Austerfield Hotels

"Wonderful welcoming staff who go above and beyond. Delicious breakfast with so much variety. Thank you ! "

"Hotel was well located and had ample parking. Staff were friendly and helpful. Unfortunately the room left a lot to be desired. The mattress and pillows were old and lacked support. The room temperature controls didn’t seem to work too well so the room was too hot. The window in the room was noisy in windy conditions."

"Good amenities but a bit run down and old "

"The room was well equipped, nice and clean. Staff were very polite and helpful. Breakfast, initially thought was a bit pricey but, was well worth it the the waitress that served us was very sweet. Would definitely stay again and recommend it to anyone else."

"Breakfast was good. Staff good. Room very clean. "

"The room and stay was excellent. The hotel and room were clean with ample parking and the staff were very friendly. Had a meal and breakfast and the food was very nice. The only negative was the bar prices. £46 or £37 for a bottle of wine, paid less in London hotels. "

"Very good attention to detail. Spotless room, very friendly staff and especially the young lad bar tender - he was excellent. The food was the highlight for us - we had the giant fishcake, pate and a burger. It was by far the best restaurant experience we've had locally. Highly recommended!"

"On arrival, we were welcomed at Reception by builders braking out floor tiles and noise that you could hardly hear yourself speak. I complained and was told by the Manager that we had been informed of the on going works, this was not true. We would not have booked if we had been informed. He also told me that the hotel had no communication with hotels.com Breakfast very poor! Room was good apart from noise Will not use again. Please refund our costs. Graham Aldrich"

"Loud, kids running the corridors until god knows what hours at night. Staff didn’t want anything to do with it. Waited over an hour to be checked in. Key card didn’t work - waited further 40 min to be resolved , room amenities empty , room hot and aircon didn’t work. Don’t recommend. "