Pool

Reviews of Inn at the Peachtrees, Ascend Hotel Collection

2.5 out of 5
Inn at the Peachtrees, Ascend Hotel Collection
330 W Peachtree St NW, Atlanta, GA

Reviews

5.6
Rating 10 - Excellent. 172 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 175 out of 1001 reviews" "
Rating 2 - Terrible. 284 out of 1001 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Zack,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

2/10 Terrible

Marcelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked though Expedia for three nights and when we arrived we were informed that we do not have any reservations. Another staff, maybe the manager who came and found the booking. On our second day, my husband was by the door and the manager on duty stated that he thought we had checked out as we were not supposed to be still there. On our last night when we returned to the hotel our keys were deactivated. When we asked the staff at the front desk, no proper explanation was given. The room was clean however the phone was not working and this was reported to the front desk. Additionally, the shower curtain is short and when taking showers the floor gets wet. I called the front desk from my cellphone and was informed that maintenance was unavailable but will have them come the next day to check. That never happened. The housekeeping staff are not available before noon. The trash from our room was placed outside the room, although housekeeping staff were seen around the trash was left there for more than 5 hours and was only moved after contacting the front desk several times.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We sincerely apologize for the multiple inconveniences and issues you encountered during your recent stay. This is not the experience we aim to provide, and we deeply regret the lapses in service and communication. We have addressed these concerns with our team to ensure they are corrected promptly. Please know that your feedback is invaluable to us, and we will work diligently to improve our services. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Michael

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Michael,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Excellent

Mary E.

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel for walking around the area, very nice to have parking onsite.
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Thank you for your review, we are glad you enjoyed your stay and hope you will choose to stay with us in the future!

6/10 Okay

Latoya

Liked: Staff & service
The hotel stay was okay, not what l expected
Stayed 4 nights in Mar 2024
Response from Oliver on 2 Apr 2024
Thank you for staying with us at the Inn AT The Peachtrees. We do apologize for not exceeding your expectations during your stay. We are working to improve the service and the facilities. Please allow us another opportunity to exceed you expectations on your next trip. thank you

2/10 Terrible

Lisandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, the carpet was stinky, sheets and towels were dirty. The size of the beds were full size, so is no 2 bed queen size as advised. Extremely small the bathroom. Breakfast last for 20 min…. Very basic, there’s no even yogurt. Atlanta city is beautiful however there’s homeless and drugs all around, very sad.
Stayed 2 nights in Mar 2024
Response from Curtis on 1 Apr 2024
Dear Lisa,Im so sorry you did not enjoy your stay here at the Inn of The Peachtree Hotel. The breakfast last for 2 hours and It come with waffle, meat, fruit, coffee, muffins, eggs, and grits for free at no extra charge. We will look into adding yogurt.SincerelyCurtis

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Wendy,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oliver on 31 Mar 2024
Thank you for staying with us at the Inn at The Peachtrees. We really are thrilled that you enjoyed your stay with us. Please remember us in your future travels.

10/10 Excellent

Tatyana

Business traveller
Liked: Amenities
Great experience
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for sharing your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific that made your experience memorable, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Raymond, Evans

Business traveller
A nice place to stay for the nigh.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a nice place to stay for the night. Providing a comfortable and pleasant experience for our guests is our priority, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Cheri

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
On the positive side: The property was conveniently located near the sites we were there to see. We were able to walk nearly everywhere. The staff was very friendly. On the negative side: The property is quite run down and there are several homeless people right outside the hotel.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our convenient location and friendly staff contributed positively to your stay. However, we apologize for the condition of the property and any discomfort caused by the presence of homeless individuals nearby. We will address these issues to enhance the overall experience for our guests. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Brittany

Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty and the bathroom door wouldn't shut all the way. The elevator sounded like it was about to fall apart. The walls were so thin you could hear everything going on in the other rooms and hallway and the bedroom window was facing the hallway with basically see through curtains. I felt really unsafe in my room at night and anytime I had to leave the room. It smelled like weed in the patio area and some hallways. The bed and pillows were uncomfortable and the TV didn't work. Housekeeping never came by either to take out the trash. If I had to choose between staying here again or not going on another trip I'd stay home. The only good thing about this hotel was the location.
Response from Hotel Manager on 27 Feb 2024
Dear Guest,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service
The staff was fantastic. It was incredibly loud due to people racing each night which is unfortunately outside of anyone's control. The hotel parking made me feel a little safer because it is not accessible from the street.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience with our staff. We apologize for the noise disturbance caused by outside activities, which is beyond our control. However, we're glad to know that our hotel parking provided you with a sense of safety. We look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Mechael

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best stay’s I’ve had. The room was clean breakfast was good as well and the staff was welcoming.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Mechael,Thank you for your wonderful feedback! We're delighted to hear that your stay was one of the best and that you found the room clean, enjoyed the breakfast, and felt welcomed by our staff. Providing a positive and comfortable experience for our guests is our goal, and we're thrilled to know we achieved that during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Cristi

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not enjoy finding out that my room was not located on a closed floor but rather had a door to the outside, that should have been stated prior to me booking. Being a woman who as traveling alone I did not feel safe.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear Guest,We apologize for any discomfort or concern caused by the room location not being communicated before your booking. Ensuring our guests' safety and comfort is our top priority, and we regret any inconvenience you experience. Your feedback is valuable, and we will take steps to improve our communication regarding room features for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Erica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not What it Seems
Our rooms furniture, floor, curtains, and sheets had unidentified stains on them. The dresser drawers were being kept closed by Velcro. The location at night is sketchy. The staff however were very friendly, and the breakfast was decent. The pictures they show on the site are from remodel renderings, not actual photos.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Erica,We're sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we apologize for any inconvenience caused by the condition of the room. Your feedback is valuable, and we'll address these concerns promptly to ensure a better experience for our guests. We're glad to hear that you found our staff friendly and enjoyed the breakfast. Regarding the location, we'll take steps to improve safety measures. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

Zhen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very dirty and looked like it hasn't be cleaned very well. The bathrooms ventilators didn't work and when you took a hot shower, the bathroom was filled with fog. I couldn't breathe inside the bathroom with so much fog. When I came out of the shower, I felt so dizzy and wanted to vomit. The parking lot was way too small.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Zhen,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel was run down and the shower was leaking which made the rug in the main room soaking wet and the drawers on the dresser didn't stay closed. It was ok for the night but won't stay again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for sharing your feedback about your stay at the hotel. I'm sorry to hear that you encountered some issues with the room, including a leaking shower and maintenance problems with the dresser drawers. It's important for hotels to address these maintenance issues promptly to ensure a comfortable stay for guests.Your feedback will be valuable for the hotel management to improve their facilities and provide a better experience for future guests. If you decide to stay at a different hotel in the future, I hope you have a more enjoyable and comfortable experience. If you have any other questions or need assistance with anything else, please feel free to ask.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Cheap but not the best
They still had the trashcan with trash thar was from the previous stay. The whole room smelled like cleaning supplies which made me cough and give a headache. You can hear people carrying their luggage very loud even after midnight in the hallway.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,I'm sorry to hear about the issues you experienced during your stay at the hotel. Having a trashcan with trash from a previous stay and a strong smell of cleaning supplies in the room are not the level of service one would expect. Additionally, noise disturbances in the hallway can be quite frustrating.Your feedback is important, as it helps hotels identify areas for improvement. I recommend sharing your concerns directly with the hotel management so that they can address these issues and ensure a more comfortable and pleasant stay for their guests in the future.If you choose to stay at a different hotel in the future, I hope you have a more enjoyable experience. If you have any more questions or need further assistance, please feel free to ask.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and Nice!
We had an awesome stay! We made a quick trip as a couple to hit the aquarium and booked this place because it was in walking distance. The staff were super friendly and helpful and the room was perfect! We are thinking of coming back and will definitely stay here again!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Melissa,Thank you for your recent stay at our property. We're thrilled to hear that you had an awesome stay! It's fantastic that the hotel's location was convenient for your trip to the aquarium and that the staff were friendly and helpful. We appreciate your positive feedback and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

4/10 Poor

Thomas

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Thomas,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

6/10 Okay

Beth

Business traveller
Disliked: Staff & service
Little lacking, sorry
There weren’t enough towels for each of us and the safe didn’t work, and no extra blankets available. Other than that, it was okay.
Stayed 5 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Beth,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the insufficient towels, the malfunctioning safe, and the unavailability of extra blankets. This falls below the standard we aim to provide, and we appreciate your understanding. Your feedback is valuable, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to make your next visit more enjoyable.Sincerely, Hotel Manager

6/10 Okay

Igor

Travelled with family
Overall it felt like a 3 star hotel. It was fine for the price, except the linen smelled like bleach so strong. We were glad to have the breakfast, except the employee brought half of the food (the hot breakfast)when the breakfast started at 8 am ( Sunday ). And another half of the food, like milk, cereal, and fruits, half an hour later (8:30 am). We finished our breakfast by the time she brought the cold breakfast food. I don't know why the food could not have been served right in time when breakfast started because several people didn't even see the cold breakfast food. And they need to do something with that bleach smell of the linens because people won't be back after such experience. It's a shame because overall the hotel was fine.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for providing your detailed feedback. We appreciate your comments about the value of the price and the overall experience. However, we apologize for the inconvenience caused by the strong bleach smell in the linens and the timing of the breakfast service. We will address these concerns with our housekeeping and breakfast service teams to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a more seamless and comfortable experience on your next visit. Sincerely, Hotel Manager

10/10 Excellent

rafael

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Rafael,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Justin

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 22 Jan 2024
Dear Justin,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 Okay

Anne Michele

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay on Expedia. We appreciate your honest review, as it helps us to continuously improve our services. We're pleased to see that there were positive aspects of your stay. However, we also note your rating of 3 out of 5, indicating there may be areas where we fell short. Your insights are valuable to us, and we would like to learn more about the aspects that led to this rating to better address any concerns.Sincerely, Hotel Manager

4/10 Poor

Maidli, Marlborough

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Maidli,We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. If you have specific concerns or areas where we can improve, please let us know. Your input is valuable, and we aim to address any issues to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Rolando G, Hialeah

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Rolando,Thanks for choosing our hotel for your stay and the 5 rating you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

patricia

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was close the passport agency and staff was really nice, but I almost didn't sleep since my husband and I felt so unsafe. The staff was very nice and gave us a room inside that wasn't accessible from the street since we had a small child. I feel bad giving such poor rating since staff was so nice, but the hotel conditions and location is awful. I wanted to leave as soon as I pulled into the creepy parking garage.
Response from Hotel Manager on 16 Jan 2024
Dear Patricia,Thank you for your feedback. We understand your concerns about the hotel conditions and location. Your safety and comfort are of utmost importance to us, and we regret that your experience fell short of expectations. We are grateful for your acknowledgement of the staff's efforts to accommodate your needs. Your feedback is valuable, and we will use it to address the issues you've raised. We hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Alex, Tustin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The front door had a gap that allow a massive amount of cool air in the room, there was a long female hair under the sheets, the fixtures were loose and falling apart from toilet paper holder to lamps, to the hair dryer
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Alex,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

2/10 Terrible

Herman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst broom I’ve ever stayed in
This hotel was absolutely underwhelming the false advertisement the rooms look nothing like they advertise. I had stains on my sheets everything in there, looked like they got it from a thrift store roaches. None of the outlets worked except one. The phone had no plug-in, so in case of an emergency, I would’ve had to use my phone very unsafe environment, dirty very dirty and I am just so disappointed and they had the nerve to charge me a deposit so I hope and pray that they don’t try to charge me for all the damage that was already done. I moved out of the first room into another room that was even worse the water in the shower let it the floor, and there were roaches this hotel needs to be shut down immediately, this was one of the most terrible hotel room I’ve ever stayed in
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Herman,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

2/10 Terrible

Zackery

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Zackery,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

6/10 Okay

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Concern
The hotel was nice, the furniture was scrapped up, but otherwise okay. My complaint is that they withheld an additional $100.00 for commodities and its taking days for them to refund my account.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Eddie,Thank you for sharing your experience, and we apologize for any inconvenience with the furniture's condition and the delay in refunding the additional amount. We understand the importance of a timely resolution, and we will investigate the delay and expedite the refund process. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Robert,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

6/10 Okay

Joseph

Travelled with family
Small rooms. Pleasant lobby area. Pleasant front desk people. Loud at night with people yelling in courtyard.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Joseph,Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing the issues you have raised. We look forward to welcoming you again soon. Sincerely, Hotel Manager

10/10 Excellent

evan

Stayed 2 nights in Dec 2023

4/10 Poor

Larry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was mislead by the pictures that were online. Was very disappointed when I arrived at the location.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Larry,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

4/10 Poor

Sandy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Right in the heart of downtown . Very close to everything
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Sandy,Thank you for your feedback. We're glad to hear that our location was convenient for you and provided easy access to everything. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Tamesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!!!
Stayed 5 nights in Dec 2023
Response from Hotel Manager on 15 Dec 2023
Dear Tamesha,Thank you for your stay. It's fantastic to hear that you had such a positive experience with our staff! We take pride in providing exceptional service, and it's wonderful to know that our team made your stay memorable. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Biswajit

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 8 Dec 2023
Dear Biswajit,Thank you for the review. It is really great to find out that you had a very good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Tamesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff is awesome. I stayed at this location more than ten times and the service is always great !!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Dec 2023
Dear Tamesha,Thank you! Thank you very much for your stay and the wow feedback.We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 1 night in Dec 2023
Response from Guest Services on 6 Dec 2023
Thank you for the review Terence. We are glad you enjoyed your stay here and hope you'll choose us again in the future!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I liked is the location and the parking wasn’t as expensive as other locations. The parking lot is slightly difficult to navigate for a bigger vehicle but is secured which was great to have.
Stayed 2 nights in Dec 2023
Response from Guest Services on 5 Dec 2023
Thank you for your review William. We are glad you enjoyed your stay and hope you'll choose us again in the future!

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 5 Dec 2023
Thank you for the review Bertha! We are glad you enjoyed your stay and hope you'll choose us again in the future!

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are outdated, Need to do something about the TV / Cable situation.
Stayed 1 night in Dec 2023
Response from Guest Services on 5 Dec 2023
Thank you for the review Jeffrey, we apologize if it wasn't what you were expecting. We are going through renovations soon so we hope you'll give us another chance in the future.

4/10 Poor

Benedict

Disliked: Cleanliness, amenities, property conditions & facilities
This an older property and it's upkeep is poor.
Stayed 7 nights in Nov 2023
Response from Guest Services on 5 Dec 2023
We are sorry your experience wasn't great Benedict, we are going through renovations soon so we hope you'll give us another chance in the future!

4/10 Poor

Jasmine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was not clean. TV did not work properly. No remote. Dirty refrigerator.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Jasmine,Thank you for the feedback. We apologize for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we take it seriously. We'll address this matter with our housekeeping team to ensure that we uphold the highest standards of cleanliness in all areas of our property. I hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Lal

Stayed 1 night in Nov 2023
Response from Hotel Manager on 15 Dec 2023
Dear Guest,Thanks so much for your very kind feedback. We sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice an cozy. Friendly staff, decent breakfast.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 21 Nov 2023
Dear Lyle,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and cozy, with friendly staff and a decent breakfast. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 22 Nov 2023
Hello, we appreciate your review and are glad you enjoyed your stay! We hope you'll choose to stay with us again in the future.