Ashwell Hotels

"Food menu on website did not match reality. The prices had also changed, in some cases more than 10% Lots of new staff who were not knowledable, helpful or some were not even very polite. Service in the Restaurant was very poor. Long wait times. Eventually got a table, but then sat waiting for a menu and then to order. The menu now on offered is a lot worse than previous menu."

"Stayed in a twin room with my daughter for one night, before flying from London Luton. The room was basic, but fine - pretty much as you would expect. Location was fine for the airport - a quick and easy drive out there for an early flight. Main issue is that Luton town centre, where the hotel is located, feels very hostile and unsafe at night. Groups of youths hanging around, shadowy figures lurking in doorways. All pretty unpleasant"

"The bed was far too small - I didn't get a decent night's sleep there due to that. There was a power socket on only one side of the bed - very inconvenient. The wi-fi was very good but very fiddly to connect to. We were charged to park there - this is just grasping. The single lift was glacially slow. The staff were all very helpful and pleasant apart from the woman on reception when we checked out - she was abrupt to the point of rudeness."

"Great location and easy walk to plane "

"Carpet was in a bad condition with stains "

"I had an exceptional experience at the hotel. The staff were very friendly and helpful. Especially the reception staff. The house keeping lady was so nice. I was totally amazed. Definitely will return and of course happy to recommend others. "

"Good selection for breakfast, great friendly staff"

"Very spacious and modern decor....excellent location. Used the pool and sauna....helpful desk staff.....plenty of space in the lounge..Good sound insulation. "

"Staff were very friendly and helpful. "