Barry University

Unprofessional management, constructive eviction, and unauthorized billing. AVOID. Do not stay here. What should have been a simple, routine communication with management was completely blown out of proportion. Instead of addressing the issue face-to-face like professional hospitality managers, local management avoided discussion entirely, constructively evicted me at 1:00 AM, and left me stranded on the street until 4:00 AM. To make matters worse, after forcing me out, the hotel ran a series of unauthorized automated charges against my payment card for arbitrary amounts. Because the merchant completely failed to provide the agreed-upon accommodation and engaged in predatory billing practices, formal financial investigations were launched. Ultimately, financial authorities ruled fully against citizenM, forcing a 100% full refund of my entire multi-night booking fee AND a full refund of the unauthorized penalty charges. Their complete lack of basic hospitality, refusal to communicate, and attempt to force arbitrary fees backfired entirely, resulting in a total loss for the property. Shocking lack of service and professionalism. Save your money and stay elsewhere.

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