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Reviews of Novotel Balikpapan

4 out of 5
Novotel Balikpapan
Jl Brigjen Ery Suparjan No 2, Balikpapan, East Kalimantan

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 85 reviews" "
Rating 8 - Good. 35 out of 85 reviews" "
Rating 6 - Okay. 20 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 28 nights in Mar 2023

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel this is
Stayed 28 nights in Mar 2023

4/10 Poor

WING MING

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Linen was dirty and stained. Hotel room is poorly maintained. Cannot live up to 5 star hotel standard.
Stayed 2 nights in Jan 2023
Response from Nisa on 4 Feb 2023
Dear Wing Ming, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Nisa A.H Asst. FO ManagerNovotel Balikpapan

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a little bit tired, an excellent hotel with friendly staff and is great value for money.
Stayed 4 nights in Oct 2022
Response from Nisa al haq on 4 Nov 2022
Dear Mr. John,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan

6/10 Okay

Puji

Stayed 1 night in Sep 2022
Response from Nisa al haq on 4 Nov 2022
Dear Ms.Puji,Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Sincerely,Nisa al haqNovotel Balikpapan

6/10 Okay

Rolf, Castro Valley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had to change rooms as bed wa s not 2 twins.
Stayed 1 night in Aug 2022
Response from Nisa al haq on 18 Aug 2022
Hi Rolf, thank you for your message. the change of room type is based on availability upon arrival. Hope this will answer your question. Sincerely, Novotel Balikpapan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good food. Good location. All is well i love
Stayed 1 night in Jul 2020
Response from Nisa al haq on 18 Aug 2022
Dear Mr. Muhammad, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Location, so many streetfood nearby. All perfect
Stayed 27 nights in May 2020
Response from Nisa al haq on 18 Aug 2022
Dear Jum, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Firman, Smd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool and the foods. Everrything all is well
Stayed 27 nights in May 2020
Response from Nisa al haq on 18 Aug 2022
Dear Mr. Firman, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Hendry

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities and rooms are in disrepair. Non-smoking room is filled with tobacco smell. Room is incredibly cold. Travelers also need to be warned of the SPA on 2nd floor - paid for 90 mins but ended after 55 — dishonest practice and low quality materials were used. Face was swollen for one week after that. The only asset is hotel staff.
Stayed 5 nights in Jul 2019
Response from Zulfa Roslani on 25 Jul 2019
Dear Anonymous, Thank you very much for sharing your sentiments regarding your recent stay. Your very detail feedback regarding our room conditions were much appreciated, You will be pleased to know that we are step by step on process to renovate our rooms and some floor we process switch into non smoking room. It remains a key focus of our commitment to guests in providing new and exciting experiences. I took good notes on your SPA experience and already raise the issue with Martha Tilaar as a operator Salon and SPA in Novotel Balikpapan. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Executive Secretary & Marcomm

8/10 Good

Poay Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel is about 20 minutes taxi drive from Sepinggan International Airport. My room got full view of the sea. Hotel is about 10 minutes to the beach and many pubs line the beach. Hotel is also 10 minutes walk to Plaza Balikpapan for shopping. Hotel Lobby is modern and check in a breeze with English speaking staff. Room is big and clean, wifi is fast. There are a lot of varieties in breakfast buffet, with local and western selection.
Stayed 2 nights in Feb 2019
Response from Nisa al haq on 18 Aug 2022
Dear Poay Sim, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Michele, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great facilities
Nice hotel close to the centre of town with great facilities
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good location, but hotel needs update
Great location! Hotel needs to be updated and rooms need to be cleaner
Stayed 2 nights in Aug 2018

4/10 Poor

han, sg

Disliked: Cleanliness, room comfort
Hotel located on top of hill
Room cleaning service did not do a good job, room still messy when we came back, food is tasteless, minibar is empty and mineral water is chargeable...
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

HENRY

Liked: Staff & service
Gym’s equipment poorly maintain and the air was smelly. The room slightly dusty and the linen got so many stains.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Good experience.
Initially the room was not very good, the shower did not work and we did not have the sea view requested. But once pointed out it was quickly dealt with and we were moved to a very nice room. The staff were always extremely helpful and wanted to help wherever possible. Overall a very positive experience.
Stayed 6 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Reservation syatem
I had problem during check In , The hotel provided "Smoking Room" to me , even my Booking confirmation said "Non-Smoking Room" . The hotel said the room is not available !! (actually it's already 5.30 pm.. How come ?) , Finally they changed the room for me after I insisted not to accept Smoking Room ( As I 've got Allergy for smoking smell) , But this check in took me 30 Minutes .
Stayed 1 night in Aug 2017

8/10 Good

Kwong Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and close to airport.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Cucu Mutiara, Jakarta

Hotel is a bit tired.
Hotel is a bit tired. Lobby needs more lighting. Staffs are friendly and helpful.
Response from General Manager on 6 Sept 2016
Dear Cucu Mutiara, Thank you for sharing your feedback. We are glad to know your recent experience was quite positively. We will share your comment to the team to see the improvement we could do. Hope to welcome you back at Novotel Balikpapan in the nearest future. Regards, Jurice Elviera M. Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty sheets and little care about cleanliness
Not good at all. Stained sheets on both separate days I stayed. It takes a little bleach to correct these. The toilet flooded leaving faeces everywhere. Took them almost an hour to clean it. The hotel seems not to care about cleanliness and presentation. The basics should be right. It is a reminder to the managers and Accor group to get their hotel in order. If not they should charge less because the public are not as stupid as they think.
Response from General Manager on 26 Aug 2016
Dear Sir, It is definately not acceptable the way we treated you on your last visit, the necessary action has been taken. I would like to apologies to you personally as the General Manager and want to ensure that your next visit will be a proper "Feel Welcome" I thank you for bringing all the points to our attention and we will do the necessary as mentioned. Neil Gow General Manager

10/10 Excellent

Lourine, Bali Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
So enjoyable stay.nice food,friendly and polite staffs,great facility.enjoyed the swimming pool and gym.perfect place for seminar or conference.the price is reasonable.
Response from Elviera on 30 Oct 2015
Dear Lourine, Thank you for sharing your feedback. It is a pleasure for us to know that you enjoyed your stay at Novotel Balikpapan. Waiting to welcome you back. Sincerely, Jurice Elviera M. Front Office Manager

10/10 Excellent

Vishal, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel with humble staff.... Will definitely stay at Novotel in my next visit !!!
Response from Elviera on 2 Jan 2016
Dear Vishal, Thank you for sharing your experience at Novotel Balikpapan. it is a pleasure for us to know that you were happy when stayed at our hotel. Hope to see you again in the near future. Sincerely, Jurice Elviera M. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Trip and Nice hotel staff
This is second time for me stay in Novotel balikpapan. Good place, nice staff, and wonderful view.

8/10 Good

Guy, Stinson Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
I have stayed here many times. It is the best higher quality hotel for the price in Balikpapan and there are many good restaurants and street food options within walking distance. Breakfast and booze are overpriced, but they make a good latte.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Business travel
Excellent facilities for business and leisure. Some room amenities are available upon request and not provided by default.

8/10 Good

Rajnish, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
very good hotel with good facilities and value for money

8/10 Good

Lucy, Australia

Liked: Cleanliness, staff & service, room comfort
Best hotel in Balikpapan.
This hotel was recommended to us by family who live in Balikpapan. The price was very very reasonable. Whilst the hotel is a little on the dated side, it did not affect our stay. The staff were fantastic and very helpful, you could change money at the hotel, and the spa was lovely (for massage). The room service food was also excellent. The best feature was the cleaning of our rooms each day. Everything was neatly tidied up, and the room was spotless. Lastly, the breakfast offered was outstanding.

8/10 Good

Esmaeil, Jakarta

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good but I saw Cockroachs there,
Except Cockroach it was OK

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel. Will stay again
Like the hotel will stay again good food but expensive....balikpapan is a nice city

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It's an okay hotel. Will stay again
Nice clean hotel good staff will stay again good food

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Oscar al Aidid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JH, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Sea View
Everything perfect. Fast check in and check out, friendly and helpful receptionist.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No toothbrush
Only soap, shower gel, shampoo. Nothing else.

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Brian, Lisbon, Portugal

Liked: Cleanliness, staff & service, room comfort
Good Hotel with one problem Very Poor Internet
The staff were wonderful, room and food were good and I would be pleased to stay there with my family for a holiday. But for a business man this hotel has major IT problems and a poor quality business centre. To a businessman good fast internet is much more important than the bed! So please turn this into a proper business hotel and I will be back!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service is not great, you wait too long for everything: to check in, check out, for coffee in the bar and for an iron to be delivered but the hotel itself is good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dons, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great Location!!

6/10 Okay

grover, jakarta

Liked: Cleanliness, staff & service
average plus business stay only
great location...however, the hotel lacks any real warmth or character. I will choose the Aston when I say next time. I've stayed in both. The Novotel is a well run hotel, don't get me wrong...just like 7 11 is a well run convenience store....but it could be on the moon for all anyone knows..nothing indonesian about it. Quiet room, yes. good service, yes. memorable in any way, no. The aston has lots of quirky indo charm for the same price and the setting is much more Swiss Family Robinson :-)

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

SEUNGBEOM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Nisa on 8 Feb 2022
Dear Seungbeom, Thank you for sharing your feedback. We are glad to know your recent experience was quite positively. Hope to welcome you back at Novotel Balikpapan in the nearest future. Sincerely, Nisa al haq Asst. Revenue Manager

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baik
Stayed 1 night in Mar 2020
Response from Nisa al haq on 18 Aug 2022
Dear Jane, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Torbjørn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain about
Beautifully hotel with a nice breakfast. I have always been a bit provoked by hotels asking ut to save environment by conserving on towels.On this hotel they seemed more serious having replaced all plastic water bottles by glass jug, and multiple water dispensers in the corridor. Easy checkin and check out and no issues with anything. The best hotel visted on this two week roundtrip in Asia and Australia .
Stayed 2 nights in Nov 2019
Response from Nisa al haq on 18 Aug 2022
Dear Tobjorn, Thank you for taking the time to send us feedback of our property. We are so happy to hear that you enjoyed your time at Novotel Balikpapan, and very appreciate for the understanding about reducing single use plastic. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.