Backus Hotels

"Older building but very nice room. Staff was friendly. "

"The cottage was huge, beautiful, and clean. Beds were good. Kitchen was fully stocked, although we got takeout quite a bit. Only downside is parking. Cannot park at the cottages, have to use the lot and haul things with a cart to the cottage. Was doable for a few nights, would be tough if staying a full week. Loved the central air/heat - a rarity in cabins. "

"The Grand View Lodge website needs to be updated with what amenities will be available for what dates. We had expected to have lots of options avaliable to us during our stay for spring break, but there was only one pool open, two restaurants, no ice rink, no snowshoeing, no skiing, no sledding, and limited hours for the things that were open. The food at the pub was greasy and overpriced, the menus were inaccurate, and the pizza tasted like cardboard. And 12 year olds are considered "adults". I booked a couples massage for myself and my husband at Glacial Waters Spa and it was the worst massage experience of my life, especially for the price. My husband expressed similar sentiments as well. I notified the front desk of our disappointing experience. They had me fill out a comment card and they also emailed a manager because they said one was not avaliable for me to speak with at the time. The staff person said a manager would call me. It's been four days and no one has contacted me. Additionally, I was forced to pay full price for my husband's massage, and was only given 20% off my massage. The total cost was still almost $400. My massage therapist could have been any Joe off the street; she lacked basic massage skills, was noisy, chaotic, and did not actually massage my muscles but instead applied about 100 layers of lotion, which caused the sheets to stick to my body. I would like a full refund for this experience being a total waste of my time and my husband's time."

"Cozy cabin retreats."

"I don't know what it's like in the summer, but in the winter they just don't seem to care. We got to the breakfast area a half hour after they said it opened and we had to plug in the toaster and turn on the waffle maker. No juice of any kind. very small selection of food."

"This is a wonderful place for a family getaway with the dog. Kitchen has just about anything you could possibly need and the place is clean and very comfortable."

"The great things were gas fireplace, the scenery, kitchen equipment, kurig was fabulous, beds comfy, lots of space to put clothes, loved all the windows, sunroom, seating areas outside. Temp was 50 while there so could be outdoors. Centrally located.to get.to hiking areas and restaurants. "

"Yes"

"Bathroom door didn’t work. "