Houston Hotel Guide - Baybrook Mall hotels in Houston, United States of America.

"Location is beautiful. Rooms were very nice. Staff are very friendly, polite and helpful. Now as far as parking I feel like close parking spots should be for the people that are actually renting rooms. Day pass families should park somewhere else. Also day pass people should have a time limit on their passes. If the water park is open from 10am-8pm they should be allowed to stay for half the time so the actual guest can enjoy their amenities. My family wasn’t able to enjoy the pool because it was literally full from open to close. Water park was a cluster complete chaos. Breakfast was ok. Buffet style. But not much to choose from. 3 adults and 1 child over 12 $100 for one meal. Everything is way too over priced. Would I go back with what I know now??? No I wouldn’t "

"The room smelled like dog urine. And I called the front desk for pillows & they didn’t have any available. Said they were all spoken for. The fold out couch/ bed was broke. And matress was awful. AC barely worked."

"Great "

"Great "

"You get what you pay for . Fine for a night . Near plenty of things to do and restaurants."

"No negative issues to report. Very peaceful stay"

"The room smelled of stale air and strong cleaning products. There were poorly patched holes in the bathroom door. The morning of our departure the water was shut off due to a “burst pipe repair” but no one from the hotel informed us of the issue. When I tried to call to find out if it was just my room, the room telephone wasn’t working so I had to call the front desk from my cell phone. No one apologized for the inconvenience and they did not offer anything to make up for the issue. They just said it was out of their control. "

"Was given a room for late night check in, when we arrived the key was not in lockbox. They are very hard to reach, whennwe finally had someone on the property we found out our room was given to someone else. Not worth the hassle just book nearby at a Hilton. There were a lot of people just smoking or drinking outside their vehicles at midnight, didn't feel safe."

"My wife used a washcloth to help her remove her light makeup. Unknown to us we would be charged $10 for “soiling” a washcloth. It Wash dirty not SOILED! This is a petty way to increase revenue as they likely simply tossed it in the wash and took no further action."