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"Awesome customer service. Thanks and will come back"

"We had a very good experience with the team at the Fairfield Marriott. They were really helpful when we arrived in Jakarta airport even sending the shuttle bus to pick us up. We arrived at the hotel at 9 am and even though we were expecting not to get to a room straight away the team got a room ready quickly for us. Also the cafe team gave us a very tasty coffee while we waited for our room to be ready. After getting to the room we were able to catch up on our sleep, but when we woke we found that we had a message from the airline saying that our next flight was delayed by 24 hours. So the team from the hotel took us back to the airport and we were able to reschedule our flights and make it to our destination. The team were always smiling and pleasant to deal with a credit to the hotel."

"Courteous and clean. All I can ask for."

"Good service good location "

"Fantastic hotel and super convenient. Great room with lots of space and a lovely bathroom. Breakfast was amazing with loads of choice. Despite being part of the airport complex, can still be a bit of a walk to/from...plus entry is on the 2nd storey so directions from the airport can be a bit off."

"An hotel where service is quite remarkable from all staff and in every outlets of te hotel. The room furniture and decors while in top shape, could use a more modern look for my taste. "

"Staff and amenities. "

"Clean, new room. Excellent breakfast. Universally friendly staff!"

"Spotless well appointed comfortable room. Nice swimming pool and facilities"