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"The staff was excellent, so very helpful when I realized I left a jacket behind. They were able to send it ahead to where we were staying in a few days. Breakfast on the seventh floor was lovely both the food, view & staff. It was an about 15 to 20 minute walk into the old town but easy to do. We really enjoyed our time at the grand artist."

"The ac/ heat unit was broken. The sheets were poorest quality and shedding dryer balls. Couldn’t open the window more than an inch so the room was miserably hot and uncomfortable. It was loud AF next to the highway. Room was clean, the tires were the only nice accommodation but they only gave us 1 towel for 2 people. We had to request 1 more towel. Anyhow, do yourself a favor and stay at a nicer hotel. You get what you pay for. We went from the hotel Carlton 5 star to this because we were 2 hours away and getting bd into Bilbao at 2300 So didn’t event pay another nights 5 star price when we had 7 am check-in at the airport. I wish I had now I might’ve slept better!"

"Pool isn’t open till June You have to pay to use a gym and spa"

"We had a really positive stay at Hotel Zenema 7 in San Sebastián. The room was very comfortable and nicely designed, and the overall decor of the hotel is unique and full of character. The location is also very convenient. It’s a pleasant walk to the Old Town, and there’s easy access to buses if you prefer not to walk. It’s also close to both the train and bus stations, which made getting around very easy. Overall, a great experience—we would definitely recommend it."

"Excellent location on the other side of the bay. Within walking distance of the Combs of the Wind sculptures. Modern & clean amenities and spacious rooms. Definitely worthy as an option for a few nights' stay in San Sebastian if you are looking for a quieter neighbourhood"

"Great place and staff was amazing"

"Happy we chose this hotel. Staff is very helpful and pleasant. They helped us with recommendations and directions to take the train to Zumaia and Hendaia, tapas and dinner recommendations. Hotel in great location, 15-20min walk to old Town or Gros area. Great experience. Would recommend. "

"Clean room, great size, excellent amenities."

"Room is cleaned every day of the stay. Did not take out breakfast as I like venturing out every morning. Reception staff was very professional."