Reading Hotel Guide - Basildon Park hotels in Reading, United Kingdom.

"Welcoming atmosphere "

"Great Gastro Pub and hotel. Clean comfortable rooms and friendly staff."

"The room was lovely and the bed was amazing, so comfy "

"Enjoyed our stay at the elephant, good size room, nice tea, coffee , etc in room. Huge bed was very comfortable, en suite facilities were clean & well stocked. Staff friendly & I felt weak looked after. Breakfast I thought was excellent. Managed to park in the public car park next door at a very reasonable cost as elephant one was full.."

"Overall enjoyable stay. Staff friendly and supportive. Parking easy. Room overall comfortable - radiator and heater helped warm the room. Shower needs removal of mould and descaling of shower head. Preordering breakfast worked fine and the omelette was very enjoyable. Dinner was good. Sharing starter good as was the beef stew and Bull burger. Crumble nice. Enjoyable drinks in the bar."

"Nice hotel with friendly staff."

"Could not fault anything staff service Halloween party everything excellent. Would not hesitate to stay again"

"Overall stay was excellent, room got very warm even with window open "

"The host never responded to any text or chat messages from us once we were given his contact details three days prior to the booking. There was no email address only a mobile phone with no voice mail available to leave a message. Neither did he respond to any emails sent by Vrbo support. Vrbo did not have any additional information about the property apart from that on the website and did not allow the booking to be cancelled until we actually arrived at the property despite the complete lack of communication from the host. We arrived at the property and were unable to gain access.The neighbours had never heard of the host, his name was unknown to them as an owner of the property. It has not been available to rent for some time. It is advertised as a house but it is a downstairs apartment/flat. Added to which it was surrounded by scaffolding. We immediately rang Vrbo support who cancelled the booking and arranged an immediate refund of our money. We then had to find, at very short notice, alternative local accommodation as we needed to be in the immediate area that night to be near a relative. The whole experience was stressful since we were away from home prior to the start of the booking and were travelling a considerable distance with no information or assurance about the property and its access, since there was no communication from the host and Vrbo were unable to do anything about this. Sent from Outlook for Android"