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"I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated. On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them. Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning. "

"Staff attention to details is exceptional. Special thanks to Estee."

"Great place"

"Staff are friendly and courteous, and made us feel special. The building itself feels new (even though we know it’s old) and luxurious"

"Lovely rooms I had , upgraded, my room key packed in after one day annoying but got sorted quickly, breakfast was okay but I travelled alone , so every time I went from my table they kept taking my coffee away, had to keep ordering a new one 😬 but generally it was a nice place "

"Very helpful and friendly staffs at club floor "

"Good hotel. Good area."

"From a swift check-in to an efficient checkout, everything went smoothly. I was pleasantly surprised with a complimentary room upgrade. The package included both dinner and breakfast — the breakfast, in particular, was impressive with a wide variety of options. What truly stood out was the exceptional hospitality. Every staff member was friendly, courteous, and always smiling, creating a warm and welcoming atmosphere. Although the hotel itself shows signs of age, the quality of service more than made up for it. Highly recommended for a comfortable and memorable stay!"

"Excellent "