic!

The staff at The Gran Taoro were amazing. Special thanks to Marta, Alberto, Carla and the delightful Marina for making our stay so comfortable and memorable. We will surely come back!

You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.

Overall one of the best hotels I've ever stayed. The staff were particularly great and the buffet was outstanding.