Kobe Hotel Guide - Ashiya City Museum of Art & History hotels in Kobe, Japan.

"a nice place to stay"

"This was the worst hotel stay I have ever experienced in Japan. 1. The hotel struggled to find my reservation and made the check-in process far more difficult than necessary. 2. I was charged an additional 5% credit card fee because of a clerical error by hotel staff (which management refused to correct.) 3. When I requested a taxi to the airport, the hotel staff booked a ride for me through their preferred taxi service; upon arrival at the airport, I was charged a "gaijin tax" by the driver and paid nearly double the Kobe city taxi rate for my fare. 4. At checkout, I handed the hotel staff a stamped postcard to mail out for me and they flat out refused it, instructing me to "go to the post office." 5. There was a lot of anti-foreigner policing by staff near the lobby area, where I was bizarrely followed by an employee and subsequently asked to leave the lounge area (even though domestic guests were allowed to stay.) ... Overall, this hotel stay was terrible. Everything comes down to the awful, impassionate, and intolerant staff, who made me feel unwelcomed as a guest (and used as a customer.) If you have the choice, stay elsewhere in Kobe and save yourself a horrible customer service experience."

"The staff were incredibly helpful and accommodating. From booking me a taxi to offering complimentary drinks, the front desk team personified great service throughout my stay. "

"Clean room and comfortable bed"

"Stellar overall experience "

"We stayed in Room 杉 on with a private open-air bath on April 15, and this was our second time visiting this property—our last stay was about 8 years ago. It was such a joy to return. The room was spacious, spotless, and very comfortable. Both meals were absolutely delicious, with the clams being a definite highlight! We also noticed some thoughtful upgrades since our last visit, like the addition of remote-controlled lighting and TV, as well as extra blinds around the private bath area for added privacy. The staff were incredibly warm and welcoming throughout our stay. We arrived on a rainy day, and they kindly arranged to pick us up near the bus station, which we really appreciated. It was also a lovely touch that they offer complimentary drinks and snacks in the lobby. On top of that, we received a gift card with our booking, which we enjoyed using at the gift shop. Overall, it was a wonderful experience, and we would highly recommend this hotel. We’re already looking forward to hopefully returning again in the near future."

"I absolutely loved the traditional Japanese room with the private outdoor bath. While it can only fit one person it’s so relaxing to be out there amongst the bamboo hillside. The hotel staff here really go above and beyond helping you with baggage, shuttle to the train station, explaining, and giving restaurant recommendations. The dinner unfortunately was full as I booked somewhat last minute. Some of the town restaurants closed up a little early on Saturday but the recommended izakaya was terrific. I didn’t need most of the amenities but everything was provided including some tea, coffee, and a kettle that I wanted first thing in the morning. Just wish I stayed longer to experience more of the town and the onsens."

"Clean Room, staff are helpful"

"Close to the major station, so the location was very convenient. The staffs were helpful and friendly. Amenities are just and not too much with various stuff. Traveled with my family of 3 adults and they have a good sized room with 3 double size beds. Would choose this place again. "