Punta Cana Hotel Guide - Bavaro Lagoon hotels in Punta Cana, Dominican Republic.

"I love the food, there are variety of different types of food, everything was great. except the housekeeping she didn’t clean my room well. She left dirty stuff there, and she didn’t replace the towels. But we spent great time. "

"Todo excelente! 100%"

"The resort was beautiful and clean, very large area to explore on both adults only and family side. The resort has many dining options, and my boyfriend and I loved Gourmet restaurant most, the service was quick and the food was delicious. There are cats running around the resort which was a bonus, they were very cute and friendly and we played with them a ton. Housekeeping could’ve been better, but we didn’t make a huge mess and didn’t need much tending to, but it would’ve been nice to have our sheets changed at least once during our stay; we must’ve had to request for it specifically. The beach is gorgeous and lots of loungers and beds to lay on, and lots of space from others. Overall, the stay was amazing, and we would definitely come back to Serenade All Suites and get around to the parts of the resort we hadn’t yet seen. I’d also like to thank Estefani for being very friendly, my boyfriend and I were on the beach looking for seashells and she came up to us and dug in her bag and pulled out a handful of shells we couldn’t find on the beach and gave them to us as a gift. We tipped her for her kindness and it made my day that she was so friendly. "

"Good food options "

"My family's (2 adults, 3 kids) and total group's (4 adults, 6 kids) was very positive at Serenade Punta Cana Beach & Spa Resort. The property was in great shape where it mattered to us, but it could use a little maintenance (i.e. entertainment room screen, some buildings needed a little love, missing tiles at the swim up bar). None of the needed maintenance was a turn off for our experience; the pools were in great shape and clean, the beaches were clean and accommodations (i.e. chairs, "umbrellas", common spaces like bars, lobby, room furnishings, and restaurants) were all as expected or better. The time of year we went (late July early August) there was a lot of seaweed in the ocean but that was expected (just info not a mark against Serenade). There was still a sandbar that was free of seaweed to play in the ocean and the crews worked around the clock to clean up the seaweed that washed up on the beach. Seaweed did not bother us but it was present. The staff was great and responded extremely well to tipping. Leaving a couple bucks for the minifridge stocker and house keeping went a long way. The bar and restaurant staff were attentive too; tipping went a long way here also (although it was not required to get decent service). The resort was very kid friendly and the pre-teens in our group loved getting mocktails and the freedom of grabbing a bite to eat at the beach food stand. We ate at the hibachi restaurant and the steak house twice; both were amazing."

"Everything was excellent!"

"Loved this resort. Very child friendly. We felt safe the whole stay, we were very happy with this resort. The food options could be better but overall it was great."

"This is a real gem of a hotel. From checking in to leaving, everything was great. We were upgraded to a deluxe suite, a wonderful room. The living and sleeping areas were clean and spacious, with a bathroom featuring a drench shower and two basins. An outdoor jacuzzi with a view of the hotel grounds completed the room. The food options were fresh (lots of salad, fresh fruit and vegetables and good quality meats), varied and plentiful, with food cooked to order if required. The pools were clean and safe with plenty of space around them to sit and enjoy the sun. There was a small beach area (where yoga classes, etc, were held) at the end of the swimming pool area. In addition to the main food area, we ate at one of the hotel’s restaurants (booking required), and the food there was excellent. The main reason for my score was the staff. Without exception, they were happy, helpful, cheerful people who gave the appearance of enjoying their work immensely. Particular mention must go to Alcides and Joan, who manned the bar; Milly and Joan, who served us in the main restaurant; and Annalina and Laudis, who managed the seating at the main restaurant. A very special mention must go to Kimberly at the front desk. She was so helpful, polite and friendly and made sure our stay was the best. Having travelled the world and stayed in countless hotels on business, she was one of the most impressive members of staff that I have ever met. "

"I like everything, the only thing I didn’t like was the cleaning of the rooms, stains on the bathrooms and hair from the people before us, it was like that when we arrived."